[SOLVED] Screenconnect - Stopped Working

GregoryHall

When I was running Screen Connect on Linux it would fail on occasion like this and I would just download the Tar file and reinstall over the top and it would usually get it going again.
https://www.screenconnect.com/Download

Alex Sage

@scottalanmiller said:

Oh boy, that's a big window for log scouring. I assume that there was no reboot during that time? Do you have sar collecting data? That might help to pinpoint when things changed.

Darn it.... Forgot to turn on sar

Alex Sage

@scottalanmiller Rebooted Monday.

scottalanmiller

@anonymous said:

@scottalanmiller said:

Oh boy, that's a big window for log scouring. I assume that there was no reboot during that time? Do you have sar collecting data? That might help to pinpoint when things changed.

Darn it.... Forgot to turn on sar

yum -y install sysstat

JaredBusch

@GregoryHall said:

When I was running Screen Connect on Linux it would fail on occasion like this and I would just download the Tar file and reinstall over the top and it would usually get it going again.
https://www.screenconnect.com/Download

Define "on occasion" for me. I really want to get mine off the Windows box it is on and on a Linux based (likely CentOS 7) VM.

Alex Sage

@JaredBusch said:

Define "on occasion" for me. I really want to get mine off the Windows box it is on and on a Linux based (likely CentOS 7) VM.

Yes, please do! Also, do you recommend windows instead of linux? If so, Why?

scottalanmiller

@anonymous said:

@JaredBusch said:

Define "on occasion" for me. I really want to get mine off the Windows box it is on and on a Linux based (likely CentOS 7) VM.

Yes, please do! Also, do you recommend windows instead of linux? If so, Why?

Keep in mind he's a full time Windows engineer that doesn't use Linux.

Alex Sage

@scottalanmiller said:

Keep in mind he's a full time Windows engineer that doesn't use Linux.

Sadly, for the most part I am too. Trying to break into linux but.....

scottalanmiller

Finding issues like this and pushing through to find answers is a great way to learn a lot about it quickly.

Alex Sage

@scottalanmiller said:

Finding issues like this and pushing through to find answers is a great way to learn a lot about it quickly.

That's why I haven't given up yet!

Alex Sage

@scottalanmiller said:

CentOS logs are in /var/logs/messages

At least most logs are. /var/logs is the logging directory. Nearly everything goes into the "messages" catch all. But there are specific logs too for NginX, Apache (HTTPD), ScreenConnect, etc.

Both Directorys are missing? WTF?

JaredBusch

@scottalanmiller said:

Keep in mind he's a full time Windows engineer that doesn't use Linux.

irrelevant though to reporting back the definition of "on occasion" as it pertains to the controller in question.

Alex Sage

[root@screenconnect ~]# cd /var/logs/messages
-bash: cd: /var/logs/messages: No such file or directory
[root@screenconnect ~]# cd /var/logs
-bash: cd: /var/logs: No such file or directory

scottalanmiller

@anonymous said:

@scottalanmiller said:

CentOS logs are in /var/logs/messages

At least most logs are. /var/logs is the logging directory. Nearly everything goes into the "messages" catch all. But there are specific logs too for NginX, Apache (HTTPD), ScreenConnect, etc.

Both Directorys are missing? WTF?

That's EXTREMELY odd. There is no /var/log at all?

Sorry, I typod. /var/log not logs

Alex Sage

Output:

[root@screenconnect ~]# ls /var/log
anaconda               grubby                          secure
audit                  lastlog                         secure-20150802
boot.log               maillog                         secure-20150809
btmp                   maillog-20150802                spooler
btmp-20150801          maillog-20150809                spooler-20150802
cloud-init.log         messages                        spooler-20150809
cloud-init-output.log  messages-20150802               tallylog
cron                   messages-20150809               tuned
cron-20150802          ppp                             wtmp
cron-20150809          sa                              yum.log
dmesg                  screenconnect
dmesg.old              screenconnect-1227cf7eaca84600
[root@screenconnect ~]#

Alex Sage

This maybe?
/etc/rc.d/init.d/screenconnect-1227cf7eaca84600: line 109: java: command not found

scottalanmiller

So you have messages for most things and screenconnect for specific stuff. I'd start with those two.

scottalanmiller

@anonymous said:

This maybe?
/etc/rc.d/init.d/screenconnect-1227cf7eaca84600: line 109: java: command not found

That could do it. Do this...

find / -name java

Alex Sage

[root@screenconnect log]# find / -name java
/etc/pki/java
/etc/pki/ca-trust/extracted/java
[root@screenconnect log]#

scottalanmiller

Looks like Java is missing. No idea how that happened.