ShopTech EM2
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@JaredBusch said:
@scottalanmiller said:
It's that they are ignoring their direct communications channels that is really crazy. Three different means of contacting them, all with no responses.
No, it is crazy that you have made zero effort to do anything except complain about it. A very simple Google search will result in the information you need to contact them.
I've done quite a bit beyond whine, quite obviously. I've contacted them directly through all public channels that they have made available. While I could go through more and more effort to find means of contacting them (maybe, if they even exist) I have already contacted them. It is quite clear that I've contacted them. You act like I have not, that's simply untrue. They have channels for contact and I've used them. They have phone numbers that are hidden except through a Google cache that are for American phones only. You are saying that a Google cache number is more legit that their official social media channels that they provide?
Yes, I could keep putting in more and more effort. But the bottom line is that I've put in more effort than should ever be required as a customer representative to determine if the company is still functional. We are dramatically past the point of "not responsive to customers" and "not willing to defend themselves as being still in business."
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@gjacobse said:
Looks like they have a Linkedin account:
https://www.linkedin.com/company/shoptech-industrial-software
doesn't look active, appears to just be a copy of the Facebook feed, which is dead too.
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From experience they do have a private Linkdin forum thing that they use for community and official support. Not sure how active it is, wasn't very when I was support it.
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@scottalanmiller said:
@gjacobse said:
Looks like they have a Linkedin account:
https://www.linkedin.com/company/shoptech-industrial-software
doesn't look active, appears to just be a copy of the Facebook feed, which is dead too.
While I admit it's 20 days old, the is an article shown being published then.
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Now that it has been a FULL Week with them ignoring a customer, I've Googled around to take it to another level and have contact support via the contact email cached on Google. Let's see if they are still around.
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@coliver said:
From experience they do have a private Linkdin forum thing that they use for community and official support. Not sure how active it is, wasn't very when I was support it.
A private one? If they aren't responding, how does one access it?
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Got an automated message from their email system with different details than what they Facebook page has.
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Something of note, and not to keep beating on this.. For some reason nearly ever page I search up (Linux commands currently) ShopTech is one of the sponsored ads.
So for a 'company that is out of business' this would seem rather odd.
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@gjacobse said:
Something of note, and not to keep beating on this.. For some reason nearly ever page I search up (Linux commands currently) ShopTech is one of the sponsored ads.
So for a 'company that is out of business' this would seem rather odd.
They probably have an adsense account. You searched them recently on google. They could easily have that filled up and it is still just ticking away.
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@gjacobse said:
Something of note, and not to keep beating on this.. For some reason nearly ever page I search up (Linux commands currently) ShopTech is one of the sponsored ads.
So for a 'company that is out of business' this would seem rather odd.
Not really. Things like marketing ad campaings that are in motion would continue even after a company has gone away. That's why the domain, URL, website being up and facebook page still being there tell us nothing. If NTG went away, our online presence would linger for years. Maybe even a decade, with people saying "well they still pop up here or there, they must be in business, right?" But it is all automated systems that are already running.
I'm not saying that they didn't go under recently, only that they went under now. Someone got an email campaign eleven days ago from them, but that could have been scheduled days or weeks before, that is very common.
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Nice, someone downvoted that very clear information? Classy.
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Okay, so after EIGHT DAYS since I directly contacted them and a full day after I submitted a direct technical support request via email that I dug up from a Google cache, their Facebook side responded.
So that's something. No details yet. But supposedly there is something still there. Now to find out if the FB people are the marketing people or actual ST people.
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This thread made me curious, I called the number on their website (which loaded since I'm in the US) and a live person answered.
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@brianlittlejohn said:
This thread made me curious, I called the number on their website (which loaded since I'm in the US) and a live person answered.
Did you mention that we've been trying to reach them? Is your car what got them to respond to the contact I made?
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I just said "sorry, wrong number and hung up". LOL
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@brianlittlejohn said:
I just said "sorry, wrong number and hung up". LOL
Ha ha, okay, that's funnier.
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You are still complaining and not using the primary communications means available to you. Their phone number. It is publicly available from a simple Google query. No need to whine about using google cached web pages.
This is 100% your failure to do anything useful.
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@JaredBusch said:
You are still complaining and not using the primary communications means available to you. Their phone number. It is publicly available from a simple Google query. No need to whine about using google cached web pages.
This is 100% your failure to do anything useful.
I used their email that they provided and it opened a ticket. It's not me doing the whining. I reached out to them in every channel except one. You'd say the same thing about email if I used the phone or Facebook if I used whatever. You're looking for whatever channel I didn't use to claim it's the primary (and I would I know primary since they don't provide that information?)
You're not providing useful input here. I got a support ticket and no support. Are you saying that their ticket system isn't official or something?
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And how did you determine that the phone number, which they don't make fully public, but the email which is shared equally is primary and not the more public and open channels that they provide? How would a customer know that the phone number is primary when not provided except in a Google cache and that the ticket system is some inferior system?
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Just to be clear, since I did a Google search. For tech support it is the email, not the phone number that comes up as primary. The phone number only comes up under their elearning support page. So one is there, but I feel that claiming that it is primary is a bit extreme. That it is optional seems likely, but it is not what comes up for general contact.
