TMobile CEO on Trash Talking in the HBR
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@dafyre said in TMobile CEO on Trash Talking in the HBR:
@scottalanmiller said in TMobile CEO on Trash Talking in the HBR:
https://hbr.org/2017/01/t-mobiles-ceo-on-winning-market-share-by-trash-talking-rivals
This almost makes me want to jump ship and become a T-Mo customer, lol.
But in reality you should do it because their service is the best
I jumped ship after Verizon had terrible coverage in Dallas and treated their customers like total crap. T-Mobile took us with open arms and we have been SO happy. We are constantly converting people over, too. Like my roommate and her family are switching. I've never had a phone carrier that I am so happy with. And yes, back home in NY everyone tells me that they can't get service with T-Mobile, but whenever I'm with them there I get better coverage than they do. Places where they assume that there is no coverage, I'm still getting messages. Most of the coverage concerns are myths or lingering info from years ago.When I lived in Dallas five years ago, T-Mobile worked and Verizon was useless. When in Connecticut, T-Mobile was the best, but Verizon was okay. T-Mobile's wifi calling means that almost anywhere that you have signal issues, you have coverage in other ways. It's great.
And if you travel, at all, T-Mobile wins by a staggering degree.
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I have used my Tmobile and my Verzion phone side by side many times. In our area Verzion consistently has better coverage. Except for in weird out of the way places that didn't used to have any coverage for some reason there is Tmobile, it's weird.
I also have done a pretty thorough test from NY to NC then to CA. Verizon had the most consistent but when Verizon didn't work my Tmobile always did.
Verizon used to have VERY terrible customer service. They have improved a lot. But the cost is CRAZY when I look at Tmobile. But reliability is most important to so I suck it up and pay Verzion every month.
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My neighborhood is listed as partner connected.
https://i.imgur.com/XM2NRa7.png
https://i.imgur.com/wRE3hKS.png -
@Minion-Queen said in TMobile CEO on Trash Talking in the HBR:
Verizon used to have VERY terrible customer service. They have improved a lot. But the cost is CRAZY when I look at Tmobile. But reliability is most important to so I suck it up and pay Verzion every month.
This is why I left Sprint - coverage was unusable at my home. AT&T works perfect.. according to T-Mobile's own maps I'll be roaming when at home.
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@Minion-Queen said in TMobile CEO on Trash Talking in the HBR:
Verizon used to have VERY terrible customer service. They have improved a lot.
Only because they had to, not because they wanted to be good. If competition leaves, so will the good customer service.
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@Dashrender said in TMobile CEO on Trash Talking in the HBR:
@Minion-Queen said in TMobile CEO on Trash Talking in the HBR:
Verizon used to have VERY terrible customer service. They have improved a lot. But the cost is CRAZY when I look at Tmobile. But reliability is most important to so I suck it up and pay Verzion every month.
This is why I left Sprint - coverage was unusable at my home. AT&T works perfect.. according to T-Mobile's own maps I'll be roaming when at home.
T-Mobile doesn't have roaming. So that's not a negative.
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@Dashrender said in TMobile CEO on Trash Talking in the HBR:
My neighborhood is listed as partner connected.
Why the frown? You are all set, total coverage.
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@scottalanmiller said in TMobile CEO on Trash Talking in the HBR:
@Dashrender said in TMobile CEO on Trash Talking in the HBR:
@Minion-Queen said in TMobile CEO on Trash Talking in the HBR:
Verizon used to have VERY terrible customer service. They have improved a lot. But the cost is CRAZY when I look at Tmobile. But reliability is most important to so I suck it up and pay Verzion every month.
This is why I left Sprint - coverage was unusable at my home. AT&T works perfect.. according to T-Mobile's own maps I'll be roaming when at home.
T-Mobile doesn't have roaming. So that's not a negative.
But it also says my data would be non-LTE, so it's going to be pretty crappy and slow. Sure I'm home and probably have a home ISP to use, that's not the point.
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I really want to try Google Fi instead. But that would require moving my wife and mother-in-law to two new google phones.
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@Dashrender said in TMobile CEO on Trash Talking in the HBR:
@scottalanmiller said in TMobile CEO on Trash Talking in the HBR:
@Dashrender said in TMobile CEO on Trash Talking in the HBR:
@Minion-Queen said in TMobile CEO on Trash Talking in the HBR:
Verizon used to have VERY terrible customer service. They have improved a lot. But the cost is CRAZY when I look at Tmobile. But reliability is most important to so I suck it up and pay Verzion every month.
This is why I left Sprint - coverage was unusable at my home. AT&T works perfect.. according to T-Mobile's own maps I'll be roaming when at home.
T-Mobile doesn't have roaming. So that's not a negative.
But it also says my data would be non-LTE, so it's going to be pretty crappy and slow. Sure I'm home and probably have a home ISP to use, that's not the point.
Well to quite some degree, it would be the point. You want the best price for the best service in reality, not in theory. Now if the issue is that you are often around town, need LTE and don't get it, that's logical. But being at home, and avoiding the best service because "in theory" it doesn't give you LTE when you would not want to use it anyway, that's really bad thinking.
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@Dashrender said in TMobile CEO on Trash Talking in the HBR:
I really want to try Google Fi instead. But that would require moving my wife and mother-in-law to two new google phones.
Looks interesting but I'm not sure it is cheaper than T-Mobile and looks far more limited. T-Mobile I get unlimited users are lower rates (with two at higher) with unlimited data rather than pay per GB. Would depend on use for sure, for only two users, Google Fi looks a lot cheaper. But for ten, probably not.
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One thing that is a big deal with T-Mobile, they have local stores everywhere. I mean all over the world. You get off the train in Bucharest, T-Mobile is at the end of the platform before you even get coffee. For traveling that's a big deal. With Google, if your phone dies while abroad, what do you do?
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@scottalanmiller said in TMobile CEO on Trash Talking in the HBR:
@Dashrender said in TMobile CEO on Trash Talking in the HBR:
@scottalanmiller said in TMobile CEO on Trash Talking in the HBR:
@Dashrender said in TMobile CEO on Trash Talking in the HBR:
@Minion-Queen said in TMobile CEO on Trash Talking in the HBR:
Verizon used to have VERY terrible customer service. They have improved a lot. But the cost is CRAZY when I look at Tmobile. But reliability is most important to so I suck it up and pay Verzion every month.
This is why I left Sprint - coverage was unusable at my home. AT&T works perfect.. according to T-Mobile's own maps I'll be roaming when at home.
T-Mobile doesn't have roaming. So that's not a negative.
But it also says my data would be non-LTE, so it's going to be pretty crappy and slow. Sure I'm home and probably have a home ISP to use, that's not the point.
Well to quite some degree, it would be the point. You want the best price for the best service in reality, not in theory. Now if the issue is that you are often around town, need LTE and don't get it, that's logical. But being at home, and avoiding the best service because "in theory" it doesn't give you LTE when you would not want to use it anyway, that's really bad thinking.
yeah I know.. But looking at their pricing, 3 phones on T-Mobile is $140/month, my current ATT is $145 with 15 GB of data, something we never get close to. But this is before the $25/month discount I get with ATT, making my pretax bill $120, saving me $20/month.
Google Fi could save me some money, $20 first line and $15 ea extra line means $50 for calling/texting/access, plus $10/gig. We average around 6 Gig/month So that's another $60, total $110 plus taxes. Still, only a $10/month saving over AT&T, and I'm at 6 GB a month instead of 15. A heavy month could easy kill a whole year's worth of saving moving to Fi.
If I was a heavier data user, T Mobile would probably make more sense for me, even though it would be considerably more expensive when considering my discount (16% more).
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@scottalanmiller said in TMobile CEO on Trash Talking in the HBR:
One thing that is a big deal with T-Mobile, they have local stores everywhere. I mean all over the world. You get off the train in Bucharest, T-Mobile is at the end of the platform before you even get coffee. For traveling that's a big deal. With Google, if your phone dies while abroad, what do you do?
For 90% of the people the fact that it works outside of the US doesn't matter. This is why I have a Tmobile phone because I do travel to Canada often enough to make it worth it and of course my one trip to the UK a couple years ago.
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@Minion-Queen said in TMobile CEO on Trash Talking in the HBR:
@scottalanmiller said in TMobile CEO on Trash Talking in the HBR:
One thing that is a big deal with T-Mobile, they have local stores everywhere. I mean all over the world. You get off the train in Bucharest, T-Mobile is at the end of the platform before you even get coffee. For traveling that's a big deal. With Google, if your phone dies while abroad, what do you do?
For 90% of the people the fact that it works outside of the US doesn't matter. This is why I have a Tmobile phone because I do travel to Canada often enough to make it worth it and of course my one trip to the UK a couple years ago.
Is it even as low as 90%?
Yeah I tend to agree.
As to Scott's question - what does someone do who is using a Google Fi phone? I guess the same thing they could do in the US, start looking for who carries the Google Pixel in a store where they are, if anyone does. At least in the US, that's Verizon. Looks like you can get the Pixel at a Best Buy store as well - though not sure if it would require you to either already have a Verizon account or not.
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@Minion-Queen said in TMobile CEO on Trash Talking in the HBR:
@scottalanmiller said in TMobile CEO on Trash Talking in the HBR:
One thing that is a big deal with T-Mobile, they have local stores everywhere. I mean all over the world. You get off the train in Bucharest, T-Mobile is at the end of the platform before you even get coffee. For traveling that's a big deal. With Google, if your phone dies while abroad, what do you do?
For 90% of the people the fact that it works outside of the US doesn't matter. This is why I have a Tmobile phone because I do travel to Canada often enough to make it worth it and of course my one trip to the UK a couple years ago.
They must have a roaming agreement with someone, I can't recall seeing them anywhere!
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I think it is Rogers or something like that (I can tell you tomorrow cause I will be driving through to get from NY to MI).
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@Minion-Queen Rogers, Bell, Telus
There are some other ones but I sincerely doubt you'll ever go to Saskatchewan (directly above Montana / North Dakota)
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@Dashrender said in TMobile CEO on Trash Talking in the HBR:
yeah I know.. But looking at their pricing, 3 phones on T-Mobile is $140/month, my current ATT is $145 with 15 GB of data, something we never get close to. But this is before the $25/month discount I get with ATT, making my pretax bill $120, saving me $20/month.
The secret with T-Mobile is getting as many as people as you can onto your plan. We are a family of three lines right now and will be adding the fourth for Luciana in a couple years at most. Adding parents, cousins, roommates, etc. drops the per line price like crazy.
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@Minion-Queen said in TMobile CEO on Trash Talking in the HBR:
@scottalanmiller said in TMobile CEO on Trash Talking in the HBR:
One thing that is a big deal with T-Mobile, they have local stores everywhere. I mean all over the world. You get off the train in Bucharest, T-Mobile is at the end of the platform before you even get coffee. For traveling that's a big deal. With Google, if your phone dies while abroad, what do you do?
For 90% of the people the fact that it works outside of the US doesn't matter. This is why I have a Tmobile phone because I do travel to Canada often enough to make it worth it and of course my one trip to the UK a couple years ago.
Because Canada and Mexico are 100% included as non-foreign, it affects more than you'd think.
