@Dashrender said in Softphones - complaints:
@JaredBusch said in Softphones - complaints:
@Dashrender said in Softphones - complaints:
@notverypunny said in Softphones - complaints:
On the home bandwith issue: Keep in mind that even if they're home alone, there may be other devices in the home hogging bandwidth like Win10 machines with the P2P updates and various game consoles / platforms that also do P2P style shared update platform. If they've got kids or other people at home at the same time (or share their wifi with a neighbor) then who knows what the other person is streaming / downloading etc.
This is an excellent point -
Actually, no it is not. If you put aside a shitty router, assuming some kind of quality gear was installed, then normal use on home connections will never cause a problem.
I have nearly 50 devices on my network at home.
I never have issues with service related to all the gear in the house.
The main point that I took from his post was network saturation - if you've never had network saturation - that simply amazes me. I definitely have.
And that point itself was actually already pointed out above - and definitely something I mentioned to my users when they complain - of course they fire back with - my 7 year old is home, I can't just take netflix away from them - to which I currently don't have a corporate response. Personally I would say - well, if your 7 year old is more important than you getting paid, then we will be happy to furlough you until this is over.
To your point about quality hardware - man, what planet do you live on? You're sounding like Scott now - while you didn't say you had an expectation of that - the post definitely comes off that way. These people have never worked from home a day in their lives. They also generally are on the bottom of the pay scale, top that with the fact that they don't know jack or shit about IT and even more importantly, they don't give two shits about it - they simply ask the flunky at Best Buy what they should get and they generally ignore them anyhow and just buy the cheapest shit they can. Assuming it connects to their phone and TV, they consider it good enough.
As a non WFH company, we don't supply jack for this. Most users are using 100% of their own gear, a few who don't own laptops have been given one from our spare lot to use until they return to work.... If they end up staying at home after this is all said and done, then we can look at other options.
Yeah, my point was more about saturation than shitty wifi, but that's always a possible factor as well. One of our first level guys can apparently saturate his 1G connection to the point that it starts to affect Netflix streaming at home when he's running downloads or updates on Steam. And in his case it wouldn't be a wifi issue 'cause his gaming rig is wired and he's running a ubiquity AP for the wireless.
Point being that if Steam can kill an IT guy's 1G fiber line, just imagine what kind of hell it could / can / does wreak on the average user's crappy home setup.
