MSP Helpdesk Options



  • @scottalanmiller said in MSP Helpdesk Options:

    @dbeato said in MSP Helpdesk Options:

    @scottalanmiller said in MSP Helpdesk Options:

    @dbeato said in MSP Helpdesk Options:

    @scottalanmiller said in MSP Helpdesk Options:

    @JaredBusch said in MSP Helpdesk Options:

    @scottalanmiller said in MSP Helpdesk Options:

    @JaredBusch said in MSP Helpdesk Options:

    The product development was dropped, but it was never disabled to be used. Now it likely will.

    They claimed that they disabled the "remote kill" ability so that their infrastructure was no longer in use. Is the assumption that they broke their terms of service and secretly kept it tied and they can (and will) remote kill people's systems?

    I never saw that. So I assumed it was still all tied to the community accounts and such.

    they had a massive outage a couple years ago and everyone found out that they had been tying it together (and had no redundancy) so when their ISP failed, every on prem SW failed with it. Then they promised that it was separated and no longer depended no their no-redundancy, no-failover back end. And I'd heard from people who tested that it seemed to actually be done. So my understanding was that they really did it, but they are always pretty suspect, for obvious reasons, they've violated their terms so often that there is a good chance they would have turned it back on later. But they were so exposed when it happened that it seems kind of unlikely that they would risk that happening again.

    It is still tied to it at least on the initial setup, same for network monitor. You can set it up offline after that but it does need checkins for the plugins such as warranty check, cloud detection, alien vault alerts, software updates by Zoho and many more.

    Additional stuff i"m not surprised, but I think that the product itself is offline, at least after install?

    Only after install and still dependent of gekko.spiceworks.com

    What does Gekko do and what happens when it goes away?

    Scripts and such
    https://community.spiceworks.com/topic/2142631-spiceworks-hangs



  • Just found out that RepairShopr is $99 for 10 users and $200 extra for the 1 more user.

    Time for a new CRM Soon.

    @robert



  • @CCWTech said in MSP Helpdesk Options:

    Just found out that RepairShopr is $99 for 10 users and $200 extra for the 1 more user.

    Time for a new CRM Soon.

    @robert

    I bet you get a block of users for that? If not, wow.



  • @scottalanmiller said in MSP Helpdesk Options:

    @CCWTech said in MSP Helpdesk Options:

    Just found out that RepairShopr is $99 for 10 users and $200 extra for the 1 more user.

    Time for a new CRM Soon.

    @robert

    I bet you get a block of users for that? If not, wow.

    It would have to be a block of 20 to make any sense.



  • @CCWTech said in MSP Helpdesk Options:

    @scottalanmiller said in MSP Helpdesk Options:

    @CCWTech said in MSP Helpdesk Options:

    Just found out that RepairShopr is $99 for 10 users and $200 extra for the 1 more user.

    Time for a new CRM Soon.

    @robert

    I bet you get a block of users for that? If not, wow.

    It would have to be a block of 20 to make any sense.

    that's what I had been figuring that it was, like 30+ users.

    But looking at their site, they only go to 10 users and have no "contact us for pricing for more" or any larger category. I think that you've just topped out their platform and they don't want you to keep going down that path so the pricing is a punishment for trying to get too big with that product.


  • Banned

    I'm sure this has been discussed din the past, but what about https://suitecrm.com/ if cost is an issue?



  • @DustinB3403 said in MSP Helpdesk Options:

    I'm sure this has been discussed din the past, but what about https://suitecrm.com/ if cost is an issue?

    That's a CRM. Of course, CRM and Helpdesk systems have overlaps, but if free helpdesks don't really stack up, the chances that a free CRM is going to is pretty low. We've used vTiger, SugarCRM, and SuiteCRM in the past and while all are mediocre as CRMs, I can't imagine trying to use them as helpdesk systems.



  • This is the exact verbiage. It will increase the MONTLY bill by $200.00 so I don't think I am reading it wrong. Now hopefully they made a typo!!

    Capture.JPG

    Nothing yet from @robert yet but it is a weekend so maybe he's not monitoring.



  • @CCWTech what it doesn't tell you is if the 12th user will cost zero, $200, $2000... no idea.



  • @scottalanmiller said in MSP Helpdesk Options:

    @CCWTech what it doesn't tell you is if the 12th user will cost zero, $200, $2000... no idea.

    Some good news. I just had a user on the RepairShopr FB page tell me he has 16 users and it's actually $20.00 per user per month not $200.00.

    I can't be the only person who has noticed this. Very odd for them to have a typo like this.



  • @CCWTech said in MSP Helpdesk Options:

    @scottalanmiller said in MSP Helpdesk Options:

    @CCWTech what it doesn't tell you is if the 12th user will cost zero, $200, $2000... no idea.

    Some good news. I just had a user on the RepairShopr FB page tell me he has 16 users and it's actually $20.00 per user per month not $200.00.

    I can't be the only person who has noticed this. Very odd for them to have a typo like this.

    Must be REALLY rare for people to attempt it.



  • @scottalanmiller said in MSP Helpdesk Options:

    @CCWTech said in MSP Helpdesk Options:

    @scottalanmiller said in MSP Helpdesk Options:

    @CCWTech what it doesn't tell you is if the 12th user will cost zero, $200, $2000... no idea.

    Some good news. I just had a user on the RepairShopr FB page tell me he has 16 users and it's actually $20.00 per user per month not $200.00.

    I can't be the only person who has noticed this. Very odd for them to have a typo like this.

    Must be REALLY rare for people to attempt it.

    Maybe they find a better solution. The thing about RepairShopr is that no one who uses it on a daily basis would ever design it the way it is. They clearly don't understand the concept of "above the fold" you have to scroll down to see what you use the most.

    When you take checks, it stops at a signature line. So much wasted scrolling, mouse clicks, etc. If you are a busy shop, all of that adds up VERY quickly.

    Looking forward to your thoughts on ZOHO.



  • @CCWTech said in MSP Helpdesk Options:

    @scottalanmiller said in MSP Helpdesk Options:

    @CCWTech what it doesn't tell you is if the 12th user will cost zero, $200, $2000... no idea.

    Some good news. I just had a user on the RepairShopr FB page tell me he has 16 users and it's actually $20.00 per user per month not $200.00.

    I can't be the only person who has noticed this. Very odd for them to have a typo like this.

    Maybe they try to get away with it? I mean it's an absurd typo IMO



  • From RepairShopr:

    "Thank you for using RepairShopr.

    The correct amount is $110/year per additional user.

    I have documented the issue and forwarded it to the development team to look further into why the Add a Paid User page is showing $220/month.

    The Buy Credits / Add Ons "Additional Users" page does show the correct $110/month pricing for your account. You can go to that page and purchase the additional users and then add their details via the Users page."



  • @CCWTech said in MSP Helpdesk Options:

    From RepairShopr:

    "Thank you for using RepairShopr.

    The correct amount is $110/year per additional user.

    I have documented the issue and forwarded it to the development team to look further into why the Add a Paid User page is showing $220/month.

    The Buy Credits / Add Ons "Additional Users" page does show the correct $110/month pricing for your account. You can go to that page and purchase the additional users and then add their details via the Users page."

    That's a pretty big typo, lol.



  • @notverypunny said in MSP Helpdesk Options:

    @vhinzsanchez said in MSP Helpdesk Options:

    Had deployed SW on-premise in my previous employment, I do not know how it will fare out after reading the news earlier. It has been rock solid even when others had an issue logging in when a problem struck...it seemed that my installation was not affected then.

    I've tried and really liked osTicket but I am now testing GLPI. I was looking into a ticketing system with inventory and the features which tied the ticket to a person and/or hardware and keep its history (like SW). GLPI with FusionInventory seemed to be just that.

    Let me know if you need any help, I've been dealing with the inventory side of that combo for going on 3 years now. Going to be getting more into the data-center / server room management side of it with the management and financials stuff next week.

    Yup, the network scanning inventory (fusion inventory) is where I stopped at. I have installed agent on 2 computers successfully but as it seems, it was not updating. It was not due to how it was programmed, rather, it is due to my limited understanding on how to configure it.

    Another wall I hit is that all emails (new tickets and responses) have different time-stamp (15 hours late).



  • @vhinzsanchez said in MSP Helpdesk Options:

    @notverypunny said in MSP Helpdesk Options:

    @vhinzsanchez said in MSP Helpdesk Options:

    Had deployed SW on-premise in my previous employment, I do not know how it will fare out after reading the news earlier. It has been rock solid even when others had an issue logging in when a problem struck...it seemed that my installation was not affected then.

    I've tried and really liked osTicket but I am now testing GLPI. I was looking into a ticketing system with inventory and the features which tied the ticket to a person and/or hardware and keep its history (like SW). GLPI with FusionInventory seemed to be just that.

    Let me know if you need any help, I've been dealing with the inventory side of that combo for going on 3 years now. Going to be getting more into the data-center / server room management side of it with the management and financials stuff next week.

    Yup, the network scanning inventory (fusion inventory) is where I stopped at. I have installed agent on 2 computers successfully but as it seems, it was not updating. It was not due to how it was programmed, rather, it is due to my limited understanding on how to configure it.

    This should be set and forget so long as you're installing as a service (or daemon if *nix) and your configuration file / registry entries are good.

    Another wall I hit is that all emails (new tickets and responses) have different time-stamp (15 hours late).

    Sounds like a possible issue with the php timezone config on your server

    glpi.PNG


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