Creating Ring Groups with FreePBX 13



  • Create the ring groups, if any, to be used as a destination for inbound calls. Go to Applications -> Ring Groups.
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    Give the ring group an extension, and fill things out appropriately. Pay special attention to the ring strategy, most ring groups are ringall or hunt in my experience.
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    These two options are a preference that needs discovered prior to setup. Skip busy agent means that if a person is on the phone their line will not be rung. Enable call pickup lets you pick up the call form elsewhere if you know the ring group is ringing.
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    The final decision for a ring group is where to send the call if no one answers after the set ring time. This is again a value that should be discovered prior to setup. It is often dumped to a voicemail box or back to an IVR or to another different ring group on no answer.
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    In this example, I am setting the Tech support ring group to send the call to voicemail (without a message, only instructions). I like this option because you can send a call to voicemail without setting up a generic voicemail and the callee never knows it is a user voicemail.
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    Click submit and apply config. Make more ring groups as needed.

    Part of the FreePBX 13 Setup Guide