Best call of the day....
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Along the lines of @scottalanmiller's comment, I don't think it's unreasonable to expect a certain level of computer literacy in today's day and age. People often simply refuse to learn. It's not that most are incapable, although I've met a few that are. It's that they refuse to adapt and learn. That's just foolishness on their part that shouldn't be tolerated by any serious company.
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At least know what a URL is and how to put it into a browser!
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@thanksajdotcom said:
Along the lines of @scottalanmiller's comment, I don't think it's unreasonable to expect a certain level of computer literacy in today's day and age. People often simply refuse to learn. It's not that most are incapable, although I've met a few that are. It's that they refuse to adapt and learn. That's just foolishness on their part that shouldn't be tolerated by any serious company.
I have similar thoughts, but I'm 110% happy to facilitate the learning, anywhere from how to use a mouse and keyboard on up. In fact, I'll respect a user way more if they ask the question, no matter how stupid/trivial it is to me! What I will not tolerate (and frankly boils my blood) is wilful ignorance.
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@thanksajdotcom said:
Along the lines of @scottalanmiller's comment, I don't think it's unreasonable to expect a certain level of computer literacy in today's day and age. People often simply refuse to learn. It's not that most are incapable, although I've met a few that are. It's that they refuse to adapt and learn. That's just foolishness on their part that shouldn't be tolerated by any serious company.
so let's say there is a respected neurosurgeon, doesn't like technology. by this "logic" a hospital shouldn't tolerate his inability to google?
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its called common sense people, use it
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@BMarie said:
its called common sense people, use it
It's not common enough for people to know how to use it.
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I think smartphones and tablets are killing computer literacy.
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If its not a easy to access app with a pretty icon, people have no clue how to access it.
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@IRJ said:
If its not a easy to access app with a pretty icon, people have no clue how to access it.
While I know how this all started, and it's a good laugh, I have to say that ultimately they shouldn't need to know more than to click a button*. How many of you can say you fully grok what the traction control button in your car does? I see a bright future for IT but it's not a more complicated one for users, quite the opposite.
*this is a ways off.
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@MattSpeller said:
@IRJ said:
If its not a easy to access app with a pretty icon, people have no clue how to access it.
While I know how this all started, and it's a good laugh, I have to say that ultimately they shouldn't need to know more than to click a button*. How many of you can say you fully grok what the traction control button in your car does? I see a bright future for IT but it's not a more complicated one for users, quite the opposite.
*this is a ways off.
I know what everything on my vehicle does and how it works, but that is just me.
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@MattSpeller I understand your analogy, but I think everyone should know how their $10-40k investment works. Using the wrong features at the wrong times can destroy your vehicle.
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@IRJ haha myself as well (for the most part) but a handy comparison
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The user just sumbitted a help desk ticket on the issue. I guess we are going to put the link back up on the intranet site...lol
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@MattSpeller said:
@IRJ said:
If its not a easy to access app with a pretty icon, people have no clue how to access it.
While I know how this all started, and it's a good laugh, I have to say that ultimately they shouldn't need to know more than to click a button*. How many of you can say you fully grok what the traction control button in your car does? I see a bright future for IT but it's not a more complicated one for users, quite the opposite.
*this is a ways off.
Knowing how traction control works is the difference between living and dying in many cases. If people don't understand how traction control works and behaves they certain should not be allowed to drive. They are a risk to themselves and, more importantly, others. That's a really fundamental component to basic, safe driving. Without it, they are just reckless.
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@IRJ said:
@MattSpeller I understand your analogy, but I think everyone should know how their $10-40k investment works. Using the wrong features at the wrong times can destroy your vehicle.
Or kill people.
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Or they could have a refresher course in basic driving. Our college offers driving classes, same classes the entire state uses for our police force. Or do what i did, get a CDL license. But I actually did both. Learned a lot from both experiences.
Its all about furthering yourself, and keeping up with the world.
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@MattSpeller said:
I have similar thoughts, but I'm 110% happy to facilitate the learning, anywhere from how to use a mouse and keyboard on up. In fact, I'll respect a user way more if they ask the question, no matter how stupid/trivial it is to me! What I will not tolerate (and frankly boils my blood) is wilful ignorance.
I say this too, but I must admit I have bad days when questions just drive me insane... but I really do love when people ask questions because it might mean they'll learn something making theirs and my job easier in the future.
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@Hubtech said:
@thanksajdotcom said:
Along the lines of @scottalanmiller's comment, I don't think it's unreasonable to expect a certain level of computer literacy in today's day and age. People often simply refuse to learn. It's not that most are incapable, although I've met a few that are. It's that they refuse to adapt and learn. That's just foolishness on their part that shouldn't be tolerated by any serious company.
so let's say there is a respected neurosurgeon, doesn't like technology. by this "logic" a hospital shouldn't tolerate his inability to google?
Frankly yes. So much of the new information available to that neurosurgeon will come via the web I would fully expect them to understand how to use it, at least to the basics like 'googling'
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@scottalanmiller said:
@MattSpeller said:
@IRJ said:
If its not a easy to access app with a pretty icon, people have no clue how to access it.
While I know how this all started, and it's a good laugh, I have to say that ultimately they shouldn't need to know more than to click a button*. How many of you can say you fully grok what the traction control button in your car does? I see a bright future for IT but it's not a more complicated one for users, quite the opposite.
*this is a ways off.
Knowing how traction control works is the difference between living and dying in many cases. If people don't understand how traction control works and behaves they certain should not be allowed to drive. They are a risk to themselves and, more importantly, others. That's a really fundamental component to basic, safe driving. Without it, they are just reckless.
Really? If the button is in an off state by default (I think it's actually on by default these days) I would never expect a soccer mom to touch it, let alone understand what it does. Who's responsibility is it to teach and ensure understanding of that feature?
That's the problem we have in general these days. So much new information available yet unless you have a personal desire to learn it you probably don't. Doesn't matter how helpful/useful/live saving it might be, you don't know about or care about it, you definitely won't learn about it.
