Good morning ML,
So this is why I have been slightly more quiet over the past few days, I've been working on our helpdesk feature! Along with this announcement video, I just wanted to make mention of a few bugs that do come with this release that I'm actually working on fixing right now (and will be deployed in the morning).
- Notes:
Notes contains a few bugs, reason being is this was not the main focus right off the bat as there is no external portal so this is only so useful so far.
- Yes notes do work however I'm not happy with the entry process, right now entry occurs on an "enter" key stroke. I don't like this and it won't work for long docs etc so I'm going to be changing this.
- container for the notes does not have an overflow property yet so the container breaks upon too many notes being entered /facepalm
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Last modified: doesn't reflect last modified obviously. Will be fixed in the morning release.
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You can sort by column (except ticket type which will likely not be fixed immediately in the morning but probably a release tomorrow at some point)
Permissions:
- Edit tickets will allow a member of an account group to ....edit tickets....
- If a user does not have this permission, they will only be able to designate time worked on the ticket.
- If a user is not the "admin" account (original account) without the New Tickets permission they will obviously not be able to create a ticket either.
As per always, thanks for all of the insight on bugs and what changes you would like to see