Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer
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@Dashrender said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
The only way they can truly demand this is by leaving and on their way out the door inform the old company that they are leaving because the old vendor wasn't updating to modern software solutions.
Um, duh. You say that as if that's not so insanely obvious and basic business practice that there is anyone anywhere that doesn't already understand that. Voting with your wallet is literally high school supply and demand economics class. They literaly teach this to children.
And you dont' need to "tell" them, leaving to go to newer software tells them for you.
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@Dashrender said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
@scottalanmiller said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
@Dashrender said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
I love Scott's take on this. Like customers can actually demand this.
They absolutely can. They do every day. It's crazy to think that customers are actually trapped, that's simply not the case. It's a ridiculous excuse that it's unbelievable that anyone actually accepts.
They can demand it - the vendor can also tell them to pound sand.
Except the vendor is powerless. The customer can leave, the vendor can do nothing about it.
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Hell - I'm in that situation right now. We need our vendor to update their cloud based software to include new features we need for reporting purposes - but, meh, they don't give a shit and won't add them because they have other things they consider more important.
Moving EHRs is HUGELY painful, like changing CRMs - moving between these generally massive systems with tons of old data is beyond painful, and most companies won't do it unless absolutely required to do so.
Sadly, you can also rarely actually test these types of systems out in a full and real way before actually making the switch, short of running the test system side by side with the current solution, and having the employees doing practically double the work.
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@scottalanmiller said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
@Dashrender said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
@scottalanmiller said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
@Dashrender said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
I love Scott's take on this. Like customers can actually demand this.
They absolutely can. They do every day. It's crazy to think that customers are actually trapped, that's simply not the case. It's a ridiculous excuse that it's unbelievable that anyone actually accepts.
They can demand it - the vendor can also tell them to pound sand.
Except the vendor is powerless. The customer can leave, the vendor can do nothing about it.
And I already covered why that isn't always an option.
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@Dashrender said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
What's worse is that many simply can't move to other solutions, because none exist for their specialty. And the shop can't afford to pay a dev to custom make one for them.
These are the common excuses. And essentially they never hold up. There are exceptions, but they are so rare as to be pointless to mention. This simply isn't how the world works.
First, there are options. Companies can't wait to make software if there is a market for it. If companies wanted good software, people would make it, and nearly always do.
That shops can't afford to make their own software is also crazy. Sure, the tiniest companies might not be able to do this, but even a very small manufacturing company can make their own ERP, for example, for about the same price as purchasing one. And that's only addressing up front cost. Looking at long term business profits, it makes bespoke that much more sensible. And that's before you consider that few businesses exist in a vacuum and can actually leverage things like investors or consortiums to handle funding software development.
Making software isn't cheap, but running a business badly isn't cheap either.
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@Dashrender said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
Many places that have that legacy software know their aren't any other options for their customers, so they basically just tell them to pound sand
That's just not true. They say that, but it's just something people say - it's a common lie we've all been conditioned to not contradict, even though we know it is very rarely true. It's just an empty excuse.
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@Dashrender said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
Hell - I'm in that situation right now. We need our vendor to update their cloud based software to include new features we need for reporting purposes - but, meh, they don't give a shit and won't add them because they have other things they consider more important.
Your issue is that you are hiding the options. While in theory you can ask your vendor to change, what you say goes against what you do. Actions speak louder than words, and by keeping them you are telling them loud and clear that what you request with your mouth isn't what you care about. So you are making sure that they know to ignore what you say, because you are using your wallet to vote against yourself. You aren't about to leave them if they don't do what you say, so you have made sure that they know not to change.
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@Dashrender said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
Moving EHRs is HUGELY painful, like changing CRMs - moving between these generally massive systems with tons of old data is beyond painful, and most companies won't do it unless absolutely required to do so.
Yeah, which is why you choose them well the first time, instead of choosing something known to be legacy and then whining later.
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@Dashrender said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
Sadly, you can also rarely actually test these types of systems out in a full and real way before actually making the switch, short of running the test system side by side with the current solution, and having the employees doing practically double the work.
But luckily, you don't have to. If the product is a secret, only a complete idiot would buy it not knowing what it is. And if it isn't a secret, you can know that it's not production ready before you buy. Side by side comparisons would be nice, but aren't necessary at this level. That's for finding "the best" product. But we are really just talking about "ruling out ridiculously incompetent" products.
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@Dashrender said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
@scottalanmiller said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
@Dashrender said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
@scottalanmiller said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
@Dashrender said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
I love Scott's take on this. Like customers can actually demand this.
They absolutely can. They do every day. It's crazy to think that customers are actually trapped, that's simply not the case. It's a ridiculous excuse that it's unbelievable that anyone actually accepts.
They can demand it - the vendor can also tell them to pound sand.
Except the vendor is powerless. The customer can leave, the vendor can do nothing about it.
And I already covered why that isn't always an option.
And I covered that realistically, it always is and that people just say that to excuse not actually caring.
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@scottalanmiller said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
@Dashrender said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
Moving EHRs is HUGELY painful, like changing CRMs - moving between these generally massive systems with tons of old data is beyond painful, and most companies won't do it unless absolutely required to do so.
Yeah, which is why you choose them well the first time, instead of choosing something known to be legacy and then whining later.
Just for the record - I wouldn't call our EHR legacy... it's all web based - don't get me wrong. they have their problems, and they are plentiful... but legacy for the most part isn't one of them.
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@Dashrender said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
Just for the record - I wouldn't call our EHR legacy... it's all web based - don't get me wrong. they have their problems, and they are plentiful... but legacy for the most part isn't one of them.
Then that gets into a very different matter of wanting something purely "better", and then you get into difficult comparisons that require knowing everything that one does versus another. Detecting legacy, abandoned, or ghost ship software is generally trivial to do and should be done before any purchase.
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I literally have a call with a vendor today to evaluate their legacy status on software before a purchase for a customer.
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Interesting, this is the first time I heard about Chrome OS.
So the disadvantage to choose LINUX is based on the drivers for different devices that you will use, but I thought LINUX can recognize easily how to use the different devices, well maybe I am wrong I am not a LINUX user yet. But I have also another question, All LINUX Versions are free? I've heard some are not free at all is that true? -
@brianwinkelmann said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
All LINUX Versions are free?
No. Linux is a kernel, not a product. Products built on the Linux kernel can choose how they are sold. Linux itself is free, but it's a small piece of any OS. No major Linux product isn't free, but nothing stops you from making a non-free Linux product other than a general lack of people willing to pay for it.
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@brianwinkelmann said in Operating Systems Overview - CompTIA A+ 220-1002 Prof Messer:
So the disadvantage to choose LINUX is based on the drivers for different devices that you will use
That's incorrect. Linux has much broader driver support than Windows, and both have much broader support than MacOS. Support for more hardware is actually a huge benefit to Linux. That's why Linux and BSD are available on more platforms than any other OS.
