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    Zoho ManageEngine ServiceDesk Plus is Now Free!

    Scheduled Pinned Locked Moved IT Discussion
    zohomanageengineservice desk plushelpdesksaas
    126 Posts 22 Posters 40.0k Views
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    • ?
      A Former User @ChristopherO
      last edited by

      @ChristopherO said:

      @Aaron-Studer I was logged into my SaaS trial, then up at the top where it complains about you have 30 days left or whatever just click that and it takes you to the purchase page.

      Tested and Confirmed. Completely Free 😉 Thanks Chris!

      scottalanmillerS 1 Reply Last reply Reply Quote 1
      • scottalanmillerS
        scottalanmiller @ChristopherO
        last edited by

        @ChristopherO said:

        I "bought" 10 tech licenses for the SaaS model for $0.00, so it looks like it to me. I starts out in a trial mode, but go to buy licenses and the standard price is 0.

        What's the link? I looked for it but didn't find it. Hosted would be way better than hosting out own.

        1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller @A Former User
          last edited by

          @Aaron-Studer said:

          @ChristopherO said:

          @Aaron-Studer I was logged into my SaaS trial, then up at the top where it complains about you have 30 days left or whatever just click that and it takes you to the purchase page.

          Tested and Confirmed. Completely Free 😉 Thanks Chris!

          Sweet. I had seen that in the news but never found the link.

          1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller
            last edited by

            Ah ha, I found it: http://ondemand.manageengine.com/service-desk/

            1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller
              last edited by

              And here is the pricing info: http://ondemand.manageengine.com/service-desk/pricing.html

              Free forever, unlimited technicians, unlimited requests, canned, custom and scheduled reports.

              ? 1 Reply Last reply Reply Quote 0
              • ?
                A Former User @scottalanmiller
                last edited by

                @scottalanmiller said:

                And here is the pricing info: http://ondemand.manageengine.com/service-desk/pricing.html

                Free forever, unlimited technicians, unlimited requests, canned, custom and scheduled reports.

                Good Deal

                1 Reply Last reply Reply Quote 0
                • M
                  Martin9700
                  last edited by

                  Until it's not. Ala LMI...

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • ?
                    A Former User
                    last edited by

                    that would suck lol.

                    1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @Martin9700
                      last edited by

                      @Martin9700 said:

                      Until it's not. Ala LMI...

                      Lol. Yeah. At least you can opt for the local install option too. That they offer both is amazing. And both Linux and Windows support too.

                      ? 1 Reply Last reply Reply Quote 0
                      • ?
                        A Former User @scottalanmiller
                        last edited by

                        @scottalanmiller said:

                        @Martin9700 said:

                        Until it's not. Ala LMI...

                        Lol. Yeah. At least you can opt for the local install option too. That they offer both is amazing. And both Linux and Windows support

                        Can anyone compare this to GFI Service Desk?

                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @A Former User
                          last edited by

                          @Hubtech said:

                          @scottalanmiller said:

                          @Martin9700 said:

                          Until it's not. Ala LMI...

                          Lol. Yeah. At least you can opt for the local install option too. That they offer both is amazing. And both Linux and Windows support

                          Can anyone compare this to GFI Service Desk?

                          GFI Max is really focused on MSP and RMM integration. This is more of a stand alone system. That much I know.

                          1 Reply Last reply Reply Quote 0
                          • ?
                            A Former User
                            last edited by

                            Well service desk is their new offering. ticketing, client facing portal. I have it, but have yet to go through the training etc. it's only 29 a month since i already subscribe to MAX. which i love

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @A Former User
                              last edited by

                              @Hubtech said:

                              Well service desk is their new offering. ticketing, client facing portal. I have it, but have yet to go through the training etc. it's only 29 a month since i already subscribe to MAX. which i love

                              Is that $29/mo/tech? NTG uses GFI Max but we have a highly variable business model with a lot of techs so per tech pricing hits us hard because of the way that we are organized.

                              1 Reply Last reply Reply Quote 0
                              • Minion QueenM
                                Minion Queen
                                last edited by

                                We are very happy with GFI Max as of right now, it costs per machine in the system not per tech using the system. That type of billing isn't doable when you have 20 plus people that need to have access.

                                1 Reply Last reply Reply Quote 0
                                • ?
                                  A Former User
                                  last edited by

                                  Correct. Sorry didn't mean to Hijack. maybe we could start up a max thread. I do not bill through MAX, i use freshbooks for now. i'm a one man shop so I do not have to worry about such things as variable billing yet

                                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller @A Former User
                                    last edited by

                                    @Hubtech said:

                                    Correct. Sorry didn't mean to Hijack. maybe we could start up a max thread. I do not bill through MAX, i use freshbooks for now. i'm a one man shop so I do not have to worry about such things as variable billing yet

                                    Perfect topic for the new IT business category!

                                    1 Reply Last reply Reply Quote 0
                                    • KatieK
                                      Katie @thanksajdotcom
                                      last edited by

                                      @ajstringham said:

                                      I think as a CRM Dynamics is awesome. As a helpdesk, eh, it's so-so.

                                      It wasn't intended to be a helpdesk, but rather a sales tool. 😉 Sort of an off-market use.

                                      DominicaD 1 Reply Last reply Reply Quote 0
                                      • DominicaD
                                        Dominica @Katie
                                        last edited by

                                        @Katie said:

                                        It wasn't intended to be a helpdesk, but rather a sales tool. 😉 Sort of an off-market use.

                                        Without writing our own software, we just have to make do with a middle ground solution. No solution is going to be a perfect fit unless we do the developing, unfortunately.

                                        KatieK scottalanmillerS 2 Replies Last reply Reply Quote 1
                                        • KatieK
                                          Katie @Dominica
                                          last edited by

                                          @Dominica Right, it's impossible to have everything. CRM has a lot of customizability that other software does not.

                                          DominicaD 1 Reply Last reply Reply Quote 0
                                          • DominicaD
                                            Dominica @Katie
                                            last edited by

                                            @Katie Customization is a big plus, for sure.

                                            KatieK 1 Reply Last reply Reply Quote 0
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