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    Edge Smart Host Connector keep connecting

    IT Discussion
    email smart host connector smtp exchange
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    • scottalanmillerS
      scottalanmiller
      last edited by

      Maybe this is the Smart Host that cannot be looked up. Try an nslookup of the Smart Host address.

      1 Reply Last reply Reply Quote 0
      • nadnerBN
        nadnerB
        last edited by

        Restoring your edge server from back up will wipe all the email i the incoming queue.
        The issue could just be a DNS one. So restoring your backup won't help.

        From the Edge server command prompt, run
        nslookup <mailserver>

        Here are some articles on DNS troubleshooting that may be of assistance:
        https://acbrownit.wordpress.com/2012/12/20/internal-dns-and-exchange-autodiscover/
        https://redmondmag.com/Articles/2004/05/01/10-DNS-Errors-That-Will-Kill-Your-Network.aspx

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        • nadnerBN
          nadnerB
          last edited by

          What has changed on your network?

          • Is your edge server is a DMZ?
          • Has anyone made network changes? Config/hardware/moved ports etc
          1 Reply Last reply Reply Quote 1
          • nadnerBN
            nadnerB
            last edited by

            Are you getting any errors in your DNS server?

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            • scottalanmillerS
              scottalanmiller @shybrsky
              last edited by

              @shybrsky said:

              i got plan to restored the vm to date ( when edge server is ok), does it make a sense ??
              to make it work again ..

              Unless you have a reason to believe that something has changed on it, I would not recommend doing this.

              S 1 Reply Last reply Reply Quote 0
              • S
                shybrsky @scottalanmiller
                last edited by

                @scottalanmiller said:

                @shybrsky said:

                i got plan to restored the vm to date ( when edge server is ok), does it make a sense ??
                to make it work again ..

                Unless you have a reason to believe that something has changed on it, I would not recommend doing this.

                the reason ... sytem on that date are fine .. email incoming and outgoing fine ... that why

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @shybrsky
                  last edited by

                  @shybrsky said:

                  the reason ... sytem on that date are fine .. email incoming and outgoing fine ... that why

                  Yes, we weren't questioning that. We were questioning if losing the mail from in between then and now was worth trying to figure out if the issue was internal or external.

                  S 1 Reply Last reply Reply Quote 0
                  • S
                    shybrsky @scottalanmiller
                    last edited by

                    @scottalanmiller itu just different 3 or 4 days with fine condition and bad system ..

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @shybrsky
                      last edited by

                      @shybrsky said:

                      @scottalanmiller itu just different 3 or 4 days with fine condition and bad system ..

                      If you are sure that the issue is with the system itself, then go ahead and roll back.

                      S 1 Reply Last reply Reply Quote 0
                      • S
                        shybrsky @scottalanmiller
                        last edited by

                        @scottalanmiller said:

                        @shybrsky said:

                        @scottalanmiller itu just different 3 or 4 days with fine condition and bad system ..

                        If you are sure that the issue is with the system itself, then go ahead and roll back.

                        noted

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                        • S
                          shybrsky
                          last edited by

                          mm.... restored ... still with the same error

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • S
                            shybrsky
                            last edited by

                            gladly ... problem fixed ..
                            add new subscription to CAS server..

                            it works ..

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @shybrsky
                              last edited by

                              @shybrsky said:

                              mm.... restored ... still with the same error

                              That was the fear. That suggests that the error was externally caused, not internally caused. So if you are sure that you rolled back to a point in time where it was definitely working then it seems like you have something like DNS broken on the outside.

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                              • scottalanmillerS
                                scottalanmiller @shybrsky
                                last edited by

                                @shybrsky said:

                                gladly ... problem fixed ..
                                add new subscription to CAS server..

                                it works ..

                                There you go. External system had changed.

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                                • S
                                  shybrsky
                                  last edited by

                                  anyway ..thanks for suggestion and advices

                                  1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller
                                    last edited by

                                    Glad that you got it working again.

                                    1 Reply Last reply Reply Quote 0
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