Zoho ManageEngine ServiceDesk Plus is Now Free!
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Ah ha, I found it: http://ondemand.manageengine.com/service-desk/
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And here is the pricing info: http://ondemand.manageengine.com/service-desk/pricing.html
Free forever, unlimited technicians, unlimited requests, canned, custom and scheduled reports.
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@scottalanmiller said:
And here is the pricing info: http://ondemand.manageengine.com/service-desk/pricing.html
Free forever, unlimited technicians, unlimited requests, canned, custom and scheduled reports.
Good Deal
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Until it's not. Ala LMI...
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that would suck lol.
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@Martin9700 said:
Until it's not. Ala LMI...
Lol. Yeah. At least you can opt for the local install option too. That they offer both is amazing. And both Linux and Windows support too.
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@scottalanmiller said:
@Martin9700 said:
Until it's not. Ala LMI...
Lol. Yeah. At least you can opt for the local install option too. That they offer both is amazing. And both Linux and Windows support
Can anyone compare this to GFI Service Desk?
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@Hubtech said:
@scottalanmiller said:
@Martin9700 said:
Until it's not. Ala LMI...
Lol. Yeah. At least you can opt for the local install option too. That they offer both is amazing. And both Linux and Windows support
Can anyone compare this to GFI Service Desk?
GFI Max is really focused on MSP and RMM integration. This is more of a stand alone system. That much I know.
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Well service desk is their new offering. ticketing, client facing portal. I have it, but have yet to go through the training etc. it's only 29 a month since i already subscribe to MAX. which i love
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@Hubtech said:
Well service desk is their new offering. ticketing, client facing portal. I have it, but have yet to go through the training etc. it's only 29 a month since i already subscribe to MAX. which i love
Is that $29/mo/tech? NTG uses GFI Max but we have a highly variable business model with a lot of techs so per tech pricing hits us hard because of the way that we are organized.
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We are very happy with GFI Max as of right now, it costs per machine in the system not per tech using the system. That type of billing isn't doable when you have 20 plus people that need to have access.
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Correct. Sorry didn't mean to Hijack. maybe we could start up a max thread. I do not bill through MAX, i use freshbooks for now. i'm a one man shop so I do not have to worry about such things as variable billing yet
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@Hubtech said:
Correct. Sorry didn't mean to Hijack. maybe we could start up a max thread. I do not bill through MAX, i use freshbooks for now. i'm a one man shop so I do not have to worry about such things as variable billing yet
Perfect topic for the new IT business category!
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@ajstringham said:
I think as a CRM Dynamics is awesome. As a helpdesk, eh, it's so-so.
It wasn't intended to be a helpdesk, but rather a sales tool.
Sort of an off-market use. -
@Katie said:
It wasn't intended to be a helpdesk, but rather a sales tool.
Sort of an off-market use.Without writing our own software, we just have to make do with a middle ground solution. No solution is going to be a perfect fit unless we do the developing, unfortunately.
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@Dominica Right, it's impossible to have everything. CRM has a lot of customizability that other software does not.
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@Katie Customization is a big plus, for sure.
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@Dominica said:
@Katie said:
It wasn't intended to be a helpdesk, but rather a sales tool.
Sort of an off-market use.Without writing our own software, we just have to make do with a middle ground solution. No solution is going to be a perfect fit unless we do the developing, unfortunately.
Honestly this probably makes the most sense, sadly.
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This software I think has tons of functionality, however the GUI is terrible.
