New Options & Pricing from ScreenConnect



  • Also, this is horribly expensive compared to what it was for a small shop. For ourselves, it would also be a bad deal from what we originally bought.

    We bought the 2 connection license for $600. Later we upgraded to a 4 user license for $600 more + $120 upgrade to the old license (over a year old).

    That same 4 connection license is no longer possible. A 3 technician license (not connection license) is $2195. They have totally changed the licensing up on this.

    The new license allows 3 technicians and each technician can have 10 simultaneous connections going. That is a very interesting difference.

    My biggest question is how is technician defined. Does the 3 tech license mean that I can only put three accounts in or that I can only have three different techs connected at once. If the latter, then this is really not a bad deal. If the former, then it is crap.



  • @JaredBusch said:

    The new license allows 3 technicians and each technician can have 10 simultaneous connections going. That is a very interesting difference.

    In my case, I am almost interested in this if it was not such a large price difference, because I am very often connected to 4 (my current max) sessions at one time when I am spinning upgrades or making changes to multiple clients at once.



  • huh, well so much for this product for me 😞
    As mentioned by others, the $360 one time fee (plus upgrades if I wanted them in the future) looked really good, and I had planned to buy that when my LMI license expired.

    Even the new limited time $69/month for 3 tech but limited to 100 end points makes that unusable for me I need 115 end points. Jumping that price to $95/tech is a total killer.

    I guess I have to start looking again.



  • As my current license is about to expire, I looked into the rates again.

    As soon as I plugged in my current license key, it immediately showed the renewal price as expected. It also showed that I can still add technician licenses.

    0_1454341286825_2016-02-01 09_32_38-Order ScreenConnect Remote Support Software.png

    Since I only need to pay $210 to renew, I will most likely do so.

    On the other hand I find the 4 concurrent session limit to be very restrictive now that I have been using ScreenConnect for 2 years. I am seriously spoiled by how smooth and easy it is to use. I wish I could have more sessions open at once at least twice a month.

    The new license pricing scheme seems much higher at first glance.
    0_1454341462550_2016-02-01 09_43_40-Order ScreenConnect Remote Support Software.png

    But that is because I am comparing it to the old license. There are key differences between the licenses that play into this.

    The original license was strictly a per concurrent session limit. You bought licenses in order to cover the number of concurrent sessions you needed to get your job done. You have 5 guys that are always in 2 machines? You need 10 licenses. I my case it was initially only myself and we went with a 2 license version. Then I got comfortable with it and how easy it was and I really wanted more sessions available to me but honestly it was not worth the $600 to get 2 more licenses. But then I hired a part timer and I did need it, so we upgraded to a 4 concurrent session license. Now, a year later, I am continually running into concurrent session issues. As I only have 2 people actively using ScreenConnect all day, we are making due with this limit instead of paying for more licensing.

    The new license model, on the other hand, is a technician model. You buy an initial license that cover 3 technicians (to my understanding, simultaneously connected technicians). But each of these 3 technicians can have 10 sessions open to various machines. This is a huge difference in functionality.

    Under the original licensing, getting 10 concurrent sessions would cost $2500. The difference is under the old license, you could have 10 different people all in one session where the new license you can have 3 people each in 10 sessions (30 total).

    The new pricing is certainly not a bad deal once you look at the numbers. For a single person shop, it certainly is a jump. You simply have to look at everything in perspective. For $2195, you still get the full usability of this software. Divide it up amongst your devices. Is the cost worth it then?



  • I've never used ScreenConnect, and I'm probably going to sound like a moron but what's the advantage over something like Teamviewer or Usoris Viewer or others that allow things like task manager, cmd, etc without a desktop?



  • @johnhooks said:

    I've never used ScreenConnect, and I'm probably going to sound like a moron but what's the advantage over something like Teamviewer or Usoris Viewer or others that allow things like task manager, cmd, etc without a desktop?

    Well originally, it was price compared to features. Still is really since $2195 one time is a lot cheaper than some of the alternatives.

    Of note though, ScreenConnect is not a RMM like the tools you are describing can be. It does have remote command though.

    0_1454377905187_2016-02-01 19_51_24-ScreenConnect Remote Support Software.png



  • @JaredBusch said:

    @johnhooks said:

    I've never used ScreenConnect, and I'm probably going to sound like a moron but what's the advantage over something like Teamviewer or Usoris Viewer or others that allow things like task manager, cmd, etc without a desktop?

    Well originally, it was price compared to features. Still is really since $2195 one time is a lot cheaper than some of the alternatives.

    Of note though, ScreenConnect is not a RMM like the tools you are describing can be. It does have remote command though.

    0_1454377905187_2016-02-01 19_51_24-ScreenConnect Remote Support Software.png

    Thanks!



  • Any chance of getting a better price than $2,195?
    Who do we speak to?



  • @fateknollogee said in New Options & Pricing from ScreenConnect:

    Any chance of getting a better price than $2,195?
    Who do we speak to?

    NTG used to have a thing. Dunno if they still do. Ask @Minion-Queen



  • @JaredBusch Did you end up moving your SC install from 2012 R2 to Linux?



  • @fateknollogee said in New Options & Pricing from ScreenConnect:

    @JaredBusch Did you end up moving your SC install from 2012 R2 to Linux?

    Yes.



  • Any one have instructions on how to add Lets Encrypt SSL to "on-prem" SC install?



  • @jaredbusch said in New Options & Pricing from ScreenConnect:

    @fateknollogee said in New Options & Pricing from ScreenConnect:

    @JaredBusch Did you end up moving your SC install from 2012 R2 to Linux?

    Yes.

    You notice any performance difference or was it more of a licensing cost issue?



  • @fateknollogee said in New Options & Pricing from ScreenConnect:

    Any one have instructions on how to add Lets Encrypt SSL to "on-prem" SC install?

    Mine runs behind an Nginx proxy, so no.



  • @fateknollogee said in New Options & Pricing from ScreenConnect:

    @jaredbusch said in New Options & Pricing from ScreenConnect:

    @fateknollogee said in New Options & Pricing from ScreenConnect:

    @JaredBusch Did you end up moving your SC install from 2012 R2 to Linux?

    Yes.

    You notice any performance difference or was it more of a licensing cost issue?

    It was all because of licensing. Actually the performance is worse on Linux (I used CentOS 7 at the time) than it is on Windows. This is because they develop this product on Windows with ASP.net and then ported it to Linux using Mono.



  • @jaredbusch said in New Options & Pricing from ScreenConnect:

    Mine runs behind an Nginx proxy, so no.

    Is this the "preferred" way to run it?



  • @fateknollogee said in New Options & Pricing from ScreenConnect:

    @jaredbusch said in New Options & Pricing from ScreenConnect:

    Mine runs behind an Nginx proxy, so no.

    Is this the "preferred" way to run it?

    Well because I run a large number of things in a colo behind a single IP, I have to do it this way. If I was running this on a VPS like Vultr, I would not likely bother with the proxy unless adding SSL was complicated or something.



  • @FATeknollogee I knew ScreenConnect did not use Apache or Nginx, and so yeah using LE will not work out well.

    So I just did a quick bit of looking, you have to use their tool to generate a CSR and such.
    https://docs.connectwise.com/ConnectWise_Control_Documentation/On-premises/Advanced_setup/SSL_certificate_installation
    This is a pain in the ass.

    So, here is what I would do.

    • Install ScreenConnect and leave on default ports (8040 for HTTP and 8041 Relay).
      • Remember the relay data is always encrypted by the app itself, there is no cert there.
    • Run Certbot in standalone mode to get your LE cert
    • Install Nginx on the same box and configure
    • Setup a cron job to run certbot renew daily.


  • @JaredBusch Thanks for the detailed info!!



  • I wish there was just a little more competition in this area...



  • @mike-davis me too


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