Free HelpDesk Recommendations
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No problem. Have @Katie give you a tour if you want to see it.
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I should be clear. It is what we use for internal IT ticketing. We use MS CRM for client tickets.
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@scottalanmiller said:
No problem. Have @Katie give you a tour if you want to see it.
Thanks I really appreciate that -
@Katie could you show me the helpdesk when you get a chance?
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You had my curiosity piqued, so I went ahead and upgraded my test SW system to 7.2. I didn't notice anything major different from 7.1 for the helpdesk. It still has the same feel. For a basic internal helpdesk, it does the trick.
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@alexntg said:
You had my curiosity piqued, so I went ahead and upgraded my test SW system to 7.2. I didn't notice anything major different from 7.1 for the helpdesk. It still has the same feel. For a basic internal helpdesk, it does the trick.
Yeah, but 6 and 7 are much different. I havent used 7 in production. I was just curious.
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@IRJ said:
@alexntg said:
You had my curiosity piqued, so I went ahead and upgraded my test SW system to 7.2. I didn't notice anything major different from 7.1 for the helpdesk. It still has the same feel. For a basic internal helpdesk, it does the trick.
Yeah, but 6 and 7 are much different. I havent used 7 in production. I was just curious.
Yes, that difference is quite significant.
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@alexntg said:
@IRJ said:
@alexntg said:
You had my curiosity piqued, so I went ahead and upgraded my test SW system to 7.2. I didn't notice anything major different from 7.1 for the helpdesk. It still has the same feel. For a basic internal helpdesk, it does the trick.
Yeah, but 6 and 7 are much different. I havent used 7 in production. I was just curious.
Yes, that difference is quite significant.
Which one do you prefer?
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@IRJ said:
@alexntg said:
@IRJ said:
@alexntg said:
You had my curiosity piqued, so I went ahead and upgraded my test SW system to 7.2. I didn't notice anything major different from 7.1 for the helpdesk. It still has the same feel. For a basic internal helpdesk, it does the trick.
Yeah, but 6 and 7 are much different. I havent used 7 in production. I was just curious.
Yes, that difference is quite significant.
Which one do you prefer?
Seven. It's quick, clean, and simple. I want to jump in and work on tickets, not deal with endless categorization and taxonomy. If I were approaching tickets from a metrics perspective, it takes a couple clicks to get to the more detailed features, so that may not be a good fit in that case.
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7 seems slightly better bit it isn't a clear win. Lots of regression and the new interface doesn't work.
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@scottalanmiller said:
7 seems slightly better bit it isn't a clear win. Lots of regression and the new interface doesn't work.
I agree, I dislike the lack of time increments in 7.x
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Overall the feedback I've seen in 7 is the most harsh ever. Lots of setbacks and loss of functionality. I've never seen such open willingness to seek other platforms.
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I'm on 7.1 (have not yet updated to 7.2) and am still using help desk version 1. I'm still not sold on help desk 2.0 just yet. It's performed pretty well for us, and though I prefer the old interface from 6 for scanning, the engine in 7 seems to work well. One thing I really like about Spiceworks is the remote collectors. Though they do take some time to update when it's time to go to the next version, using the remote collectors has really helped us monitor devices at remote sites.
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We discovered that the 2.0 interface was broken and lost tons of data. Had to be disabled. That's what broke the camel's back and sent us to ManageEngine.
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Jira is not free but very popular. Extremely customizable.
