O365 issues Ongoing

  • I think we need a thread to track every time we hear about an issue with O365.

  • Oct 14, 2015 5:53 PM Service degradation Current Status: The investigation determined that a recent update introduced a compatibility issue within the component responsible for processing email attachments. Engineers have developed a fix and are preparing the infrastructure for deployment. The process of deployment is expected to take an extended period of time.

    User Experience: Affected users may receive emails with raw attachment content displayed in the message body. This issue only occurs with emails that are sent from legacy scanners, fax machines, printers, and voicemail systems.

    Customer Impact: Analysis of incident scope indicates that a very limited number of customers and users appear to be impacted. Some customers have reported that their organization is affected by this issue.

    Incident Start Time: Monday, October 12, 2015, at 8:00 PM UTC

    Preliminary Root Cause: As part of our efforts to improve user experiences, an update was deployed to the affected infrastructure; however, the update caused a compatibility issue which resulted in impact.

    Next Update by: Thursday, October 15, 2015, at 11:00 PM UTC
    Oct 14, 2015 5:21 PM Investigating Current Status: Engineers are investigating an issue in which some customers may be experiencing problems accessing or using Exchange Online services or features. This event is actively being investigated. More information will be provided shortly.

  • Will this be a thread that escalates quickly?

  • @gjacobse said:

    Will this be a thread that escalates quickly?

    I hope to keep it curtailed to just the facts - if you want to whine or better - ask for help regarding an issue/outage, please make another thread.

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