@IRJ said:
@alexntg said:
@IRJ said:
@alexntg said:
You had my curiosity piqued, so I went ahead and upgraded my test SW system to 7.2. I didn't notice anything major different from 7.1 for the helpdesk. It still has the same feel. For a basic internal helpdesk, it does the trick.
Yeah, but 6 and 7 are much different. I havent used 7 in production. I was just curious.
Yes, that difference is quite significant.
Which one do you prefer?
Seven. It's quick, clean, and simple. I want to jump in and work on tickets, not deal with endless categorization and taxonomy. If I were approaching tickets from a metrics perspective, it takes a couple clicks to get to the more detailed features, so that may not be a good fit in that case.