Ebay Seller: savingtosaving / Top Lighting Corporation
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So, I needed some extra lighting for a music video shoot this coming Saturday (It's now Tuesday). So I ordered an EL cheapo LED lighting package from Savingtosaving on ebay because I didn't want to drop another $3k on more lighting right now (and heard these are decent cheap lights) . Anyway I placed the order on Thursday June, 4th 2015. They state it will ship out the same day and for some reason they only offed UPS ground not 3day or priority mail. But, ground should be fine as it's 4 day shipping from CA to VA. Well, It's now Tuesday 6/9/15 and while the generated the tracking numbers with UPS yesterday to pretend like they are doing something they still have not even shipped the lights. If it comes after Friday it's pretty much useless to me, which looks like what's going to happen as they do not process their orders in their stated times. I asked them about it and they said that the time is generated by ebay they have no input on handling time or shipping time (which I know isn't true as I use ebay all the time, you put in your handling time and shipping time is based on the service and buyers zip). Kinda lame. Sure it's cheap crap but how do they stay in business if they just lie about everything? I did find their actual website: http://www.savingtosaving.com they say they are Top Lighting Corporation on there.
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Update: I contacted them again today. They still haven't even shipped it they'd hope to ship it out be Wednesday evening (after UPS cut off) or Thursday morning. So they wait about a week to even ship items? I also found out they are operating under about 20 different company names, many people have complained of slow time before they even ship and getting items up to 2 weeks after it should have been delivered (and after they needed it). I'm guessing all the different company names it to limit the bad reviews and feedback to a smaller number per company as to not get kicked off ebay, amazon etc.
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It's hard to have real expectations from anyone who sells on ebay. Sure there are plenty of companies that do and ship fast, but there are probably more that don't.
Sorry it's not working out for you this time.
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I've had good luck with a lot of them. Most people ship the same day or next day. These days it doesn't take long to for actual shipping USPS Priority mail is one of the cheapest for under 70 pounds and is 2 day shipping to most us locations.
They got it picked up this evening after the cut off so now It says this on the tracking:
Scheduled Delivery Updated To:
Tuesday, 06/16/2015, By End of DayIt very much seems like a company ran out of india with a US warehouse, which means they might just be waiting for the next stock ship from overseas but trying to hide that.
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Use use my Amazon Prime for most things I can but, this wasn't one of them.
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Any chance you could put a stop-payment on this via Paypal?
You can refuse shipment and whoever delivers it will have to send it back.
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Usually I'm buying absolute bottom dollar stuff on ebay which comes from China via very slow boat. Totally unfamiliar with receiving stuff in less than 3 weeks.
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@MattSpeller said:
Usually I'm buying absolute bottom dollar stuff on ebay which comes from China via very slow boat. Totally unfamiliar with receiving stuff in less than 3 weeks.
Yeah it''s suppose to be a US Seller, but I'm not so sure now. I think they are shipping to the US then shipping out of somewhere here.
Actually China and India sellers seem to be getting smart to compete and using Fedex Next Day for a lot of items to they are still cheaper and get here about the same time.
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@thecreativeone91 said:
I think they are shipping to the US then shipping out of somewhere here.
That is very naughty!
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The great thing about eBay is that even if you run into a bad seller, eBay and PayPal stand by the buyer. You may not get the product, but you will definitely get a full refund and eBay/PayPal's suppport on the matter.
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It came in today.
But, I think they selected the stuff that did not pass quality control to send to me. No boxes were damaged.
One of the stands has 2 out of three legs bend, unable to sit level
One of the light clips to mount in the track and put on the stand is missing the part that goes on the light. It's suppose to have a smaller plat on top and a large thumb screw in that open slot.
One of the Light has a horrible buzz if turned up passed 50% brightness, making it not usable for video. The other working light an issue, they are suppose to be mountable from all four sides, one of it's sides is missing the spot for the clip to hold the light to slide in, it's all the smaller track so It' can't be mounted from that side.
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And SEO is doing a great job. Hopefully no one else makes a mistake of buying from this company.
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Report them to Ebay and Paypal and get your money back.
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@dafyre said:
Report them to Ebay and Paypal and get your money back.
This, Paypal and Ebay are really good to work with when you are a customer and almost impossible when you are a seller.
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The seller is trying to offer a "partial refund for my troubles" because of the ebay case.
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Full refund and have them pay to have the items shipped back.
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The case was decided in their favor as the as a "Top Rated Seller" you apparently aren't suppose to leave bad feedback or open cases with them for much longer periods than normal sellers (they also can removed like 5-10 negative feedback per month to keep their rating for being a top rated seller - they make ebay lots of money). Anyway they will send another one, It will take two weeks to get a replacement shipped to me.
