Words to Live By Thread
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I was at Applebee's talking about this last night. Businesses talk so much about building relationships with clients and driving sales, etc. However, if a business doesn't have solid people behind it that back it and work hard for it, it will inevitably fail. This is one reason I always respected Wegmans. Their philosophy on the fact that if they make their employees happy, they'll just naturally provide good customer service makes so much sense.
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It also made me think about things like how when you work in a customer service driven business, managers should always default to taking their employee's side. This is not unconditional, and shouldn't be. But if a customer is upset with an employee, the manager should always try to calm the customer down, but be supportive of the employee until they can be proven to why they shouldn't be. This promotes trust internally between staff and management and fosters good relationships. In turn, good customer service will be had. I've seen this done both ways at one of my jobs and I can tell you what a difference it makes in terms of how well the store runs.
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One of my favorite quotes is by Wayne Gretzky
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"If it ain't broke, don't fix it!" --Many IT Professionals
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Don't trash your employer online.
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Programmers are a new type of organism that turns pizza and coffee into software.
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@dafyre said:
"If it ain't broke, don't fix it!" --Many IT Professionals
"If it's broke but appears to still be working, don't fix it!" -- Many IT Managers
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@scottalanmiller said:
@dafyre said:
"If it ain't broke, don't fix it!" --Many IT Professionals
"If it's broke but appears to still be working, don't fix it!" -- Many IT Managers
Yeah, I could go for that one too, lol.
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I really need to be better at this one:
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Your Google Fu must be strong, your wits sharp and your bucket of slap at the ready
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If you are going to serve humble pie to someone, be careful, you may just find it defecated into your coffee one day.
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"Paint your paradise as detailed as you want, never mind how, never think about the how"
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If you don't like where you are move you are not a tree
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"Everything in this world is either blue or not blue." - My crazy, yet wise middle school Latin teacher.
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No related but "On the Internet, Nobody Knows You’re a Dog"
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"It's better to be thought a fool, than to open your mouth and prove everyone right."
