Solved Started as Win 7 Issue.. Now Job Searching?
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Neither new server software nor hardware is needed, or even suggested. That new server hardware would be required is even more crazy as that falls under "how would that even be possible." That new software or licenses are needed is at least physically possible, so them making that up was at least a plausible lie, but the new server hardware isn't at all.
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So now the real problem.... do you tell the customer the truth? Or charge them for time and effort to not fix the problem just to run up fake support bills. That would be why they are being told those lies... sales people trying to make extra money selling things that aren't needed or overbilling for unneeded support hours.
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When talking in terms like Windows 7 and Windows 10, it sounds reasonable to say "we will stay with Windows 7." But let's remove the marketing words and state it generically and it makes it sound more clear:
Customer has an old, non-updated operating install that has recurring stability problems likely tied to not being updated as support only exists for updated systems.
Options.... do a new install of an old, out of support version. Or install a new, up to date, supported version. All options are free. One is unlikely to fix any issue. The other likely to fix the current issue and fix the out of support issue.
When stated that way, any suggestion of doing Windows 7 sounds completely crazy.
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
we're pushing all of customers to upgrade to windows 10 anyway, But that doesn't fix the fact that I cant do anything to fix the issue now - SO my site is basically down during their busiest time of the day.
But only because they are choosing to be down rather than allowing you to fix, correct? Is there anything holding back the Windows 10 fix other than them simply refusing to do so?
price.
So it's s cheaper to be closed down several days a year than to buy a Win10 license? Sounds like a busy place LOL!
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@Obsolesce said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
we're pushing all of customers to upgrade to windows 10 anyway, But that doesn't fix the fact that I cant do anything to fix the issue now - SO my site is basically down during their busiest time of the day.
But only because they are choosing to be down rather than allowing you to fix, correct? Is there anything holding back the Windows 10 fix other than them simply refusing to do so?
price.
So it's s cheaper to be closed down several days a year than to buy a Win10 license? Sounds like a busy place LOL!
price because we're told to forward these calls to sales people.
they sell new server (as hardware) -
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
"to upgrade from windows 7 to windows 10 the customer will have to buy a new Server ( hardware) or they would have to purchase a windows 10 license. "
Right, but that's ALL lies. Windows 10 is free for owners of Windows 7, and has absolutely nothing to do with the server. This is a free upgrade for all owners of Windows 7, 8, and 8.1. Someone is trying to totally screw the customer.
OH yeah, forgot about that it's still free. Haven't seen win7 for a long time now lol.
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@Obsolesce said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
we're pushing all of customers to upgrade to windows 10 anyway, But that doesn't fix the fact that I cant do anything to fix the issue now - SO my site is basically down during their busiest time of the day.
But only because they are choosing to be down rather than allowing you to fix, correct? Is there anything holding back the Windows 10 fix other than them simply refusing to do so?
price.
So it's s cheaper to be closed down several days a year than to buy a Win10 license? Sounds like a busy place LOL!
price because we're told to forward these calls to sales people.
they sell new server (as hardware)So to make this clear...
ALL of the options and cost here are "your sales peoples' decisions" and not technical, honest, or real. The problem with this is... nothing we do or say here matters. This is about how much damage your sales person can do to the client and nothing else. There is no "IT decision" involved. So while we can point out how evil and unprofessional and unethical this is (and actually illegal, selling something based on a lie is an actual crime) there is nothing we can do about it and likely nothing you can do (or should) about it. The client is a buffoon to use a company that is so blatantly crooks, and the company obviously doesn't have any ethics. They are made for each other, who cares.
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@Obsolesce said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
"to upgrade from windows 7 to windows 10 the customer will have to buy a new Server ( hardware) or they would have to purchase a windows 10 license. "
Right, but that's ALL lies. Windows 10 is free for owners of Windows 7, and has absolutely nothing to do with the server. This is a free upgrade for all owners of Windows 7, 8, and 8.1. Someone is trying to totally screw the customer.
OH yeah, forgot about that it's still free. Haven't seen win7 for a long time now lol.
IKR? We do Windows 7 upgrades pretty often now that people are panicking.
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@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@Obsolesce said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
we're pushing all of customers to upgrade to windows 10 anyway, But that doesn't fix the fact that I cant do anything to fix the issue now - SO my site is basically down during their busiest time of the day.
But only because they are choosing to be down rather than allowing you to fix, correct? Is there anything holding back the Windows 10 fix other than them simply refusing to do so?
price.
So it's s cheaper to be closed down several days a year than to buy a Win10 license? Sounds like a busy place LOL!
price because we're told to forward these calls to sales people.
they sell new server (as hardware)So to make this clear...
ALL of the options and cost here are "your sales peoples' decisions" and not technical, honest, or real. The problem with this is... nothing we do or say here matters. This is about how much damage your sales person can do to the client and nothing else. There is no "IT decision" involved. So while we can point out how evil and unprofessional and unethical this is (and actually illegal, selling something based on a lie is an actual crime) there is nothing we can do about it and likely nothing you can do (or should) about it. The client is a buffoon to use a company that is so blatantly crooks, and the company obviously doesn't have any ethics. They are made for each other, who cares.
If it requires an upgrade to the site it goes through sales at our discretion, yes.
Obviously Asking for help was the stupidest thing I could have done.
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Check that you have Client for Microsoft Network enabled under networking properties for the LAN adapter. Same place where you find tcp/ip enabled, QoS etc.
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@Pete-S said in Windows 7 File and Printer Sharing wont turn on:
Check that you have Client for Microsoft Network enabled under networking properties for the LAN adapter.
Thanks @Pete-S I already checked and it is installed and enabled. Still the problem persists.
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
Obviously Asking for help was the stupidest thing I could have done.
He did help, here:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
We've had this issue before as well - But we just re-imaged the PC.
Time to image to Windows 10. Windows 7 is years out of support and extended support has just a few months left.
ok - but that's not an option - so how do I fix it?
... It could be any number of things from a bug to an application behaving badly to a GPO to a tool that is setting that on a periodic basis. So many possibilities.
Have you checked all of these things?
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@Pete-S said in Windows 7 File and Printer Sharing wont turn on:
Check that you have Client for Microsoft Network enabled under networking properties for the LAN adapter.
Thanks @Pete-S I already checked and it is installed and enabled. Still the problem persists.
That was actually for the computer connecting to the share (client), not the one serving the share (server).
But you want to share out a folder on the machine you are having problems with, correct?
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@Pete-S said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@Pete-S said in Windows 7 File and Printer Sharing wont turn on:
Check that you have Client for Microsoft Network enabled under networking properties for the LAN adapter.
Thanks @Pete-S I already checked and it is installed and enabled. Still the problem persists.
That was actually for the computer connecting to the share (client), not the one serving the share (server).
But you want to share out a folder on the machine you are having problems with, correct?
well, upon working on it, I have 2 that are having the same issue.
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Try that but in reverse.
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
If it requires an upgrade to the site it goes through sales at our discretion, yes.
It doesn't require an upgrade to the site, it requires a normal desktop patching and maintenance process. There is no change to a license, machine, design, server, hardware, software, etc. Going from Windows 7 to Windows 10 is a normal, required part of the regular patching process.
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@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
Obviously Asking for help was the stupidest thing I could have done.
The issue is you asked for technical help for a business problem. It's great that you are hoping to find a work around to technical limitations imposed by a business process. But it looks like the issues are solely political, not technical. It is what it is.
But it is REALLY important that you did, because you learned a lot more about Windows 7, Windows 10, Windows licensing, how client and server versioning works, and a lot about how your management is operating.
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@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
If it requires an upgrade to the site it goes through sales at our discretion, yes.
It doesn't require an upgrade to the site, it requires a normal desktop patching and maintenance process. There is no change to a license, machine, design, server, hardware, software, etc. Going from Windows 7 to Windows 10 is a normal, required part of the regular patching process.
So going from and Old OS to a new OS is not an upgrade it's called a patch
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@Obsolesce said in Windows 7 File and Printer Sharing wont turn on:
Try that but in reverse.
Still no luck.
Thanks though. -
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
So going from and Old OS to a new OS is not an upgrade it's called a patch
It's ALL a grey area. ALL patching is an upgrade, all upgrades are patches.
Patching in the Linux world is a command called upgrade. And OS versions are just "major" patch releases.
So yes, absolutely, going from an older OS version to a new is a patch.
