Defining "Emergency" For MSP Customers
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This is what we currently do for hourly phone system jobs.
Basically as long as you schedule it, you get the normal rate. Time of day doesn't matter.
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@JaredBusch said in Defining "Emergency" For MSP Customers:
This is what we currently do for hourly phone system jobs.
Basically as long as you schedule it, you get the normal rate. Time of day doesn't matter.
Do you charge differently for on site vs. remote support?
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@CCWTech said in Defining "Emergency" For MSP Customers:
@JaredBusch said in Defining "Emergency" For MSP Customers:
This is what we currently do for hourly phone system jobs.
Basically as long as you schedule it, you get the normal rate. Time of day doesn't matter.
Do you charge differently for on site vs. remote support?
No, but as I’ve said many times. We are not really an MSP. Strictly consulting.
