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    ManageEngine ServiceDesk Plus Hosted

    Scheduled Pinned Locked Moved IT Discussion
    manageenginezohoservice desk plushelpdesksaas
    28 Posts 8 Posters 9.6k Views
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    • scottalanmillerS
      scottalanmiller
      last edited by

      Now I see why it is crazy 🙂

      1 Reply Last reply Reply Quote 0
      • gjacobseG
        gjacobse
        last edited by

        i've got the hosted version running, and for the most part it is running find. I don't have any real complaints. Now my Users do..

        They can't sign in to view their tickets,.. mainly because they don't have a URL or user accounts to. And I don't want them to have accounts - but the ability to tie in AD is nice. It occurred to me and I don't know about it yet as I can't work on it after hours (story for a case of beer).

        Can you tie MESD+ into the O365 AD?

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        • scottalanmillerS
          scottalanmiller
          last edited by

          But it CAN do that, right? So the issue is with how you've set it up, not with the service?

          coliverC 1 Reply Last reply Reply Quote 0
          • coliverC
            coliver @scottalanmiller
            last edited by

            @scottalanmiller said:

            But it CAN do that, right? So the issue is with how you've set it up, not with the service?

            I don't know if the hosted option can. It seems to be tied heavily with the Zoho business platform. The on-site option definitely can so I may move to that in the near future.

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            • coliverC
              coliver
              last edited by

              After submitting a support request the technician was able to reset the counter to the correct number. Issue was resolve in 3 hours.

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              • scottalanmillerS
                scottalanmiller
                last edited by

                Not bad.

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                • coliverC
                  coliver
                  last edited by

                  Still seems like an option that would be available in the application itself. But for being on their free offering, I have no complaints with the service.

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                  • IRJI
                    IRJ
                    last edited by

                    Is the hosted edition still free? I cant seem to find anything about it on their website. I signed up for the free license, but the only option I see is to download it.

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @IRJ
                      last edited by

                      @IRJ said:

                      Is the hosted edition still free? I cant seem to find anything about it on their website. I signed up for the free license, but the only option I see is to download it.

                      I believe so. Did you go to the ondemand link?

                      IRJI 1 Reply Last reply Reply Quote 0
                      • IRJI
                        IRJ @scottalanmiller
                        last edited by

                        @scottalanmiller said:

                        @IRJ said:

                        Is the hosted edition still free? I cant seem to find anything about it on their website. I signed up for the free license, but the only option I see is to download it.

                        I believe so. Did you go to the ondemand link?

                        duh. I am just surprised that I could not find any references to it from their regular service desk product.

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                        • ?
                          A Former User
                          last edited by

                          http://ondemand.manageengine.com/service-desk/signup.html?banner

                          1 Reply Last reply Reply Quote 2
                          • ?
                            A Former User
                            last edited by

                            Their website is horrendous IMO

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                            • scottalanmillerS
                              scottalanmiller
                              last edited by

                              Interfaces are not their strong point in their products.

                              1 Reply Last reply Reply Quote 0
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