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    ManageEngine ServiceDesk Plus Hosted

    Scheduled Pinned Locked Moved IT Discussion
    manageenginezohoservice desk plushelpdesksaas
    28 Posts 8 Posters 9.5k Views
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    • scottalanmillerS
      scottalanmiller
      last edited by

      But it CAN do that, right? So the issue is with how you've set it up, not with the service?

      coliverC 1 Reply Last reply Reply Quote 0
      • coliverC
        coliver @scottalanmiller
        last edited by

        @scottalanmiller said:

        But it CAN do that, right? So the issue is with how you've set it up, not with the service?

        I don't know if the hosted option can. It seems to be tied heavily with the Zoho business platform. The on-site option definitely can so I may move to that in the near future.

        1 Reply Last reply Reply Quote 0
        • coliverC
          coliver
          last edited by

          After submitting a support request the technician was able to reset the counter to the correct number. Issue was resolve in 3 hours.

          1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller
            last edited by

            Not bad.

            1 Reply Last reply Reply Quote 0
            • coliverC
              coliver
              last edited by

              Still seems like an option that would be available in the application itself. But for being on their free offering, I have no complaints with the service.

              1 Reply Last reply Reply Quote 0
              • IRJI
                IRJ
                last edited by

                Is the hosted edition still free? I cant seem to find anything about it on their website. I signed up for the free license, but the only option I see is to download it.

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @IRJ
                  last edited by

                  @IRJ said:

                  Is the hosted edition still free? I cant seem to find anything about it on their website. I signed up for the free license, but the only option I see is to download it.

                  I believe so. Did you go to the ondemand link?

                  IRJI 1 Reply Last reply Reply Quote 0
                  • IRJI
                    IRJ @scottalanmiller
                    last edited by

                    @scottalanmiller said:

                    @IRJ said:

                    Is the hosted edition still free? I cant seem to find anything about it on their website. I signed up for the free license, but the only option I see is to download it.

                    I believe so. Did you go to the ondemand link?

                    duh. I am just surprised that I could not find any references to it from their regular service desk product.

                    1 Reply Last reply Reply Quote 0
                    • ?
                      A Former User
                      last edited by

                      http://ondemand.manageengine.com/service-desk/signup.html?banner

                      1 Reply Last reply Reply Quote 2
                      • ?
                        A Former User
                        last edited by

                        Their website is horrendous IMO

                        1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller
                          last edited by

                          Interfaces are not their strong point in their products.

                          1 Reply Last reply Reply Quote 0
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