Homeworking
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@Dashrender said in Homeworking:
I don't understand why MS hasn't killed the old Lync product and moved fully to the 'Skype' product and just expand that. It seems like such a better and more mature platform.
I agree.
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@Breffni-Potter said in Homeworking:
@Carnival-Boy said in Homeworking:
I believe it does, but I haven't used it. Note that I'm not just looking at chat between IT staff, I'm looking at using it company wide for users to chat to us.
Again, FreshDesk
Have a chat window on the support page, this doubles up because if no one is online, they get to fill in a ticket.You want to drive people to as few sources as possible.
I believe chat is only available on their mid-priced plans and higher (from $25 per agent). We're only on the free plan. I'm not sure it's a feature worth paying for at the moment.
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@Carnival-Boy said in Homeworking:
@Breffni-Potter said in Homeworking:
@Carnival-Boy said in Homeworking:
I believe it does, but I haven't used it. Note that I'm not just looking at chat between IT staff, I'm looking at using it company wide for users to chat to us.
Again, FreshDesk
Have a chat window on the support page, this doubles up because if no one is online, they get to fill in a ticket.You want to drive people to as few sources as possible.
I believe chat is only available on their mid-priced plans and higher (from $25 per agent). We're only on the free plan. I'm not sure it's a feature worth paying for at the moment.
That's a big jump in cost.
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@Dashrender said in Homeworking:
I don't understand why MS hasn't killed the old Lync product and moved fully to the 'Skype' product and just expand that. It seems like such a better and more mature platform.
My guess is that they never figured out how to integrate it.
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What about Discord? https://discordapp.com/
I know this isn't necessarily its intended use, but it kind of gives you the best of both worlds. Immediately available voice chat, and strait text-based conversations. Just request that he remains logged in and available during his regular work hours.
It has a dedicated app, and works out of the browser as well.
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And per "Discord Dan", it can be used for legitimate business without breaking ToS.
https://www.reddit.com/r/discordapp/comments/3olnl5/discord_for_business/
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@RamblingBiped said in Homeworking:
What about Discord? https://discordapp.com/
I know this isn't necessarily its intended use, but it kind of gives you the best of both worlds. Immediately available voice chat, and strait text-based conversations. Just request that he remains logged in and available during his regular work hours.
It has a dedicated app, and works out of the browser as well.
TEsting it out. Quick look it seems nice.
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Looks good but I need to discourage this particular employee from going on gaming forums, not encourage them.
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If your company happens to have paid Github accounts, you can try Gitter which is free and create private channels/groups.
Gitter is pretty cool by default but on free Github accounts your essentially in public chat.Slack now has audio too.
Not saying you shouldn't try Skype, I haven't used it in a couple years, I just never liked it. It was like an app that didn't know what it wanted to be when it grew up, so it was very clunky at any particular feature. Mediocre voice, mediocre chat, etc.
