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    Edge Smart Host Connector keep connecting

    IT Discussion
    email smart host connector smtp exchange
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    • S
      shybrsky
      last edited by

      it said DNS query failed

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller
        last edited by

        That would do it. Can you do an nslookup on the same query and see what is returned?

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        • S
          shybrsky
          last edited by

          i did ... it direct to my AD controller .. right or not ??

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @shybrsky
            last edited by

            @shybrsky said:

            i did ... it direct to my AD controller .. right or not ??

            I don't know what the query was that failed.

            1 Reply Last reply Reply Quote 0
            • S
              shybrsky
              last edited by

              me too .. im new of this ..
              when i doing mailflow troubleshooting ..a lot of thing as missed ..
              this edge serves is vm on hyperV ..
              i got plan to restored the vm to date ( when edge server is ok), does it make a sense ??
              to make it work again ..

              i dunno which one of query has failed .
              any suggestion, maybe from another mangolassi member ?/

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller
                last edited by

                I'm not an Exchange expert, it has been generations since I was actively administering Exchange. What version of Exchange are we dealing with here?

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                • scottalanmillerS
                  scottalanmiller
                  last edited by

                  Maybe this is the Smart Host that cannot be looked up. Try an nslookup of the Smart Host address.

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                  • nadnerBN
                    nadnerB
                    last edited by

                    Restoring your edge server from back up will wipe all the email i the incoming queue.
                    The issue could just be a DNS one. So restoring your backup won't help.

                    From the Edge server command prompt, run
                    nslookup <mailserver>

                    Here are some articles on DNS troubleshooting that may be of assistance:
                    https://acbrownit.wordpress.com/2012/12/20/internal-dns-and-exchange-autodiscover/
                    https://redmondmag.com/Articles/2004/05/01/10-DNS-Errors-That-Will-Kill-Your-Network.aspx

                    1 Reply Last reply Reply Quote 1
                    • nadnerBN
                      nadnerB
                      last edited by

                      What has changed on your network?

                      • Is your edge server is a DMZ?
                      • Has anyone made network changes? Config/hardware/moved ports etc
                      1 Reply Last reply Reply Quote 1
                      • nadnerBN
                        nadnerB
                        last edited by

                        Are you getting any errors in your DNS server?

                        1 Reply Last reply Reply Quote 1
                        • scottalanmillerS
                          scottalanmiller @shybrsky
                          last edited by

                          @shybrsky said:

                          i got plan to restored the vm to date ( when edge server is ok), does it make a sense ??
                          to make it work again ..

                          Unless you have a reason to believe that something has changed on it, I would not recommend doing this.

                          S 1 Reply Last reply Reply Quote 0
                          • S
                            shybrsky @scottalanmiller
                            last edited by

                            @scottalanmiller said:

                            @shybrsky said:

                            i got plan to restored the vm to date ( when edge server is ok), does it make a sense ??
                            to make it work again ..

                            Unless you have a reason to believe that something has changed on it, I would not recommend doing this.

                            the reason ... sytem on that date are fine .. email incoming and outgoing fine ... that why

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @shybrsky
                              last edited by

                              @shybrsky said:

                              the reason ... sytem on that date are fine .. email incoming and outgoing fine ... that why

                              Yes, we weren't questioning that. We were questioning if losing the mail from in between then and now was worth trying to figure out if the issue was internal or external.

                              S 1 Reply Last reply Reply Quote 0
                              • S
                                shybrsky @scottalanmiller
                                last edited by

                                @scottalanmiller itu just different 3 or 4 days with fine condition and bad system ..

                                scottalanmillerS 1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller @shybrsky
                                  last edited by

                                  @shybrsky said:

                                  @scottalanmiller itu just different 3 or 4 days with fine condition and bad system ..

                                  If you are sure that the issue is with the system itself, then go ahead and roll back.

                                  S 1 Reply Last reply Reply Quote 0
                                  • S
                                    shybrsky @scottalanmiller
                                    last edited by

                                    @scottalanmiller said:

                                    @shybrsky said:

                                    @scottalanmiller itu just different 3 or 4 days with fine condition and bad system ..

                                    If you are sure that the issue is with the system itself, then go ahead and roll back.

                                    noted

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                                    • S
                                      shybrsky
                                      last edited by

                                      mm.... restored ... still with the same error

                                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                                      • S
                                        shybrsky
                                        last edited by

                                        gladly ... problem fixed ..
                                        add new subscription to CAS server..

                                        it works ..

                                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller @shybrsky
                                          last edited by

                                          @shybrsky said:

                                          mm.... restored ... still with the same error

                                          That was the fear. That suggests that the error was externally caused, not internally caused. So if you are sure that you rolled back to a point in time where it was definitely working then it seems like you have something like DNS broken on the outside.

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                                          • scottalanmillerS
                                            scottalanmiller @shybrsky
                                            last edited by

                                            @shybrsky said:

                                            gladly ... problem fixed ..
                                            add new subscription to CAS server..

                                            it works ..

                                            There you go. External system had changed.

                                            1 Reply Last reply Reply Quote 0
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