Best call of the day....
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@IRJ haha myself as well (for the most part) but a handy comparison
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The user just sumbitted a help desk ticket on the issue. I guess we are going to put the link back up on the intranet site...lol
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@MattSpeller said:
@IRJ said:
If its not a easy to access app with a pretty icon, people have no clue how to access it.
While I know how this all started, and it's a good laugh, I have to say that ultimately they shouldn't need to know more than to click a button*. How many of you can say you fully grok what the traction control button in your car does? I see a bright future for IT but it's not a more complicated one for users, quite the opposite.
*this is a ways off.
Knowing how traction control works is the difference between living and dying in many cases. If people don't understand how traction control works and behaves they certain should not be allowed to drive. They are a risk to themselves and, more importantly, others. That's a really fundamental component to basic, safe driving. Without it, they are just reckless.
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@IRJ said:
@MattSpeller I understand your analogy, but I think everyone should know how their $10-40k investment works. Using the wrong features at the wrong times can destroy your vehicle.
Or kill people.
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Or they could have a refresher course in basic driving. Our college offers driving classes, same classes the entire state uses for our police force. Or do what i did, get a CDL license. But I actually did both. Learned a lot from both experiences.
Its all about furthering yourself, and keeping up with the world.
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@MattSpeller said:
I have similar thoughts, but I'm 110% happy to facilitate the learning, anywhere from how to use a mouse and keyboard on up. In fact, I'll respect a user way more if they ask the question, no matter how stupid/trivial it is to me! What I will not tolerate (and frankly boils my blood) is wilful ignorance.
I say this too, but I must admit I have bad days when questions just drive me insane... but I really do love when people ask questions because it might mean they'll learn something making theirs and my job easier in the future.
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@Hubtech said:
@thanksajdotcom said:
Along the lines of @scottalanmiller's comment, I don't think it's unreasonable to expect a certain level of computer literacy in today's day and age. People often simply refuse to learn. It's not that most are incapable, although I've met a few that are. It's that they refuse to adapt and learn. That's just foolishness on their part that shouldn't be tolerated by any serious company.
so let's say there is a respected neurosurgeon, doesn't like technology. by this "logic" a hospital shouldn't tolerate his inability to google?
Frankly yes. So much of the new information available to that neurosurgeon will come via the web I would fully expect them to understand how to use it, at least to the basics like 'googling'
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@scottalanmiller said:
@MattSpeller said:
@IRJ said:
If its not a easy to access app with a pretty icon, people have no clue how to access it.
While I know how this all started, and it's a good laugh, I have to say that ultimately they shouldn't need to know more than to click a button*. How many of you can say you fully grok what the traction control button in your car does? I see a bright future for IT but it's not a more complicated one for users, quite the opposite.
*this is a ways off.
Knowing how traction control works is the difference between living and dying in many cases. If people don't understand how traction control works and behaves they certain should not be allowed to drive. They are a risk to themselves and, more importantly, others. That's a really fundamental component to basic, safe driving. Without it, they are just reckless.
Really? If the button is in an off state by default (I think it's actually on by default these days) I would never expect a soccer mom to touch it, let alone understand what it does. Who's responsibility is it to teach and ensure understanding of that feature?
That's the problem we have in general these days. So much new information available yet unless you have a personal desire to learn it you probably don't. Doesn't matter how helpful/useful/live saving it might be, you don't know about or care about it, you definitely won't learn about it.
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@Dashrender said:
Really? If the button is in an off state by default (I think it's actually on by default these days) I would never expect a soccer mom to touch it, let alone understand what it does. Who's responsibility is it to teach and ensure understanding of that feature?
The law says that it is the driver's responsibility to know how to operate the vehicle. If she doesn't know how it works, legally she is responsible for making the effort to find out. Who else's would it be? She chooses to buy a car she doesn't understand, no one forces her.
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@Dashrender said:
That's the problem we have in general these days. So much new information available yet unless you have a personal desire to learn it you probably don't. Doesn't matter how helpful/useful/live saving it might be, you don't know about or care about it, you definitely won't learn about it.
This conversation has been going on since the beginning of time. At some point smart cave men were saying the same things about the dumb cave men who had no interest in learning how to make fire and only wanted to heat things up on the fires built by others. It is human nature that a small percentage of the population does everything and makes it possible for the rest to survive when, on their own, they would not.
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But understanding how traction control isn't a requirement under the law, if it was, the law would have to test you on it before you could drive that car.
They expect you to be able to read street signs, etc so they test you on that stuff... they don't expect you to know any more features of your car than the brake pedal, steering wheel, gear shifter and ignition. Oh yeah, and your seat belt. All things covered by the driving test.
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@Dashrender said:
But understanding how traction control isn't a requirement under the law, if it was, the law would have to test you on it before you could drive that car.
Not true. If you have an "accident" because you didn't know how the car works you are liable for having driven irresponsibly. Nothing about it being the law implies that you will be tested on it. That's completely disconnected logic. Nothing else in life is like that. The law applies whether you are told, trained or tested or not. Cars are not all the same, many do not have traction control. They certainly don't test you on every possible option you might buy or enable. That is totally your responsibility as they state when you get your license, which they don't have to tell you because the law is your responsibility to know regardless.
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@Dashrender said:
They expect you to be able to read street signs, etc so they test you on that stuff... they don't expect you to know any more features of your car than the brake pedal, steering wheel, gear shifter and ignition. Oh yeah, and your seat belt. All things covered by the driving test.
They do expect you to know those things.... and more. You know it is the law that you wear a seatbelt and you know they don't test on it. So obviously they require you to understand how to use them and yet don't test on that usage.
You've made an assumption that because there is a test on one subset of knowledge that you are not expected to know anything else. There is nothing that suggests that and it would be a crazy situation that everything you had to know had ot be tested. There are tons of things that you are not tested on that you still are expected to know about street signs alone!
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downvote
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I think this has derailed in a pretty hilarious manner. 10/10 would car analogy again! (sorry IRJ)
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@MattSpeller said:
I think this has derailed in a pretty hilarious manner. 10/10 would car analogy again! (sorry IRJ)
It what way has it derailed, until discussing derailment itself which is often the true derailment. We are still discussing how in every other situation people are expected to know the basics of safe and effective operation. Very applicable to the OP. There is nothing else to really discuss since it wasn't a question. I don't see any derailment until discussing derailment.
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@Dashrender said:
But understanding how traction control isn't a requirement under the law, if it was, the law would have to test you on it before you could drive that car.
They expect you to be able to read street signs, etc so they test you on that stuff... they don't expect you to know any more features of your car than the brake pedal, steering wheel, gear shifter and ignition. Oh yeah, and your seat belt. All things covered by the driving test.
Not knowing what something does in your $30k investment is unacceptable. You don't need to understand how it works it works mechanically, but you need to understand the concept and the pros and cons. People spend thousands of dollars in auto repairs which are completely avoidable by knowing your basic vehicle.
Soccer Mom = does not equal stupid. There is no reason she shouldn't understand her vehicle. If she refuses to do so then that is a very poor decision on her part. We aren't talking about changing a radiator or even changing oil. We are talking about basic features that you should understand either before or during the purchase of your vehicle.
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We aren't talking about mechanics, we are talking about operational awareness here. Is it ok for a pilot or a captain not to understand how to operate their plane or vessel?
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@Hubtech said:
@thanksajdotcom said:
Along the lines of @scottalanmiller's comment, I don't think it's unreasonable to expect a certain level of computer literacy in today's day and age. People often simply refuse to learn. It's not that most are incapable, although I've met a few that are. It's that they refuse to adapt and learn. That's just foolishness on their part that shouldn't be tolerated by any serious company.
so let's say there is a respected neurosurgeon, doesn't like technology. by this "logic" a hospital shouldn't tolerate his inability to google?
No, because the act of Googling implies trying to learn and figure something out. I agree with @MattSpeller in that if someone WANTS to learn and really tries, I will have all the patience in the world. It's the people who refuse to try that I cannot tolerate.
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@IRJ as advocatus diaboli - most if not all of my users know more about the software they use than I do! To tie all this back together a bit:
Imagine a company hired someone who was absolutely brilliant at doing something important to the business, but was absolutely clueless about how to use a computer. Supporting this person would come back to me, and I'd be ok with that, though I'd have some serious questions about the hiring policy. Without a doubt I'd post their hilarious tickets on here for a good laugh (and rightly so, it's 2015 damn it!). You can teach them how to use the web (or whatever else). As a bonus, at least you know that you taught them the right way to do it!
