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    Trusteer Rapport

    Scheduled Pinned Locked Moved IT Discussion
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    • DashrenderD
      Dashrender
      last edited by

      Interestingly enough, my boss came in this morning and tried to access an internal webserver and her browser would not go/do anything when she clicked on that particular favorite. If she clicked on any other favorite it appeared to work OK.

      Additionally, when you closed IE, instead of completely closing, IE would move into a Background Process and stay running for several minutes, plus.

      I was finally able to resolve her issues by removing Trusteer Rapport, but now she can't access the bank website.

      Her setup is Windows 8.1 (no Update 1) IE 11, Lastpass, Java v7u51.

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      • scottalanmillerS
        scottalanmiller
        last edited by

        Never heard of it. What does it do?

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        • JaredBuschJ
          JaredBusch
          last edited by

          It is a virus program/browser plugin that a lot of banks are requiring.
          https://www.trusteer.com/products/trusteer-rapport

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          • scottalanmillerS
            scottalanmiller
            last edited by

            Ah it's a virus. Not surprising.

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            • JaredBuschJ
              JaredBusch
              last edited by

              Heh, anti-virus sorry.

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              • scottalanmillerS
                scottalanmiller
                last edited by

                Oh. You can never be sure with banks.

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                • DashrenderD
                  Dashrender
                  last edited by

                  What I want to know is, how is this product supposed to be so much better or more effective than AV that has been around for 20+ years?

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller
                    last edited by

                    Researching....

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                    • scottalanmillerS
                      scottalanmiller @Dashrender
                      last edited by

                      @Dashrender said:

                      What I want to know is, how is this product supposed to be so much better or more effective than AV that has been around for 20+ years?

                      Okay. Like many things.... This is not AV. This is a fraud prevention technology. And it is a division of IBM. So probably some good stuff. Only their Lotus and Tivolindivisions sucks.

                      DashrenderD 1 Reply Last reply Reply Quote 0
                      • DashrenderD
                        Dashrender @scottalanmiller
                        last edited by

                        @scottalanmiller said:

                        @Dashrender said:

                        What I want to know is, how is this product supposed to be so much better or more effective than AV that has been around for 20+ years?

                        Okay. Like many things.... This is not AV. This is a fraud prevention technology. And it is a division of IBM. So probably some good stuff. Only their Lotus and Tivolindivisions sucks.

                        OK Fraud prevention, why isn't that already part of AV? I know.. I know..

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                        • scottalanmillerS
                          scottalanmiller
                          last edited by

                          Same reason AV isn't a part of fraud prevention 🙂

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                          • NaraN
                            Nara
                            last edited by

                            I have a love/hate relationship with that plugin. I've seen it slow down PCs and cause undesired browsing behavior. If a bank wants to do stupid things like that, it's time to phase in a different bank over time. SunTrust was a bank that I battled with.

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                            • DashrenderD
                              Dashrender
                              last edited by

                              We've been with American National Bank for 20 years, I'm sure management would be unwilling to leave them over this.

                              scottalanmillerS 1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller @Dashrender
                                last edited by

                                @Dashrender said:

                                We've been with American National Bank for 20 years, I'm sure management would be unwilling to leave them over this.

                                Maybe maintain special PCs only for things like bank access where this is needed.

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                                • DashrenderD
                                  Dashrender
                                  last edited by Dashrender

                                  Fortunately the issue hasn't become a large one. If it does, I think I'll probably end up buying another Windows license and giving those users a VM to log into the bank from.

                                  Or I could get SA/intune license and build a VM on the server for them to share.

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