ManageEngine Service Desk Plus is what I'm currently using.
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Posts made by Kyle
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RE: any help desk software suggestions?
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RE: Citrix XenApp 6 farm
@bigbear said in Citrix XenApp 6 farm:
@kyle said in Citrix XenApp 6 farm:
@penguinwrangler said in Citrix XenApp 6 farm:
@kyle do you mean you will publish the application to the desktop?
We currently have 4 2008 servers running XenApp 6. IE 11 doesn't support IE11 but 2008 R2 does.
I was looking at adding a 2008 R2 node to the 4 2008 servers and wondered if there is any issues or beat practices to mixing 2008 & 2008 R2 in a clustered XenApp farm to publish a newer app only supported on 1 server.
I remember, and this is a long time ago, issues with adding an R2 server to a 2008 RDSH farm and having temporary profile issues. It was common to see someone add an 2008 R2 RDHS server to a 2012 RDSH to provide IE11 support. I think the connection broker needs an update.
2016 RDSH is a big change. I have been testing Citrix vs 2016 RDSH and for full desktop Citrix doesnt add anything more than I have found with cheaper add-on products. I realize you are probably serving apps up though.
But I would google about temp profile issues before doing what you are doing. And again, not sure that would affect your XenApp situation.
This is litteraly a temp fix as prior to my joining the team they're moving away from Citrix to RDS.
The problem with the workaround that's in place is is It a thin client to connect to Citrix and launch IE11 tthrough a RDP into another server running IE11 which prevents the user from performing some tasks.
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RE: Citrix XenApp 6 farm
@penguinwrangler said in Citrix XenApp 6 farm:
@kyle said in Citrix XenApp 6 farm:
@penguinwrangler said in Citrix XenApp 6 farm:
@kyle do you mean you will publish the application to the desktop?
We currently have 4 2008 servers running XenApp 6. IE 11 doesn't support IE11 but 2008 R2 does.
I was looking at adding a 2008 R2 node to the 4 2008 servers and wondered if there is any issues or beat practices to mixing 2008 & 2008 R2 in a clustered XenApp farm to publish a newer app only supported on 1 server.
I can't testify to that as all of our servers in our farm are 2008 R2, we are looking at putting some 2016 in there soon to "play" with for ourselves to see how it is, and to do up some user documentation before we throw them on 2016.
On XenApp 6?
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RE: Citrix XenApp 6 farm
@penguinwrangler said in Citrix XenApp 6 farm:
@kyle do you mean you will publish the application to the desktop?
We currently have 4 2008 servers running XenApp 6. IE 11 doesn't support IE11 but 2008 R2 does.
I was looking at adding a 2008 R2 node to the 4 2008 servers and wondered if there is any issues or beat practices to mixing 2008 & 2008 R2 in a clustered XenApp farm to publish a newer app only supported on 1 server.
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Citrix XenApp 6 farm
Anyone have specifics on adding a 2008 R2 server to a 4 node 2008 server farm running Citrix 6?
The goal is to present IE11 natively instead of through an RDP session as currently configured.
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RE: What Are You Doing Right Now
@scottalanmiller said in What Are You Doing Right Now:
Turns out we have $17K of repairs that are needed.
Are they remodeling the kitchen for that cost?
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RE: Hackers Hid Backdoor In CCleaner Security App
@dustinb3403 said in Hackers Hid Backdoor In CCleaner Security App:
@kyle said in Hackers Hid Backdoor In CCleaner Security App:
Kinda makes you wonder why such a popular piece of software went more than a month without being noticed there was a breech.
Because there was no easy way to detect the backdoor. Someone had to sit there and test it with each specific version to find that it existed.
Where as a MD5 Hash, all anyone has to do is run the calculation to see if they pulled a compromised version. Hell Piriform could've even done the test themselves. It takes seconds.
Someone needs to create a secure open source version of that software. Something that can't be as easily hacked. I mean it's pretty ironic that a piece of software that's supposed to help resolve issues on Windows OS was giving hackers backdoors into people's systems.
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RE: What Are You Doing Right Now
@dustinb3403 said in What Are You Doing Right Now:
@kyle said in What Are You Doing Right Now:
Recovering from a spinal injection this morning at 5:45am CST. Nothing like getting no sleep and then two large needles jammed in my spine.
So #NoCoffeeRequired ?
I wasn't allowed to have anything to eat/drink before getting there. Got Versed and Fentanyl for the procedure and felt decent after the procedure so we went to eat breakfast.
hour after getting home I started hurting really bad which made me sick. Shitty way to start Monday.
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RE: Hackers Hid Backdoor In CCleaner Security App
Kinda makes you wonder why such a popular piece of software went more than a month without being noticed there was a breech.
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RE: What Are You Doing Right Now
Recovering from a spinal injection this morning at 5:45am CST. Nothing like getting no sleep and then two large needles jammed in my spine.
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RE: Mac Book Air and Ubiquiti VPN
@mike-davis Under Network in the System Prefrences you can create a VPN with the appropriate settings.
Set the configuration settings
Also tick the option to Show VPN status in Menu Bar
Under the options on the VPN connection you can choose the Verbose logging to identify any issues.
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RE: Mac Book Air and Ubiquiti VPN
@jaredbusch According to Ubiquity they support VPN's on their edge router.
https://help.ubnt.com/hc/en-us/articles/204950294-EdgeRouter-L2TP-IPsec-VPN-Server
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RE: CloudAtCost Turning to Extortion
@scottalanmiller said in CloudAtCost Turning to Extortion:
@RojoLoco said in CloudAtCost Turning to Extortion:
@DustinB3403 said in CloudAtCost Turning to Extortion:
@gjacobse said in CloudAtCost Turning to Extortion:
Q: What if I found a way to use my services without agreeing to the Terms of Service, can you still legally charge me?
A: Yes, circumventing intended use is a violation of our Terms of Service, and is grounds for termination. However, our Terms of Services also state, "EACH TIME THE CUSTOMER USES THIS SITE OR THE SERVICES, THE CUSTOMER ACKNOWLEDGES THAT IT HAS READ, UNDERSTOOD, AND AGREES TO BE BOUND BY THESE TERMS AND CONDITIONS OF USE".haha. . .
Yeah... I'm never using CloudAtCost
"Our Ts and Cs have changed so that we can try to extort money from everyone who visits our site. Would you like some info on our premium plans?"
I don't think that Ts and Cs can apply to things already sold. That's like Chevy coming into your garage and repo'ing your car after you completely paid it off and have owned it for years.
You know that's an issue still in court right??
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RE: Junior Dev destroys PROD DB on first day.
@JaredBusch said in Junior Dev destroys PROD DB on first day.:
@Kyle said in Junior Dev destroys PROD DB on first day.:
@scottalanmiller said in Junior Dev destroys PROD DB on first day.:
@jrc said in Junior Dev destroys PROD DB on first day.:
So the dude followed the instructions a little to closely and was fired due the results of that. F that noise. Not his fault at all.
No backup to restore? Also, not his fault.
Legal action against him, not bloody likely. If anything he has a case against them for wrongful termination.
Wrongful termination to cover up the person that fired you's mistake and then threatening you on top of it? That's a good combination for the HR to hear.
If he wanted to he could sue for his job back I'm sure.
Maybe. Many states have labor laws that allow firing during a defined onboarding period for any reason as perfectly legal.
In most cases it would be a probation period but it would all depend on his contract. Since he moved cross country to take the position I am sure there was a contract.
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RE: Junior Dev destroys PROD DB on first day.
@scottalanmiller said in Junior Dev destroys PROD DB on first day.:
@jrc said in Junior Dev destroys PROD DB on first day.:
So the dude followed the instructions a little to closely and was fired due the results of that. F that noise. Not his fault at all.
No backup to restore? Also, not his fault.
Legal action against him, not bloody likely. If anything he has a case against them for wrongful termination.
Wrongful termination to cover up the person that fired you's mistake and then threatening you on top of it? That's a good combination for the HR to hear.
If he wanted to he could sue for his job back I'm sure.
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RE: Junior Dev destroys PROD DB on first day.
@scottalanmiller said in Junior Dev destroys PROD DB on first day.:
@Kyle said in Junior Dev destroys PROD DB on first day.:
@dafyre said in Junior Dev destroys PROD DB on first day.:
@Kyle said in Junior Dev destroys PROD DB on first day.:
@dafyre said in Junior Dev destroys PROD DB on first day.:
That's rough though. Why would they have a junior dev with full control credentials on a production database on day one anyhow?
Only a couple people should have full read/write access to a PROD DB. A first day Junior should only have Read Only. He only needs write access to his sandbox.
Agreed!
I used to have a user (CFO) that was half ass proficient in MS Access. All day she would have her Access & Excel forms up that created a RW connection to the main DB so she could run queries against the data. Told her many times how dangerous it was to do that but she insisted and being over the IT dept. we didn't have a choice. Well one day she messed up and committed a change to a table and managed to break it. Luckily we had live backups of the data and nothing was lost.
In the end she still insisted on doing it her way and even though she messed up she wasn't going to change her ways.
Was the CEO aware?
Yes, Didn't care. He said if she deemed it "safe" then it was OK.
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RE: Junior Dev destroys PROD DB on first day.
@dafyre said in Junior Dev destroys PROD DB on first day.:
@Kyle said in Junior Dev destroys PROD DB on first day.:
@dafyre said in Junior Dev destroys PROD DB on first day.:
That's rough though. Why would they have a junior dev with full control credentials on a production database on day one anyhow?
Only a couple people should have full read/write access to a PROD DB. A first day Junior should only have Read Only. He only needs write access to his sandbox.
Agreed!
I used to have a user (CFO) that was half ass proficient in MS Access. All day she would have her Access & Excel forms up that created a RW connection to the main DB so she could run queries against the data. Told her many times how dangerous it was to do that but she insisted and being over the IT dept. we didn't have a choice. Well one day she messed up and committed a change to a table and managed to break it. Luckily we had live backups of the data and nothing was lost.
In the end she still insisted on doing it her way and even though she messed up she wasn't going to change her ways.