Help! Internet problems
-
@Dashrender said:
My local SIP provider will allow me to forward my calls to another number. Assuming he could do the same, just have the main SIP provider forward all calls to his numbers to his backup number during the outage and bob's your uncle.
Yes. That is exactly what we do.
-
@thecreativeone91 said:
That doesn't work when you have a lot of inbound rules as well as multiple Toll Free lines as well.
Sure it does. You just need an emergency IVR message stating there is a problem with the telephone provider and calls are being rerouted to a backup system. Then dump the calls to a few desginated emergency operators.
-
@JaredBusch said:
@thecreativeone91 said:
That doesn't work when you have a lot of inbound rules as well as multiple Toll Free lines as well.
Sure it does. You just need an emergency IVR message stating there is a problem with the telephone provider and calls are being rerouted to a backup system. Then dump the calls to a few desginated emergency operators.
We have lines with a roll over agreement between to providers so we don't have to do that.
-
@thecreativeone91 said:
@JaredBusch said:
@thecreativeone91 said:
That doesn't work when you have a lot of inbound rules as well as multiple Toll Free lines as well.
Sure it does. You just need an emergency IVR message stating there is a problem with the telephone provider and calls are being rerouted to a backup system. Then dump the calls to a few desginated emergency operators.
We have lines with a roll over agreement between to providers so we don't have to do that.
You're situation is a bit larger than most, so those agreements are definitely a good idea.
Our provider does allow us to designate a failover forward to phone number, so in the case where the SIP traffic can't register, it would auto failover.
