Posts made by QuixoticJustin

@wrcombs as a workstation or as a server? What desktop environment?

@biglittle said in What Are You Doing Right Now:

@quixoticjustin dead silence, fans and leds are working though

Not good.

@biglittle said in What Are You Doing Right Now:

Oh you know, get home after a long day and my pc won't boot.... Well rather won't post... Turns on fine, but that lovely red cpu led is there.... Oh joy

Any post errors? Beep codes or anything?

@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

@quixoticjustin said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

@quixoticjeremy said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

any plan for iOS or android app?

While I haven't heard/talked to anyone internally about an app I won't close the door on the concept. At this point the best I can give you is a .....who knows? If it does happen which is very possible it would be down the road a bit.

Have to have the base first. But working on tickets remotely sometimes would be nice. not required.. but nice.

Remotely, or offline?

from iOS - my phone.. so remotely - or AFK - iPad... i don't know..

I'm not sure then.

@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

@quixoticjeremy said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

any plan for iOS or android app?

While I haven't heard/talked to anyone internally about an app I won't close the door on the concept. At this point the best I can give you is a .....who knows? If it does happen which is very possible it would be down the road a bit.

Have to have the base first. But working on tickets remotely sometimes would be nice. not required.. but nice.

Remotely, or offline?

@quixoticjeremy said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

any plan for iOS or android app?

While I haven't heard/talked to anyone internally about an app I won't close the door on the concept. At this point the best I can give you is a .....who knows? If it does happen which is very possible it would be down the road a bit.

The web app will likely work smoothly on mobile soon, it works on mobile now but is not well suited for it. A dedicated iOS and Android app would be extremely problematic as far as development time and since the system would have no functionality when offline this likely will not make sense.

Especially with the rapid release cycle, the mobile apps would always be lacking functionality compared to the web client.

Is there some functionality that an app would provide that is seen as being valuable?

You need to pour some 99 Blackberries in there. Dewberry Juice for the win.

Sodium never sleeps.

@wrx7m said in Ticketing Solutions for IT Department:

@quixoticjustin That's right. You did say SaaS. Hosted was one of my requirements

Account created.

Awesome. Once you sign in, just hit the Helpdesk tab. It's very rough looking, but a lot of functionality is there now and more day by day.

@quixoticjeremy said in Non-IT News Thread:

@scottalanmiller said in Non-IT News Thread:

Planetary protection officer wanted, generous salary
http://www.bbc.co.uk/news/world-40809566

How do they come up with the 6?
$124,406

why 406?

Because 405 would be too little. Artificial intelligence works these things out.

Happy Birthday to @RestoronixSean

@wrx7m said in Ticketing Solutions for IT Department:

How can I download Sodium to check it out?

You can sign up here. Nothing to download, this is a fully hosted system.

https://sodium.waxquixotic.com/

You need to create an organization when first signing up. You can make a personal one, of course.

@wrx7m said in Ticketing Solutions for IT Department:

@quixoticjustin said in Ticketing Solutions for IT Department:

I know that it is very, very early in development and super rough right now, but have you looked at Sodium's SaaS helpdesk option? It is completely free and getting in early lets you be involved in helping to make sure that it has the kinds of features that you need for it to make sense for you.

I am interested in it but, like you said, it is still very early. I need something to use that is polished but also still going to be actively developed/improved.

Polished we can't offer yet, but active... you won't find anything more active than Sodium. We are doing several releases per day, did one today already. I expect at least one more this evening, if not more. It's a big project that is moving really quickly. Lots of great new features showing up regularly.

@gjacobse said in Ticketing Solutions for IT Department:

NTG uses and likes osTicket. it is actively supported/

osTicket is the largest open source ticketing player around. They do a good product.

I know that it is very, very early in development and super rough right now, but have you looked at Sodium's SaaS helpdesk option? It is completely free and getting in early lets you be involved in helping to make sure that it has the kinds of features that you need for it to make sense for you.

@stuartjordan said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

@quixoticjeremy Thanks for confirming, I have signed up and I will take a look around.

Welcome to the Sodium test group!

Testing out this afternoon's latest pushes. Drinking coffee. Not necessarily in that order.

We pushed out a small update this afternoon. Nothing major.

@dustinb3403 said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

When closing tickets it would be good to either remove them from the view, or provide a top level status of "Closed".

There needs to be "Ticket Views" in the short term. Open Tickets, Closed Tickets, Resolved Tickets and other "status" views. And then another set of viewing items for "My Tickets, My Organization Tickets, My Team Tickets, All Tickets" and so forth.

@minion-queen said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

@quixoticjeremy said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

@scottalanmiller said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

I added ticket 3 as related to ticket 1. In ticket 1, this shows up in the list like it is a sub-ticket. But it ticket 3, it does not show up at all. If 3 is a sub ticket of 1, this might make sense. But if they are just "related" it should show up the same on both sides, right?

So this begs the question of is this a functionality issue or a terminology issue. I've seen people describing what they want as both related or sub ticketing. I tend to lean towards sub ticketing and creating a tree of some kind rather than just related tickets. That's just me though. Even with the tree of some kind I would want to list parent though so that's something I do need to do

Is there a way to do this via tags instead? Cause honestly trying to find a ticket number that had similar issues etc.... well who's going to remember that?

Exactly, using the term "related" makes it seem like it is for "groups of similar issues" rather than the actual intention which is to have it be tickets that are solidly part of another ticket.