Cisco SmartNet



  • @dave247 said in Cisco SmartNet:

    ...d we were given the good ol ROI song and dance and all that yadda yadda.

    There's no song and dance. ROI is a number. This had to be in the costs given.



  • @momurda said in Cisco SmartNet:

    The hardware support/rma is good though, theyll get someone to you with a part same day many times.

    Which is not as good as the alternatives, though. Like using an enterprise product in a VM, so failover is instant, not "tomorrow."



  • @jmoore said in Cisco SmartNet:

    Yeah that sounds like my school. We have 200 users but last I heard we pay 100k yearly for who knows what for our phone system. Ive tried to give my input on such things but there is politics and probabaly peoples jobs at stake if they made a move. Management does not see it or maybe they do, who knows. But yeah that is typical cisco and why I hate them

    management always sees it. You can't be management and not know. There's always someone getting their pockets lined when Cisco is purchased. I can hear the fiddle music from here.



  • @momurda said in Cisco SmartNet:

    100k for 70 phone users?? Dizamn. We dont use Cisco and pay a bit less than 7k/year for 50 users.
    That's how Cisco makes some of their money; charging for updates.
    The hardware support/rma is good though, theyll get someone to you with a part same day many times.

    What is the Smartnet $ amount for renewal?

    Yeah and our SmartNet invoice was about $4,000



  • @scottalanmiller said in Cisco SmartNet:

    @dave247 said in Cisco SmartNet:

    Just wondering if you guys have any input on this stuff since i have no experience. I'm sure SAM will chime in with his golden input.

    LOL, other than, "what did they expect, this is how all Cisco gear is, you always have to pay to keep it working."

    What a crock of shit.



  • @scottalanmiller Yeah i don't doubt it at all.



  • Installed, FreePBX with 70 extensions would be about $5k - $10k in labor from me.

    Plus you phones, say the Yealink T46S for $150 (rounded up for easy math) comes to $10,500.

    So, yeah, I could have done this for 1/5 the cost.

    Oh and no smart net renewal.



  • @jaredbusch said in Cisco SmartNet:

    Installed, FreePBX with 70 extensions would be about $5k - $10k in labor from me.

    Plus you phones, say the Yealink T46S for $150 (rounded up for easy math) comes to $10,500.

    So, yeah, I could have done this for 1/5 the cost.

    Oh and no smart net renewal.

    I wonder what the level of functionality is that you get with FreePBX though...



  • @jaredbusch said in Cisco SmartNet:

    Installed, FreePBX with 70 extensions would be about $5k - $10k in labor from me.

    Plus you phones, say the Yealink T46S for $150 (rounded up for easy math) comes to $10,500.

    So, yeah, I could have done this for 1/5 the cost.

    Oh and no smart net renewal.

    Yeah, but how much is that JaredNet subscription?



  • @rojoloco said in Cisco SmartNet:

    @jaredbusch said in Cisco SmartNet:

    Installed, FreePBX with 70 extensions would be about $5k - $10k in labor from me.

    Plus you phones, say the Yealink T46S for $150 (rounded up for easy math) comes to $10,500.

    So, yeah, I could have done this for 1/5 the cost.

    Oh and no smart net renewal.

    Yeah, but how much is that JaredNet subscription?

    $150/hour as needed.



  • @dave247 said in Cisco SmartNet:

    @jaredbusch said in Cisco SmartNet:

    Installed, FreePBX with 70 extensions would be about $5k - $10k in labor from me.

    Plus you phones, say the Yealink T46S for $150 (rounded up for easy math) comes to $10,500.

    So, yeah, I could have done this for 1/5 the cost.

    Oh and no smart net renewal.

    I wonder what the level of functionality is that you get with FreePBX though...

    HAHAHAHAHAHAHA



  • @dave247 said in Cisco SmartNet:

    @jaredbusch said in Cisco SmartNet:

    Installed, FreePBX with 70 extensions would be about $5k - $10k in labor from me.

    Plus you phones, say the Yealink T46S for $150 (rounded up for easy math) comes to $10,500.

    So, yeah, I could have done this for 1/5 the cost.

    Oh and no smart net renewal.

    I wonder what the level of functionality is that you get with FreePBX though...

    Better question...
    What level of functionality is worth $80,000 more and $4,000 per year?



  • @dave247 said in Cisco SmartNet:

    @momurda said in Cisco SmartNet:

    100k for 70 phone users?? Dizamn. We dont use Cisco and pay a bit less than 7k/year for 50 users.
    That's how Cisco makes some of their money; charging for updates.
    The hardware support/rma is good though, theyll get someone to you with a part same day many times.

    What is the Smartnet $ amount for renewal?

    Yeah and our SmartNet invoice was about $4,000

    That's roughly the cost of paying someone to install everything FOR you! Total. One time.



  • @dave247 said in Cisco SmartNet:

    @jaredbusch said in Cisco SmartNet:

    Installed, FreePBX with 70 extensions would be about $5k - $10k in labor from me.

    Plus you phones, say the Yealink T46S for $150 (rounded up for easy math) comes to $10,500.

    So, yeah, I could have done this for 1/5 the cost.

    Oh and no smart net renewal.

    I wonder what the level of functionality is that you get with FreePBX though...

    Simple answer is generally "more than you can actually use."



  • To answer the specifics of your question @dave247, yes you do still need to maintain Smartnet for patches. It is a crock, but you have been legally scammed. Cisco is significantly overpriced and under delivering. You do have a few choices:

    • Pay for Smartnet, especially if you have any legal requirements for patching

    • Keep using the Cisco (sunk costs, etc.), but do not get any patches

    • Recognize that the ROI on that investment is going to be negative, sell your kit to someone else (or back to the reseller since they didn't educate you properly on your ongoing costs), and purchase something else


  • Vendor

    @kelly said in Cisco SmartNet:

    Pay for Smartnet, especially if you have any legal requirements for patching

    Smartnet is required for advanced placement, product support, and bug fixes. Typically legal requirements don't fall under these unless you have downstream customer SLA's.

    Keep using the Cisco (sunk costs, etc.), but do not get any patches

    Not quite true. You can get security patches out of them but it's kind of a pain.
    https://damn.technology/free-cisco-ios-updates

    Recognize that the ROI on that investment is going to be negative, sell your kit to someone else (or back to the reseller since they didn't educate you properly on your ongoing costs), and purchase something else

    Depends on what you bought it for. If you bought a Call manager, and need some weird app integration Cisco has, then maybe there was ROI somewhere else (just not the IT budget).

    Note, Used Cisco gear is kinda useless because the next owner can't obtain a smartnet on it, and legally may not be entitled to use the software. So for those phones, they would need to acquire a new Call Manager license for each of them. In short, that money is likely as good as gone. Cisco will torch a partners, ability to resell or service their gear if they catch them reselling used gear.



  • @storageninja said in Cisco SmartNet:

    @kelly said in Cisco SmartNet:

    Pay for Smartnet, especially if you have any legal requirements for patching

    Smartnet is required for advanced placement, product support, and bug fixes. Typically legal requirements don't fall under these unless you have downstream customer SLA's.

    Keep using the Cisco (sunk costs, etc.), but do not get any patches

    Not quite true. You can get security patches out of them but it's kind of a pain.
    https://damn.technology/free-cisco-ios-updates

    Recognize that the ROI on that investment is going to be negative, sell your kit to someone else (or back to the reseller since they didn't educate you properly on your ongoing costs), and purchase something else

    Depends on what you bought it for. If you bought a Call manager, and need some weird app integration Cisco has, then maybe there was ROI somewhere else (just not the IT budget).

    Note, Used Cisco gear is kinda useless because the next owner can't obtain a smartnet on it, and legally may not be entitled to use the software. So for those phones, they would need to acquire a new Call Manager license for each of them. In short, that money is likely as good as gone. Cisco will torch a partners, ability to resell or service their gear if they catch them reselling used gear.

    There was a bit of hyperbole in my statements, but the compliance thing was due to have patching requirements for compliance. For examplie, if you do contract work for the DoD you have to keep all your systems fully patched or risk losing the ability to get contracts. Doesn't affect everyone, but a decent slice of the market.



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  • @jaredbusch said in Cisco SmartNet:

    @dave247 said in Cisco SmartNet:

    @jaredbusch said in Cisco SmartNet:

    Installed, FreePBX with 70 extensions would be about $5k - $10k in labor from me.

    Plus you phones, say the Yealink T46S for $150 (rounded up for easy math) comes to $10,500.

    So, yeah, I could have done this for 1/5 the cost.

    Oh and no smart net renewal.

    I wonder what the level of functionality is that you get with FreePBX though...

    Better question...
    What level of functionality is worth $80,000 more and $4,000 per year?

    Actually there's an insane amount of functionality. I honestly hate CCM because it's so freaking complex and deep.



  • @jaredbusch Yeah that is really something. So much less.
    I know in our situation the lady has Call Manager with Cisco. I'm not sure about what all it does since I never see it but I would assume basic management tasks. Does FreePBX have something similar or, if not, how would you go about the management part?


  • Vendor

    @dave247 it’s basically a people management platform. Can have a system do a sales manager can tap calls and recordings and do all kinds of metrics they integrate to the CRM. I’d argue avaya is more powerful, but call manager isn’t something you Casual replace with an open source PBX.

    Now call manager express (its little cousin) is a basic PBX with unity for voicemail. If you went call manager instead of express I assume someone had some fancy needs.



  • @storageninja said in Cisco SmartNet:

    @dave247 it’s basically a people management platform. Can have a system do a sales manager can tap calls and recordings and do all kinds of metrics they integrate to the CRM. I’d argue avaya is more powerful, but call manager isn’t something you Casual replace with an open source PBX.

    Now call manager express (its little cousin) is a basic PBX with unity for voicemail. If you went call manager instead of express I assume someone had some fancy needs.

    We actually had an old Avaya PBX for the last 7 years or longer. It was quite simple and did the job.. CCM is a fucking nightmare with how many menus, sub-menus, sub-sub-sub-sub-sub-sub menus and such.. not to mention all the servers and sub-server-applications involved. You'd think it was designed for companies with thousands of employess, not under 100. OH WAIT.


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