old MSP won't give up domain name
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Here is the obvious problem.... why would a non-registrar be paid for a domain name? If they wanted to own it they would have bought it from the registrar. The logical thing would be that they are leasing it along with management services of it, that's the only time it would make sense to pay the MSP for this annually. So this looks very bad.
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@aaronstuder said in old MSP won't give up domain name:
@scottalanmiller But they billed them for it... I guess they could claim that was a rental fee?
That would be the expectation. Same as paying for an email account from GoDaddy - stop paying and they reclaim it.
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This does suggest that the MSP can't pull any stunts till the annual term is up, not easily anyway. So there is time to move to another domain name. But if they don't prepare another domain name the MSP will be a real estate investor looking to get a lot for the name.
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@scottalanmiller said in old MSP won't give up domain name:
I've ever tried it. The fear here is that they will lose.
That's why you don't go to court. You drop the case before it goes to court.
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@aaronstuder said in old MSP won't give up domain name:
@scottalanmiller said in old MSP won't give up domain name:
I've ever tried it. The fear here is that they will lose.
That's why you don't go to court. You drop the case before it goes to court.
But dropping it would signal that you expected to lose, right?
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Why isnt the owner of the company dealing with this?
He goes to their place of business, demand they do what they are supposed to do, preferably while customers or potential customers are there. Make noise, more noise, and more noise. Stand outside front door saying how bad these assholes are and what they are doing to him. All those customers walk away and the msp loses more money.
Letting people steal from you(even if it is imaginary property)? Letting people hold your business hostage? Really unbelievable the owner isnt doing anything about this himself. -
@momurda This is the dude that mike took over for who does not work there anymore i believe
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@momurda question the sounds of it they are not stealing anything
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@scottalanmiller said in old MSP won't give up domain name:
But dropping it would signal that you expected to lose, right?
No, it would signal that your going to sue for money then you can in small claims court
I have had a client do this is couple of times with great results, meaning I have my client sue, the old MSP turns over the domain name, and they drop the case.
Most people are scared of court, especially when they are doing something wrong
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Not actually stealing domain name, at least not yet since it was renewed through old msp recently. Still unacceptable. Still dont know why the owner is handing this off. Probably because he cant do anything for himself and is used to having other people wipe his own ass. My point about disrupting them is still valid. The owner should be handling this. Not an IT guy. It really sounds like the owner doesnt actually give a shit, or not enough to do something himself. Which means @Mike-Davis shouldnt either, but probably does because of professional pride.
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I am employed because people that are great lawyers, architects, engineers, etc, don't know what a domain name is.
I told the owner to ask for the password to the domain name before I took over and the MSP sent him a list of users accounts and passwords for their windows domain. I told him to go back and ask for the password that will let him update his website and he wouldn't provide it. At that point the owner asked me to take over.
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It's surprising to me that the registrar didn't give up the domain, really. Was the letter to reclaim sent on letterhead? Is this a reputable registrar?
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@Grey said in old MSP won't give up domain name:
It's surprising to me that the registrar didn't give up the domain, really. Was the letter to reclaim sent on letterhead? Is this a reputable registrar?
That's the process I have been through in the past. Letter on company letterhead. The registrar is bluehost.com
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@Mike-Davis said in old MSP won't give up domain name:
I am employed because people that are great lawyers, architects, engineers, etc, don't know what a domain name is.
I told the owner to ask for the password to the domain name before I took over and the MSP sent him a list of users accounts and passwords for their windows domain. I told him to go back and ask for the password that will let him update his website and he wouldn't provide it. At that point the owner asked me to take over.
This is a matter for lawyers, as you the new MSP have no affiliation with the old (besides replacing him). The client owns and pays for the domain and is ransoming the business.
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@Mike-Davis said in old MSP won't give up domain name:
I am employed because people that are great lawyers, architects, engineers, etc, don't know what a domain name is.
That's not an IT job, that's a business consultant job. You are there because they are not managing their businesses correctly. So your role isn't MSP here, it's "doing the CEO's job".
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@Mike-Davis the end result here, even if you are in a tight spot (idk their personalities), is to meet with a lawyer. It may be a hard sell because everyone freaks out anytime you hear the word lawyer, but this is a matter of legal wording and what the law has to say about who owns what. If you aren't willing to do this just move over to a new domain. I think either way its going to be difficult though.
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@momurda said in old MSP won't give up domain name:
Why isnt the owner of the company dealing with this?
He goes to their place of business, demand they do what they are supposed to do, preferably while customers or potential customers are there. Make noise, more noise, and more noise. Stand outside front door saying how bad these assholes are and what they are doing to him. All those customers walk away and the msp loses more money.
Letting people steal from you(even if it is imaginary property)? Letting people hold your business hostage? Really unbelievable the owner isnt doing anything about this himself.Yeah, none of this is related to IT and none of it is stuff that can be handed off. This is the most core thing the company could possibly have to deal with. If you are outsourcing your core management... you aren't a viable company.
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@JaredBusch said in old MSP won't give up domain name:
@momurda question the sounds of it they are not stealing anything
Agreed. While possible, it sounds far more likely the owner decided to not do his due diligence (you had one job to do Mr. CEO) and never took ownership of his company's identity.
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@momurda said in old MSP won't give up domain name:
Not actually stealing domain name, at least not yet since it was renewed through old msp recently. Still unacceptable. Still dont know why the owner is handing this off. Probably because he cant do anything for himself and is used to having other people wipe his own ass. My point about disrupting them is still valid. The owner should be handling this. Not an IT guy. It really sounds like the owner doesnt actually give a shit, or not enough to do something himself. Which means @Mike-Davis shouldnt either, but probably does because of professional pride.
Even if the owner hands it off, it would be to a lawyer or business adviser, not someone in IT.
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@scottalanmiller said in old MSP won't give up domain name:
That's not an IT job, that's a business consultant job. You are there because they are not managing their businesses correctly. So your role isn't MSP here, it's "doing the CEO's job".
OK, so I'm a CEO consultant. I don't care because I help people and make a living at it by knowing stuff they don't. My business is doing very well because there a plenty of guys out there they tell owners things like "that's not IT's job" and leave the owner hanging.
Please encourage IT guys to do this. It's great for my business.
