Best call of the day....
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Replace user restart computer!
I giggled though, that's pretty cute
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We spoil our users.....
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You're not alone.. we had to put a link to our EHR on our main company website so the providers didn't have to remember the direct link to the web based EHR.
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Heck at the county the web developer put a text box with a google search button on the staff page. They wouldn't know how to search otherwise.
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This is when you know that you have been holding hands too much.
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ROFL!
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Along the lines of @scottalanmiller's comment, I don't think it's unreasonable to expect a certain level of computer literacy in today's day and age. People often simply refuse to learn. It's not that most are incapable, although I've met a few that are. It's that they refuse to adapt and learn. That's just foolishness on their part that shouldn't be tolerated by any serious company.
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At least know what a URL is and how to put it into a browser!
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@thanksajdotcom said:
Along the lines of @scottalanmiller's comment, I don't think it's unreasonable to expect a certain level of computer literacy in today's day and age. People often simply refuse to learn. It's not that most are incapable, although I've met a few that are. It's that they refuse to adapt and learn. That's just foolishness on their part that shouldn't be tolerated by any serious company.
I have similar thoughts, but I'm 110% happy to facilitate the learning, anywhere from how to use a mouse and keyboard on up. In fact, I'll respect a user way more if they ask the question, no matter how stupid/trivial it is to me! What I will not tolerate (and frankly boils my blood) is wilful ignorance.
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@thanksajdotcom said:
Along the lines of @scottalanmiller's comment, I don't think it's unreasonable to expect a certain level of computer literacy in today's day and age. People often simply refuse to learn. It's not that most are incapable, although I've met a few that are. It's that they refuse to adapt and learn. That's just foolishness on their part that shouldn't be tolerated by any serious company.
so let's say there is a respected neurosurgeon, doesn't like technology. by this "logic" a hospital shouldn't tolerate his inability to google?
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its called common sense people, use it
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@BMarie said:
its called common sense people, use it
It's not common enough for people to know how to use it.
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I think smartphones and tablets are killing computer literacy.
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If its not a easy to access app with a pretty icon, people have no clue how to access it.
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@IRJ said:
If its not a easy to access app with a pretty icon, people have no clue how to access it.
While I know how this all started, and it's a good laugh, I have to say that ultimately they shouldn't need to know more than to click a button*. How many of you can say you fully grok what the traction control button in your car does? I see a bright future for IT but it's not a more complicated one for users, quite the opposite.
*this is a ways off.
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@MattSpeller said:
@IRJ said:
If its not a easy to access app with a pretty icon, people have no clue how to access it.
While I know how this all started, and it's a good laugh, I have to say that ultimately they shouldn't need to know more than to click a button*. How many of you can say you fully grok what the traction control button in your car does? I see a bright future for IT but it's not a more complicated one for users, quite the opposite.
*this is a ways off.
I know what everything on my vehicle does and how it works, but that is just me.
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@MattSpeller I understand your analogy, but I think everyone should know how their $10-40k investment works. Using the wrong features at the wrong times can destroy your vehicle.
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@IRJ haha myself as well (for the most part) but a handy comparison
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The user just sumbitted a help desk ticket on the issue. I guess we are going to put the link back up on the intranet site...lol
