Moving from Exchange Online Plan 1 to In House Exchange 2016
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@magroover said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
@travisdh1 said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
@JaredBusch said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
@magroover said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
@travisdh1 what self hosted service?
He doesn't have them.. that was the point of my querying WTF he was saying. He mixed his sentence up horribly.
Ah yeah, I do that quite often
What DID you mean? LOL
Just that while we don't use Office365, we still use someone else's service.
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@magroover said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
@travisdh1 said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
@JaredBusch said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
@magroover said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
@travisdh1 what self hosted service?
He doesn't have them.. that was the point of my querying WTF he was saying. He mixed his sentence up horribly.
Ah yeah, I do that quite often
What DID you mean? LOL
No one knows.
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@magroover said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
The great irony of deploying this legacy-style solution is watching how poorly AppRiver handles sales. The poor sales guy is following some sales process of trying to get me on the phone. I just want pricing and information. They are forcing him to do the job of a website. So I assume immediately the pricing is going to be a little out of touch.
But you can't blame them. If you are deploying Premise-Based exchange you are probably out of touch yourself. I am sure my request for 27 seats wasn't very exciting either so at least he is being a good sport.
He insisted a couple times Microsoft didn't have a solution comparable to AppRiver. I sent him links and screen shots after part of his reply contained "if the Microsoft service even exists". So apparently they do no market research to keep their sales staff informed. If there is a single competitor you would think they should be aware of its Microsoft, right?
The sales staff probably know about the Microsoft service. They are just so used to dealing with people who buy IT that they are trained to lie to customers in order to get the sale. Remember most IT people get "free" advice from sales people and never really look at other options.
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@magroover said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
The great irony of deploying this legacy-style solution is watching how poorly AppRiver handles sales.
They used to be great but Shane isn't there anymore and he was the one making all the magic happen.
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@magroover said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
He insisted a couple times Microsoft didn't have a solution comparable to AppRiver. I sent him links and screen shots after part of his reply contained "if the Microsoft service even exists". So apparently they do no market research to keep their sales staff informed. If there is a single competitor you would think they should be aware of its Microsoft, right?
They would never mention Microsoft because if their customers or potential customers know about O365, they'd never be talking to anyone else about Exchange solutions. So they have a very focused special conversation for their highly filtered potential customer base.
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Has the service gone down hill or just the sales staff? And again, its not so much a reflection on the staff as it is a reflection on marketing and management. You would think automated trials and sign-up would be right on their website.
Unless they aren't competitive on features or pricing.
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@magroover said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
Has the service gone down hill or just the sales staff? And again, its not so much a reflection on the staff as it is a reflection on marketing and management. You would think automated trials and sign-up would be right on their website.
Unless they aren't competitive on features or pricing.
They aren't. That's the point this is a very specific, uninformed, clientele. These are people that saw an ad in a magazine or something and thought, "That would be great for my business." Without investigating any other options in the space.
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@scottalanmiller not so much that they didnt mention it as they acted like they never heard of it to the point of inferring I was making it up.
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@magroover said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
Has the service gone down hill or just the sales staff?
Both. The service was sensible when it started, but the market has shifted and there isn't much need for some of their products. Their email filtering should still be good, but Shane was the heart and soul there.
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They must do something with O365, maybe resell it. I thought they used to do more than email security.
O365 is quickly becoming a serious product from what I see on the backend. I haven't actually used it in a couple years but it's come a long way.
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@magroover said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
O365 is quickly becoming a serious product from what I see on the backend. I haven't actually used it in a couple years but it's come a long way.
It's the only serious hosted Exchange product. But a resold version of it is crippled and should be avoided, it's dangerous to get it resold. All the cost of Microsoft, none of the protections.
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@scottalanmiller said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
@magroover said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
O365 is quickly becoming a serious product from what I see on the backend. I haven't actually used it in a couple years but it's come a long way.
It's the only serious hosted Exchange product. But a resold version of it is crippled and should be avoided, it's dangerous to get it resold. All the cost of Microsoft, none of the protections.
Yup.
Why go and buy O365 from a reseller or MSP. Microsoft will sell it to you directly. You're MSP / You can work directly with MS to get things going.
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I have had 2 MSP's call me since I started. I have actually been looking into whether I should try to venture out on my own.
The problem right now is that I see know value in them, but maybe the target is a company that is bigger with no IT staff?
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@magroover said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
I have had 2 MSP's call me since I started. I have actually been looking into whether I should try to venture out on my own.
The problem right now is that I see know value in them, but maybe the target is a company that is bigger with no IT staff?
Or the staff they have is for basic issues and you require server support, voip etc. Honestly I'd jump at the opportunity to have NTG or @JaredBusch backing me up. It's a win-win situation where they profit, you gain a ton of knowledge and the company supported is supported very well.
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In the channels I have been watching it seems like they go for $100 to $150/user per month plus more per server. I guess this company could save money by replacing my here but then they can't walk in my office and "fling poo". Ha!
It seems like it would take a very long time to find customers. They also talk about cold calling as a primary sales tool.
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@wirestyle22 said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
@magroover said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
I have had 2 MSP's call me since I started. I have actually been looking into whether I should try to venture out on my own.
The problem right now is that I see know value in them, but maybe the target is a company that is bigger with no IT staff?
Or the staff they have is for basic issues and you require server support, voip etc. Honestly I'd jump at the opportunity to have NTG or @JaredBusch backing me up. It's a win-win situation where they profit, you gain a ton of knowledge and the company supported is supported very well.
Is that what they do, work for an MSP?
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@magroover said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
@wirestyle22 said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
@magroover said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
I have had 2 MSP's call me since I started. I have actually been looking into whether I should try to venture out on my own.
The problem right now is that I see know value in them, but maybe the target is a company that is bigger with no IT staff?
Or the staff they have is for basic issues and you require server support, voip etc. Honestly I'd jump at the opportunity to have NTG or @JaredBusch backing me up. It's a win-win situation where they profit, you gain a ton of knowledge and the company supported is supported very well.
Is that what they do, work for an MSP?
@Minion-Queen owns NTG which is an MSP (I think). @JaredBusch is pretty much the #2 as far as I understand it for Bundy & Associates which is also an MSP (I think).
I'm just talking about how companies like these can be utilized. I wish I had them backing me up, i'd be a lot happier.
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@wirestyle22 interesting. I had followed the profiles here but assumed it was more consulting work. And is @scottalanmiller really in Romania? I have family in Croatia.
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@wirestyle22 said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
@magroover said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
@wirestyle22 said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
@magroover said in Moving from Exchange Online Plan 1 to In House Exchange 2016:
I have had 2 MSP's call me since I started. I have actually been looking into whether I should try to venture out on my own.
The problem right now is that I see know value in them, but maybe the target is a company that is bigger with no IT staff?
Or the staff they have is for basic issues and you require server support, voip etc. Honestly I'd jump at the opportunity to have NTG or @JaredBusch backing me up. It's a win-win situation where they profit, you gain a ton of knowledge and the company supported is supported very well.
Is that what they do, work for an MSP?
@Minion-Queen owns NTG which is an MSP. @JaredBusch is pretty much the #2 as far as I undertand it for Bundy & Associates which is also an MSP (I think)
Both are technically ITSPs, not MSPs. Similar, but they focus on consulting and are more flexible and technical than normal MSPs. MSP suggests a "fixed plan" type service.
NTG has lots of people here including myself, @Minion-Queen who is CEO, @art_of_shred who runs ops, @gjacobse @Mike-Davis @Mike-Ralston @Dominica etc.
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@scottalanmiller when you say ITSP I am thinking Hosted PBX?
