Hosted PBX
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@Minion-Queen said:
Out of all the IT work we do managing the PBX's are about the easiest...
As long as the system is set up correctly, yes, management of a PBX is very simple, especially using something like Elastix, which gives you detailed information about what every single configuration option does.
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@Minion-Queen Haha I never said it was "difficult" to manage a PBX, I said it was a pain meaning it is the least favorite task on the to-do list.
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@anonymous said:
@Minion-Queen What type of systems? Do you pay all the time, or only when your offline?
I don't know anyone that offers "don't pay when not used" options for failover. If you have a VM hosted somewhere it needs to have resources reserved so generates cost.
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@Each1teach1x27 said:
@Minion-Queen Haha I never said it was "difficult" to manage a PBX, I said it was a pain meaning it is the least favorite task on the to-do list.
I think I would rather raw build a PBX than a 2012 Server in a VM.....
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@gjacobse said:
@Each1teach1x27 said:
@Minion-Queen Haha I never said it was "difficult" to manage a PBX, I said it was a pain meaning it is the least favorite task on the to-do list.
I think I would rather raw build a PBX than a 2012 Server in a VM.....
I'm doing the latter right now.
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@gjacobse I know you didn't acquire all those certs to spend your time fiddling around with a phone system
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I still haven't seen the quality of SIP/VOIP across the internet be stable/good enough for my liking. Sure you can QOS for your network but once it leaves, you can't do jack. I am still a fan of the older-school PRI.
Dropped calls, echos, garbling, cutouts, etc. Even large companies that have tons or resources and time to invest in phone systems like Barracuda have super crappy call quality.
When will it get to be at least as good as the old fashioned way?
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@wrx7m said:
I still haven't seen the quality of SIP/VOIP across the internet be stable/good enough for my liking. Sure you can QOS for your network but once it leaves, you can't do jack. I am still a fan of the older-school PRI.
We use RTP across the Internet all the time, even calling from Greece through Chicago PBX to a NYC connection point and no quality issues. I've been working with it for over a decade and there are times it doesn't work, but the are pretty rare. I've worked with a lot of PRIs that are far worse.
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@wrx7m said:
Even large companies that have tons or resources and time to invest in phone systems like Barracuda have super crappy call quality.
Except they don't make their own phone solution, they just resell a free one thrown on super cheap hardware. They don't offer lines or their own solution in any way.
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@wrx7m said:
When will it get to be at least as good as the old fashioned way?
Seriously, having used both, public Internet VoIP has been better for me than my landline experiences have been over the years. Better sound quality, more reliable calls. Neither is perfect, but VoIP has been better. And I've been on public Internet VoIP both home and office for around fifteen years now. And working in VoIP hosting on public Internet for over a decade.
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@scottalanmiller When I mentioned Barracuda, I meant that they are using some sort of VOIP and it sucks, bad.
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@wrx7m said:
@scottalanmiller When I mentioned Barracuda, I meant that they are using some sort of VOIP and it sucks, bad.
You mean for their own call centers? How do you know it is VoIP? They are a VoIP PBX vendor, they sell the Cudatel.
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@scottalanmiller said:
@wrx7m said:
When will it get to be at least as good as the old fashioned way?
Seriously, having used both, public Internet VoIP has been better for me than my landline experiences have been over the years. Better sound quality, more reliable calls. Neither is perfect, but VoIP has been better. And I've been on public Internet VoIP both home and office for around fifteen years now. And working in VoIP hosting on public Internet for over a decade.
I wish I could say the same. I would love to just say, Internet or bust.
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@scottalanmiller Yeah, their own call centers for support. I can tell by the quality of the calls. Sometimes it sounds like I am talking to them on a cell phone with garbling and echoes and it skipping so i can only here every other word.
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@wrx7m said:
I wish I could say the same. I would love to just say, Internet or bust.
Where are you seeing issues? I'm not saying no place ever doesn't have them or that every case VoIP works, but literally it's like 95% or higher. Whether home or business, we just don't see significant call quality issues these days. Used to, sure, but it wasn't that common even long ago. Today I almost exclusively see issues with people really screwing up, not from the infrastructure being unable to carry enough for quality audio.
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@wrx7m said:
@scottalanmiller Yeah, their own call centers for support. I can tell by the quality of the calls. Sometimes it sounds like I am talking to them on a cell phone with garbling and echoes and it skipping so i can only here every other word.
Ah, so you are equating audio issues to VoIP. Maybe that is a PBX issue or a PRI issue. If you define audio problems as VoIP issues, or public Internet ones, you'll always believe that VoIP doesn't work. What if we did the opposite and assumed all audio issues were caused by PRI? Suddenly the opinion would be the opposite.
Granted, audio echoes and such are more common on VoIP than PRI, but I've had it on both.
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@scottalanmiller Yeah I am sure that the bandwidth isn't an issue for most now but that isn't the only thing. Latency and jitter, etc.
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@wrx7m said:
Sometimes it sounds like I am talking to them on a cell phone with garbling and echoes and it skipping so i can only here every other word.
More likely than VoIP is... that you are actually talking over a cell phone.
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@scottalanmiller said:
@wrx7m said:
Sometimes it sounds like I am talking to them on a cell phone with garbling and echoes and it skipping so i can only here every other word.
More likely than VoIP is... that you are actually talking over a cell phone.
You think I am talking to a random tech on a cell phone? Is that really a thing?
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@wrx7m said:
@scottalanmiller Yeah I am sure that the bandwidth isn't an issue for most now but that isn't the only thing. Latency and jitter, etc.
Latency is almost never an issue. Check some lines sometime, last time I saw someone with latency issues it was @Minion-Queen talking over a sat link from central Africa. I have been doing International calling on VoIP for years and latency isn't an issue.
