Hi all,
So finally i am at the last stage of finalising and starting a IT consultancy company, with some investment from a partner.
I am currently compiling a list of must have tools that i need to start supporting my clients. Planning to start 2016 with the new one!
I know this has been discussed several times, but would like to see an updated response:
I am currently planning to use:
Freshbooks- using this as a free plan now, as i was doing some freelancing. This helps me to achieve invoicing, estimates, time tracking. I will move to the paid option on Freshbooks.
Remote support: Super confused about what to use for . Currently a single tech agent (myself), and requirements would be installed agent supporting retainers and on the go support using probably a link to download the agent, install temp, support and remove for others. Screenconnect seems to be an option, but i would like to hear feedbacks. For now, i don't want a self hosted one as i nee to manage that, i would rather use that time to support clients!
Teamviewer business edition is another one i like, its one time fee and supports pretty much all devices.
Helpdesk/ticketing: For now I am thinking to use Freshbooks for this too, but open for new ideas.
I would also like to have a sales pipeline/projection tool, a web based one rather than on excel as an added bonus. Can't afford/or doesnt really need a full CRM system at the point i believe.
Did i miss anything else?