Posts made by QuixoticJustin

Our first new addition to the list, Ubuntu 16.04.3 LTS has been tested with the "DEB Generic" installer package and the install and the monitoring are working perfectly. No need to do anything with the installer, it "just works". For reference, the system was updated before attempting the installer. If you install the agent to a non-updated system, let us know what it does.

@dbeato said in What Are You Doing Right Now:

Good night!! Way past my usual

Have a good night!

Looking forward to seeing some of these old systems tested so that we can start filling out that chart!

Should users (contacts) be part of departments? Does that make it more powerful, more confusing, or more limited?

Okay, in the last release, we now have color coded ticket priorities. So we have green for low priority tickets, yellow for medium and red for high priority. Pretty simple, but a very nice functional change to the helpdesk.

This is now working. We have asset connections in tickets and it has been tested.

Garbage collection updates, that's pretty key for Java.

I think 2008 is probably old enough

And we have another release dropping right now...

Assets are many to many. So one ticket can have many assets. One asset can have many tickets.

When looking at an asset on the dashboard, it shows tickets associated with that asset in a list so you can find tickets that make sense with that asset all in one place.

Okay, this is pretty cool. We have asset connections for the helpdesk now. It's a little cumbersome, but this is the first release. If you know your asset number, say 10001, and you want to tag it in a ticket, you can do so. The asset tag will be listed in the ticket and if you click on it, it will take you to the ticket on the dashboard.

Okay, another release going out now...

Awesome idea, I like this.

@quixoticjeremy said in Sodium Helpdesk: Ticket CC:

Then I just look at my list after knocking that release and my list has actually gotten longer... hmmmm, how did that happen? Do you have any idea how that happened @QuixoticJustin ????

Well if you were moving a bit faster, the list might be getting shorter, rather than longer, you see.

We got asset ties included in the last release but there are issues with them, so nothing to see yet.

Our next release for the night is going now....

This is where things stand right now. We are getting more operating systems set up for additional testing, especially Windows. Hopefully we will have some Macs on the matrix soon.

As we attempt to test and make the Sodium Agent work on as many operating systems as possible, we realized that we need a way to track status to know what is working, what won't work, what is kind of working and so forth. So here we go.

@quixoticjeremy said in What did you have for lunch or dinner today?:

sushi

Wegmans?