Anyone ever return a server to Dell?
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So long story short, I purchased a server from Dell about a month ago and of course the order was delayed multiple times. I finally ended up ordering a server from xByte. The xByte server shipped within 24 hours and I had requested a cancellation from Dell. I go to check my email today and go figure Dell just shipped my server. Bottom line, I need to return one of them when I receive them. Has anyone had to return a server to Dell or xByte and were there any fees associated with the return? Honestly I'd rather give the money to xByte as they pushed the order out immediately and they just handle orders and support so much better than Dell does.
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@syko24 I stopped doing business w/Dell circa 2004/5. I spec'd out a box for a client and had the order held because the client wanted to pay direct rather than thru me. When they did, the sales rep tried up selling them on different hardware and RHEL (went so far as to tell them Debian was NOT Linux). Also went so far as to bad mouth me to the point client confronted me about it before pulling the trigger. Fortunately I had a pretty good relationship w/this client and I prevailed. Hate to have thought what might have ensued otherwise. Lots of big operators swear by them but, since you asked, there's my Dell horror story. New here w/zero rep but I'd keep the xByte.
Caveat emptor. Good luck.
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@gotwf said in Anyone ever return a server to Dell?:
@syko24 I stopped doing business w/Dell circa 2004/5. I spec'd out a box for a client and had the order held because the client wanted to pay direct rather than thru me. When they did, the sales rep tried up selling them on different hardware and RHEL (went so far as to tell them Debian was NOT Linux). Also went so far as to bad mouth me to the point client confronted me about it before pulling the trigger. Fortunately I had a pretty good relationship w/this client and I prevailed. Hate to have thought what might have ensued otherwise. Lots of big operators swear by them but, since you asked, there's my Dell horror story. New here w/zero rep but I'd keep the xByte.
Caveat emptor. Good luck.
@gotwf - Agreed, I would prefer to keep xByte as they are just a much better run operation. However, if Dell is going to pull some crap and try to charge a 15% restocking fee then I may need to consider keeping it and sending back the xByte server. I have emails out to both companies trying to see what my options are.
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Is refusing the delivery an option? If you've got the cancellation request in writing then I'd simply refuse to pay any sort of restocking fee.
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@notverypunny - I am not sure yet. Dell never seems to use FedEx or UPS when shipping servers. They are using Mach1 Global which is a first for me.
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@syko24 said in Anyone ever return a server to Dell?:
@notverypunny - I am not sure yet. Dell never seems to use FedEx or UPS when shipping servers. They are using Mach1 Global which is a first for me.
They usually use freight for shipping. And you can't refuse it. If you have an account manager they can help you I'm sure.
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Good luck!
I had an IBM server, back when they were still IBM - We wanted to return it because it was DOA - they refused - the only options they offered was continuing to send tech after tech to replace parts... it was ridiculous! -
If you requested a cancellation from Dell, and have proof, you can file a dispute with your credit/debit card company. They'll make you jump thru various hoops and various delays while Dell is provided the opportunity to refute your dispute but in the end right usually wins. Provided you can back it up. So I hope you saved a copy of that cancellation request. Also any detailed specifics you can document about the multiple delays. Submit all that when you file your dispute. Oh, and don't let lamer operators on the other end dissuade you - they're just being lazy. Stay assertive. Not passive. Not aggressive. You know the drill.
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I assume that you reached back out to Dell regarding the order cancellation. What did they have to say?
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@gotwf said in Anyone ever return a server to Dell?:
If you requested a cancellation from Dell, and have proof, you can file a dispute with your credit/debit card company. They'll make you jump thru various hoops and various delays while Dell is provided the opportunity to refute your dispute but in the end right usually wins. Provided you can back it up. So I hope you saved a copy of that cancellation request. Also any detailed specifics you can document about the multiple delays. Submit all that when you file your dispute. Oh, and don't let lamer operators on the other end dissuade you - they're just being lazy. Stay assertive. Not passive. Not aggressive. You know the drill.
Do any businesses actually pay with Credit/Debit Card though? Most would be paying with a Purchase Order I would think.
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Don't accept the shipment and let it get back to Dell. That is the only way.
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@syko24 said in Anyone ever return a server to Dell?:
@notverypunny - I am not sure yet. Dell never seems to use FedEx or UPS when shipping servers. They are using Mach1 Global which is a first for me.
They always use Fedex or UPS for us...
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@dbeato said in Anyone ever return a server to Dell?:
Don't accept the shipment and let it get back to Dell. That is the only way.
My rep finally got back to me and told me to do the same thing. I just wish there was a way to stop the shipment before it reaches my door. I tried to put a call in to Mach1 but couldn't get through to anyone.
