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    Weird Excel File Session Issue

    Scheduled Pinned Locked Moved IT Discussion
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    • Deleted74295D
      Deleted74295 Banned
      last edited by

      Right, start with that.

      wirestyle22W 1 Reply Last reply Reply Quote 0
      • wirestyle22W
        wirestyle22 @Deleted74295
        last edited by wirestyle22

        @Breffni-Potter said:

        Right, start with that.

        If I had to take a guess it would be an issue with Symantec Backup Exec and mounted volumes. I'm checking though.

        1 Reply Last reply Reply Quote 0
        • wirestyle22W
          wirestyle22
          last edited by

          I'm right. Something to do with Backup Exec not mounting the volume correctly on my backup server is shutting off the Virtual Disk Service. So I'm sure the server restarts the service, it works temporarily and then it turns it off again so on and so forth. Interesting problem. I turn off the backup server temporarily to test and it isn't doing that anymore.

          1 Reply Last reply Reply Quote 1
          • Deleted74295D
            Deleted74295 Banned
            last edited by

            Process of elimination.

            1 Reply Last reply Reply Quote 0
            • DashrenderD
              Dashrender
              last edited by

              Nice find - similar weird problems like my disk issue this morning causing files to have no permissions.

              wirestyle22W 1 Reply Last reply Reply Quote 0
              • wirestyle22W
                wirestyle22 @Dashrender
                last edited by

                @Dashrender said:

                Nice find - similar weird problems like my disk issue this morning causing files to have no permissions.

                Okay so It was working for a bit and the Virtual Disk Service is still crashing. It also lists this in Event Viewer:

                "The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Virtual Disk service, but this action failed with the following error:
                An instance of the service is already running."

                I am also getting a ton of spooler errors I assume due to the service stopping and the drive being unavailable.

                wirestyle22W 1 Reply Last reply Reply Quote 0
                • wirestyle22W
                  wirestyle22 @wirestyle22
                  last edited by wirestyle22

                  @wirestyle22 said:

                  @Dashrender said:

                  Nice find - similar weird problems like my disk issue this morning causing files to have no permissions.

                  Okay so It was working for a bit and the Virtual Disk Service is still crashing. It also lists this in Event Viewer:

                  "The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Virtual Disk service, but this action failed with the following error:
                  An instance of the service is already running."

                  I am also getting a ton of Spooler errors I assume due to the service stopping and the drive being unavailable. When Virtual Disk Service is running everything is fine. It's definitely what's causing this problem but I don't know what is triggering it to die.

                  1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller
                    last edited by

                    Who would have guessed, Backup Exec causing a problem 😉

                    wirestyle22W 1 Reply Last reply Reply Quote 1
                    • wirestyle22W
                      wirestyle22 @scottalanmiller
                      last edited by wirestyle22

                      @scottalanmiller said:

                      Who would have guessed, Backup Exec causing a problem 😉

                      I'm not so sure it is now. I turned off the backup server entirely and still ran into the Virtual Disk Service Crashing

                      DashrenderD 1 Reply Last reply Reply Quote 0
                      • DashrenderD
                        Dashrender @wirestyle22
                        last edited by

                        @wirestyle22 said:

                        @scottalanmiller said:

                        Who would have guessed, Backup Exec causing a problem 😉

                        I'm not so sure it is now. I turned off the backup server entirely and still ran into the Virtual Disk Service Crashing

                        Is that crashing in the hypervisor? or inside the VM?

                        wirestyle22W 1 Reply Last reply Reply Quote 0
                        • wirestyle22W
                          wirestyle22 @Dashrender
                          last edited by wirestyle22

                          @Dashrender said:

                          @wirestyle22 said:

                          @scottalanmiller said:

                          Who would have guessed, Backup Exec causing a problem 😉

                          I'm not so sure it is now. I turned off the backup server entirely and still ran into the Virtual Disk Service Crashing

                          Is that crashing in the hypervisor? or inside the VM?

                          It's not even in a VM it's a standalone server. Both the file server and the backup server.

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller @wirestyle22
                            last edited by

                            @wirestyle22 said:

                            It's not even in a VM it's a standalone server. Both the file server and the backup server.

                            That would be the first problem 🙂

                            wirestyle22W 1 Reply Last reply Reply Quote 2
                            • wirestyle22W
                              wirestyle22 @scottalanmiller
                              last edited by

                              @scottalanmiller said:

                              @wirestyle22 said:

                              It's not even in a VM it's a standalone server. Both the file server and the backup server.

                              That would be the first problem 🙂

                              One step at a time 😉

                              1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller
                                last edited by

                                Anything else weird about the box? No RAID, software RAID or something like that?

                                DashrenderD 1 Reply Last reply Reply Quote 0
                                • DashrenderD
                                  Dashrender @scottalanmiller
                                  last edited by

                                  @scottalanmiller said:

                                  Anything else weird about the box? No RAID, software RAID or something like that?

                                  Agreed -

                                  A one second google search makes me ask - do you have a bad drive? could you have a failing RAID card/storage controller?

                                  1 Reply Last reply Reply Quote 1
                                  • scottalanmillerS
                                    scottalanmiller
                                    last edited by

                                    And, one that SMBs never seem to see but I've seen a lot in the enterprise, is a failing memory chip can cause crazy stuff to happen.

                                    DashrenderD 1 Reply Last reply Reply Quote 0
                                    • Reid CooperR
                                      Reid Cooper
                                      last edited by

                                      Failing memory on the RAID card would be a key suspect too.

                                      1 Reply Last reply Reply Quote 0
                                      • DashrenderD
                                        Dashrender @scottalanmiller
                                        last edited by

                                        @scottalanmiller said:

                                        And, one that SMBs never seem to see but I've seen a lot in the enterprise, is a failing memory chip can cause crazy stuff to happen.

                                        Man, trouble shooting that has to be a huge pain!

                                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller @Dashrender
                                          last edited by

                                          @Dashrender said:

                                          @scottalanmiller said:

                                          And, one that SMBs never seem to see but I've seen a lot in the enterprise, is a failing memory chip can cause crazy stuff to happen.

                                          Man, trouble shooting that has to be a huge pain!

                                          Thankfully ECC memory tends to catch it. Have it happen without ECC memory and you are in deep doo doo. It can cause ANYTHING to happen. Random crashes and file corruption are most common, but the scary things are time leaps, miscalculations, and things like that.

                                          DashrenderD 1 Reply Last reply Reply Quote 0
                                          • DashrenderD
                                            Dashrender @scottalanmiller
                                            last edited by

                                            @scottalanmiller said:

                                            @Dashrender said:

                                            @scottalanmiller said:

                                            And, one that SMBs never seem to see but I've seen a lot in the enterprise, is a failing memory chip can cause crazy stuff to happen.

                                            Man, trouble shooting that has to be a huge pain!

                                            Thankfully ECC memory tends to catch it. Have it happen without ECC memory and you are in deep doo doo. It can cause ANYTHING to happen. Random crashes and file corruption are most common, but the scary things are time leaps, miscalculations, and things like that.

                                            Is there a log when ECC does it's job?

                                            scottalanmillerS 1 Reply Last reply Reply Quote 0
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