Trusteer Rapport
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Anyone here ever used Trusteer Rapport?
American National Bank is now requiring business customers to have this installed in order to do online banking with them.
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The accounting department at most of my clients have this installed due to the bank requiring it. I have only had it pop something once, when a user ran a virus form email. Their Vipre also caught it.it is light weight and should not affect anything.
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one of my banks has been pushing it for a couple years now. I just always click not now.
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Interestingly enough, my boss came in this morning and tried to access an internal webserver and her browser would not go/do anything when she clicked on that particular favorite. If she clicked on any other favorite it appeared to work OK.
Additionally, when you closed IE, instead of completely closing, IE would move into a Background Process and stay running for several minutes, plus.
I was finally able to resolve her issues by removing Trusteer Rapport, but now she can't access the bank website.
Her setup is Windows 8.1 (no Update 1) IE 11, Lastpass, Java v7u51.
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Never heard of it. What does it do?
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It is a virus program/browser plugin that a lot of banks are requiring.
https://www.trusteer.com/products/trusteer-rapport -
Ah it's a virus. Not surprising.
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Heh, anti-virus sorry.
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Oh. You can never be sure with banks.
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What I want to know is, how is this product supposed to be so much better or more effective than AV that has been around for 20+ years?
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Researching....
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@Dashrender said:
What I want to know is, how is this product supposed to be so much better or more effective than AV that has been around for 20+ years?
Okay. Like many things.... This is not AV. This is a fraud prevention technology. And it is a division of IBM. So probably some good stuff. Only their Lotus and Tivolindivisions sucks.
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@scottalanmiller said:
@Dashrender said:
What I want to know is, how is this product supposed to be so much better or more effective than AV that has been around for 20+ years?
Okay. Like many things.... This is not AV. This is a fraud prevention technology. And it is a division of IBM. So probably some good stuff. Only their Lotus and Tivolindivisions sucks.
OK Fraud prevention, why isn't that already part of AV? I know.. I know..
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Same reason AV isn't a part of fraud prevention
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I have a love/hate relationship with that plugin. I've seen it slow down PCs and cause undesired browsing behavior. If a bank wants to do stupid things like that, it's time to phase in a different bank over time. SunTrust was a bank that I battled with.
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We've been with American National Bank for 20 years, I'm sure management would be unwilling to leave them over this.
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@Dashrender said:
We've been with American National Bank for 20 years, I'm sure management would be unwilling to leave them over this.
Maybe maintain special PCs only for things like bank access where this is needed.
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Fortunately the issue hasn't become a large one. If it does, I think I'll probably end up buying another Windows license and giving those users a VM to log into the bank from.
Or I could get SA/intune license and build a VM on the server for them to share.
