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    Troubleshooting Unifi AP-AC-Lite

    IT Discussion
    ap-ac-lite unifi troubleshooting wifi
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    • DustinB3403D
      DustinB3403
      last edited by

      Based on the iPerf report, the hardware shouldn't be defective (bottom of the page)

      So what am I missing here?

      1 Reply Last reply Reply Quote 0
      • dafyreD
        dafyre
        last edited by

        Are you testing a wireless client?

        DustinB3403D 1 Reply Last reply Reply Quote 0
        • DustinB3403D
          DustinB3403 @dafyre
          last edited by

          @dafyre said in Troubleshooting Unifi AP-AC-Lite:

          Are you testing a wireless client?

          Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

          Tested the ethernet and the performance is where it should be.

          dbeatoD 1 Reply Last reply Reply Quote 0
          • DustinB3403D
            DustinB3403
            last edited by

            Anyone on have any ideas?

            1 Reply Last reply Reply Quote 0
            • DustinB3403D
              DustinB3403
              last edited by

              I've ordered an AP to compare against.

              Worse case I return it, best case I have a new AP that operates how it should.

              JaredBuschJ 1 Reply Last reply Reply Quote 1
              • JaredBuschJ
                JaredBusch @DustinB3403
                last edited by

                @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                I've ordered an AP to compare against.

                Worse case I return it, best case I have a new AP that operates how it should.

                No idea how to verify anything. I would factory rest from ssh and manually change firmware a few versions if you really want to troubleshoot.
                Otherwise I would do what you did. Order a new one.

                DustinB3403D 1 Reply Last reply Reply Quote 2
                • DustinB3403D
                  DustinB3403 @JaredBusch
                  last edited by

                  @jaredbusch said in Troubleshooting Unifi AP-AC-Lite:

                  @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                  I've ordered an AP to compare against.

                  Worse case I return it, best case I have a new AP that operates how it should.

                  No idea how to verify anything. I would factory rest from ssh and manually change firmware a few versions if you really want to troubleshoot.
                  Otherwise I would do what you did. Order a new one.

                  Any recommendations on how to factory reset this one via ssh?

                  1 Reply Last reply Reply Quote 0
                  • DustinB3403D
                    DustinB3403
                    last edited by

                    Oh wow that's simple...

                    https://help.ubnt.com/hc/en-us/articles/205143490-UniFi-How-to-Reset-the-UniFi-Access-Point-to-Factory-Defaults#2

                    dafyreD 1 Reply Last reply Reply Quote 2
                    • dafyreD
                      dafyre @DustinB3403
                      last edited by

                      @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                      Oh wow that's simple...

                      https://help.ubnt.com/hc/en-us/articles/205143490-UniFi-How-to-Reset-the-UniFi-Access-Point-to-Factory-Defaults#2

                      Did that help?

                      DustinB3403D 1 Reply Last reply Reply Quote 0
                      • DustinB3403D
                        DustinB3403 @dafyre
                        last edited by

                        @dafyre haven't tried will do tomorrow night

                        1 Reply Last reply Reply Quote 0
                        • dbeatoD
                          dbeato @DustinB3403
                          last edited by

                          @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                          @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                          Are you testing a wireless client?

                          Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                          Tested the ethernet and the performance is where it should be.

                          Are you running the tests from that laptop?

                          DustinB3403D 1 Reply Last reply Reply Quote 1
                          • DustinB3403D
                            DustinB3403 @dbeato
                            last edited by

                            @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                            @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                            @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                            Are you testing a wireless client?

                            Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                            Tested the ethernet and the performance is where it should be.

                            Are you running the tests from that laptop?

                            Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

                            dafyreD 1 Reply Last reply Reply Quote 1
                            • dafyreD
                              dafyre @DustinB3403
                              last edited by

                              @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                              @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                              @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                              @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                              Are you testing a wireless client?

                              Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                              Tested the ethernet and the performance is where it should be.

                              Are you running the tests from that laptop?

                              Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

                              Is the laptop connected at N or AC? What frequency / channel? (2.4gHz or 5gHz?)

                              DustinB3403D 1 Reply Last reply Reply Quote 1
                              • DustinB3403D
                                DustinB3403 @dafyre
                                last edited by

                                @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                Are you testing a wireless client?

                                Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                                Tested the ethernet and the performance is where it should be.

                                Are you running the tests from that laptop?

                                Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

                                Is the laptop connected at N or AC? What frequency / channel? (2.4gHz or 5gHz?)

                                AC and N for testing, both resulted in sub-par performance.

                                DustinB3403D 1 Reply Last reply Reply Quote 0
                                • DustinB3403D
                                  DustinB3403 @DustinB3403
                                  last edited by

                                  @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                  @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                  @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                  @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                  @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                  @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                  Are you testing a wireless client?

                                  Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                                  Tested the ethernet and the performance is where it should be.

                                  Are you running the tests from that laptop?

                                  Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

                                  Is the laptop connected at N or AC? What frequency / channel? (2.4gHz or 5gHz?)

                                  AC and N for testing, both resulted in sub-par performance.

                                  20 and 80, and channels 1 and 40

                                  dafyreD dbeatoD 2 Replies Last reply Reply Quote 0
                                  • dafyreD
                                    dafyre @DustinB3403
                                    last edited by

                                    @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                    @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                    @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                    @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                    @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                    @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                    @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                    Are you testing a wireless client?

                                    Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                                    Tested the ethernet and the performance is where it should be.

                                    Are you running the tests from that laptop?

                                    Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

                                    Is the laptop connected at N or AC? What frequency / channel? (2.4gHz or 5gHz?)

                                    AC and N for testing, both resulted in sub-par performance.

                                    20 and 80, and channels 1 and 40

                                    Use an app on your phone to see what kind of noise you have... You may need to set the channel manually for the 2.4gHz band. I've not heard of having to do that on 5gHz.

                                    1 Reply Last reply Reply Quote 0
                                    • dbeatoD
                                      dbeato @DustinB3403
                                      last edited by

                                      @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                      @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                      @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                      @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                      @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                      @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                      @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                      Are you testing a wireless client?

                                      Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                                      Tested the ethernet and the performance is where it should be.

                                      Are you running the tests from that laptop?

                                      Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

                                      Is the laptop connected at N or AC? What frequency / channel? (2.4gHz or 5gHz?)

                                      AC and N for testing, both resulted in sub-par performance.

                                      20 and 80, and channels 1 and 40

                                      I will actually set the AC channels to Auto.

                                      dafyreD 1 Reply Last reply Reply Quote 0
                                      • dafyreD
                                        dafyre @dbeato
                                        last edited by

                                        @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                        @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                        @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                        @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                        @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                        @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                        @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                        @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                        Are you testing a wireless client?

                                        Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                                        Tested the ethernet and the performance is where it should be.

                                        Are you running the tests from that laptop?

                                        Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

                                        Is the laptop connected at N or AC? What frequency / channel? (2.4gHz or 5gHz?)

                                        AC and N for testing, both resulted in sub-par performance.

                                        20 and 80, and channels 1 and 40

                                        I will actually set the AC channels to Auto.

                                        What about the channel width? I've seen setting them to 20 (for 2.4 gHz) and 40 (for 5gHz) improve things.

                                        dafyreD 1 Reply Last reply Reply Quote 1
                                        • dafyreD
                                          dafyre @dafyre
                                          last edited by

                                          @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                          @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                          @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                          @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                          @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                          @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                          @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                          @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                          @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                          Are you testing a wireless client?

                                          Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                                          Tested the ethernet and the performance is where it should be.

                                          Are you running the tests from that laptop?

                                          Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

                                          Is the laptop connected at N or AC? What frequency / channel? (2.4gHz or 5gHz?)

                                          AC and N for testing, both resulted in sub-par performance.

                                          20 and 80, and channels 1 and 40

                                          I will actually set the AC channels to Auto.

                                          What about the channel width? I've seen setting them to 20 (for 2.4 gHz) and 40 (for 5gHz) improve things.

                                          Edit: You really shouldn't have to worry about that unless there's a lot of interference in your area.

                                          dbeatoD 1 Reply Last reply Reply Quote 1
                                          • dbeatoD
                                            dbeato @dafyre
                                            last edited by

                                            @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                            @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                            @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                            @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                            @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                            @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                            @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                            @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                            @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                            @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                            Are you testing a wireless client?

                                            Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                                            Tested the ethernet and the performance is where it should be.

                                            Are you running the tests from that laptop?

                                            Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

                                            Is the laptop connected at N or AC? What frequency / channel? (2.4gHz or 5gHz?)

                                            AC and N for testing, both resulted in sub-par performance.

                                            20 and 80, and channels 1 and 40

                                            I will actually set the AC channels to Auto.

                                            What about the channel width? I've seen setting them to 20 (for 2.4 gHz) and 40 (for 5gHz) improve things.

                                            Edit: You really shouldn't have to worry about that unless there's a lot of interference in your area.

                                            Correct, although you would not find that much interference yet with 5Ghz channels.

                                            1 Reply Last reply Reply Quote 1
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