Best solution to present information to end users
-
@scottalanmiller said:
SharePoint? Alfresco? LifeRay?
Sharepoint looks worse than wikis do! it's not really a webpage, to me it's more of a web'fied windows explorer (at least that is what I saw when Alex was showing it to me).
I've never heard of the other two.
-
Or wordpress
-
Remember the rule of marketing - someone has to see something three times before they'll notice and take action. It's best if those three touch points are in different media. So you'll need to email people, then show them how to get to the wiki, then also do desk drops with the URL to the wiki.
Also this video has some good pointers: https://www.youtube.com/watch?v=osUwukXSd0k
-
Thanks Nic.
Though I do have to agree with my boss, the Wiki isn't pretty or sexy or in general appealing. So even showing it to them, while they might be able to be forced into it, I just don't see them advocating for it.
Plus since the search feature doesn't work as well as I'd like - I need to move on.
-
Did you look into any of the tools that I had listed?
-
I'm working on a different fax issue (beside posting on here) this morning. I hope to dive into them a bit this afternoon.
-
As it was said you can do WordPress and it can also be used for the company site (or a separate site.) Only workers with accounts would be able to see the workers area information.
You can also add a nice event calendar that is simple enough for your workers.
We could add an advanced search as well.
The weekly newsletter could be set up to be sent by MailChimp (email provider) and would come from posts on the website that would only be seen by the logged in workers. "fun yet informative" part can come from leaving comments on in the posts so that the workers can provide input if management wants to have feedback. (I know there no plan at the moment for users to interact, but it could be turned off or on at anytime.
-
As much as I hate these type sites as a user. Have you ever seen thoughs sites where before you can even send an email/ticket it takes you through a self-service portal? Maybe implement something like that. They use the topic/title the user enters (usually it will say describe your problem in a few words) Wonder if this would be beneficial to you? I find them highly annoying though.
-
@thecreativeone91 said:
As much as I hate these type sites as a user. Have you ever seen thoughs sites where before you can even send an email/ticket it takes you through a self-service portal? Maybe implement something like that. They use the topic/title the user enters (usually it will say describe your problem in a few words) Wonder if this would be beneficial to you? I find them highly annoying though.
I don't follow?
-
Something like this https://support.freshdesk.com/support/articles/156518-helping-users-to-your
-
Sharepoint really seems like an obvious choice. You have Windows servers already, presumably?
-
@Reid-Cooper said:
Sharepoint really seems like an obvious choice. You have Windows servers already, presumably?
Did you see the part where I said Sharepoint looks like crap? It's fine for a document repository, but it's not a webpage that encourages casual browsing. At least the ones I've seen.
-
You can theme Sharepoint however you like. Totally customizable.
-
@scottalanmiller said:
You can theme Sharepoint however you like. Totally customizable.
I would love to see examples.
-
@Dashrender Google Images would be your friend here.
-
-
Have you made any progress on finding a solution that you want to present?
-
No, I haven't had or made the time. Lately, dealing with the day to day issues have keep me from much research.
That said, I like the link that Scott provided about Sharepoint.. so I might take another look. I'd love to get away from traditional fileshares with files that get abandoned and never cleaned up.
-
@Dashrender said:
files that get abandoned and never cleaned up.
You think Sharepoint will fix that?
-
Sharepoint can automate that if you make a job for it.
