ShopTech EM2
-
Now that it has been a FULL Week with them ignoring a customer, I've Googled around to take it to another level and have contact support via the contact email cached on Google. Let's see if they are still around.
-
@coliver said:
From experience they do have a private Linkdin forum thing that they use for community and official support. Not sure how active it is, wasn't very when I was support it.
A private one? If they aren't responding, how does one access it?
-
Got an automated message from their email system with different details than what they Facebook page has.
-
Something of note, and not to keep beating on this.. For some reason nearly ever page I search up (Linux commands currently) ShopTech is one of the sponsored ads.
So for a 'company that is out of business' this would seem rather odd.
-
@gjacobse said:
Something of note, and not to keep beating on this.. For some reason nearly ever page I search up (Linux commands currently) ShopTech is one of the sponsored ads.
So for a 'company that is out of business' this would seem rather odd.
They probably have an adsense account. You searched them recently on google. They could easily have that filled up and it is still just ticking away.
-
@gjacobse said:
Something of note, and not to keep beating on this.. For some reason nearly ever page I search up (Linux commands currently) ShopTech is one of the sponsored ads.
So for a 'company that is out of business' this would seem rather odd.
Not really. Things like marketing ad campaings that are in motion would continue even after a company has gone away. That's why the domain, URL, website being up and facebook page still being there tell us nothing. If NTG went away, our online presence would linger for years. Maybe even a decade, with people saying "well they still pop up here or there, they must be in business, right?" But it is all automated systems that are already running.
I'm not saying that they didn't go under recently, only that they went under now. Someone got an email campaign eleven days ago from them, but that could have been scheduled days or weeks before, that is very common.
-
Nice, someone downvoted that very clear information? Classy.
-
Okay, so after EIGHT DAYS since I directly contacted them and a full day after I submitted a direct technical support request via email that I dug up from a Google cache, their Facebook side responded.
So that's something. No details yet. But supposedly there is something still there. Now to find out if the FB people are the marketing people or actual ST people.
-
This thread made me curious, I called the number on their website (which loaded since I'm in the US) and a live person answered.
-
@brianlittlejohn said:
This thread made me curious, I called the number on their website (which loaded since I'm in the US) and a live person answered.
Did you mention that we've been trying to reach them? Is your car what got them to respond to the contact I made?
-
I just said "sorry, wrong number and hung up". LOL
-
@brianlittlejohn said:
I just said "sorry, wrong number and hung up". LOL
Ha ha, okay, that's funnier.
-
You are still complaining and not using the primary communications means available to you. Their phone number. It is publicly available from a simple Google query. No need to whine about using google cached web pages.
This is 100% your failure to do anything useful.
-
@JaredBusch said:
You are still complaining and not using the primary communications means available to you. Their phone number. It is publicly available from a simple Google query. No need to whine about using google cached web pages.
This is 100% your failure to do anything useful.
I used their email that they provided and it opened a ticket. It's not me doing the whining. I reached out to them in every channel except one. You'd say the same thing about email if I used the phone or Facebook if I used whatever. You're looking for whatever channel I didn't use to claim it's the primary (and I would I know primary since they don't provide that information?)
You're not providing useful input here. I got a support ticket and no support. Are you saying that their ticket system isn't official or something?
-
And how did you determine that the phone number, which they don't make fully public, but the email which is shared equally is primary and not the more public and open channels that they provide? How would a customer know that the phone number is primary when not provided except in a Google cache and that the ticket system is some inferior system?
-
Just to be clear, since I did a Google search. For tech support it is the email, not the phone number that comes up as primary. The phone number only comes up under their elearning support page. So one is there, but I feel that claiming that it is primary is a bit extreme. That it is optional seems likely, but it is not what comes up for general contact.
-
It's the email address in the second link that I used and it created a support ticket to which there has been no response in over 24 hours.
-
You are complaining about not getting a direct communication with ShopTech. The best method of direct communications is in person.
I was assuming that you were not going to fly there to bitch at them, so the next best direct communication method is voice.There number is 100% publicly available with a very basic google search. You are being obtuse and intentionally dragging this situation out.
I have chosen not to provide you with said phone number before now because you are supposed to be intelligent enough to figure this out for yourself.
The number right on their website was provided in a screen shot above and you have chosen to ignore it and maintain your course of an out of business company intentionally.
You are sensationalizing a situation in an effort I can only assume is to drive traffic to this thread for your own benefit as we know this is now your job.
Here is a copy of the simple google search you could have used on day 1.
-
@JaredBusch said:
You are complaining about not getting a direct communication with ShopTech. The best method of direct communications is in person.
But I've achieved direct contact which I stated earlier in the thread. Besides getting a support ticket I have an IM channel with them from several hours ago. So what you are claiming here is incorrect. I don't know why you are so intent on defending them or trying to make me look bad. Yes, if the GOAL is a phone number, I can find one. I already provided it before you posted. But I already have contact.
You claimed that I was avoiding their primary channels. But I did not, as I showed. I used their primary channel. I also used their MORE public channels.
You are being obtuse trying to come up with any means of making this somehow my fault that their site doesn't work reliably, has wrong information on it, they don't respond to their primary channel based on Google, don't respond to their publicly provided channels for people that they have blocked out of their information, etc.
I'm trying to determine if the business is legit as a critical business concern. Should customers be relying on a company that is unable to keep their own site working or respond to people without special accommodations made for them? My job here is to provide information to customers and not to do whatever it takes to make a failing company look good.
I've gone above and beyond the call of duty to reach out to them and got a support ticket AND direct contact.
Nothing will make you happy here.
-
If the issue is that you can't directly contact them and talk to a human, Jared wins.
If the issue is that they don't respond well to tickets and need to be contacted directly (voice call), Scott wins.
If the issue is that you can't access their website from 3rd world counties, everyone wins.
Stop trying to contact US businesses from 3rd world countries. Problem solved.
Next?
