Former Verizon-Now Frontier Communication....why is the review so bad?
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I saw another thread about changing ISP (FL), so I decide to look up how my ISP is doing... apparently they deserved -1 star if it exists.
Personally, I do not have any problem with them. The transaction was smooth with (expected) 4 hours downtime during the switch, but that was it. I have been using Verizon Fios (internet only) for the past couple of years, and their customer services are sloppy at best. Their supreme "Quantum Gateway" sucks real bad. I am still using Actiontec MI424WR daisy chained with ASUS RT-AC3200 with little to no problem for the past years.
However, Frontier receive 1star or less on most review website. Why is that? Can anyone shine some light? I have not encounter any problem that required me to call their support yet... Although I can related to some review that their reps failed to impress me as knowledged or well-trained.
Unfortunately, my address only support Frontier (Verizon) or Time Warner.... so I choose Verizon..this is before the switch. After reading some reviews I am now uncertain if I should remain with Frontier or make the switch.
source:
https://www.consumeraffairs.com/cell_phones/frontier.html
http://www.bbb.org/upstate-new-york/business-reviews/telephone-communications/frontier-communications-corp-in-rochester-ny-31775
https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=frontier communications&lrd=0x864c175b62e73149:0x290d044d5960e277,1, -
Frontier is only bad in terms of the technology used, it's outdated and slow in comparison to Time Warner.
Verizon FIOS I've heard has had pretty good reviews.
Now in your area (and the reviews being so limited) it's difficult to say for sure, maybe the service in this area is horrible. Maybe customer support/tech response time is just as bad.
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This is because Frontier borked the transition from the switchover. They underestimated the complexity and blew the timeline. At first frontier said it would only be a few hours for the outage when it came time to switch. But it literally took months for some people to get reconnected after the buyout.
http://arstechnica.com/business/2016/05/frontier-outages-persist-35-days-after-switch-from-verizon/
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Honestly, you've got the choice of one company (Frontier) that was put together solely for Verison to dump their unwanted and un-cared for infrastructure on (they didn't start that way, it's just what it's become), and a lazy, complacent company that just doesn't care in Time Warner. Neither of them are something I'd be happy with, they're just what you're stuck with. Probably not worth the time and hassle to switch, unless they completely screw up.
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@travisdh1 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Honestly, you've got the choice of one company (Frontier) that was put together solely for Verison to dump their unwanted and un-cared for infrastructure on (they didn't start that way, it's just what it's become), and a lazy, complacent company that just doesn't care in Time Warner. Neither of them are something I'd be happy with, they're just what you're stuck with. Probably not worth the time and hassle to switch, unless they completely screw up.
True... Time to move to Austin for Google Fiber.
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I was switching one of my customers from Frontier to Logix. Frontier messed up every possible way they could and I had to call them repeatedly over multiple days with 45 minute hold times. Everyone I know with FIOS has said their experience has been worse since Frontier took over
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It's time for all cities to install their own fiber and allow the ISPs connection to that. Think of the power grid, one grid, but power/internet can come from anywhere.
The big issue with this is that you now have two people to complain at when you have issues, the city and the ISP, cause you have no idea where the problem is.
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@Dashrender said in Former Verizon-Now Frontier Communication....why is the review so bad?:
It's time for all cities to install their own fiber and allow the ISPs connection to that. Think of the power grid, one grid, but power/internet can come from anywhere.
The big issue with this is that you now have two people to complain at when you have issues, the city and the ISP, cause you have no idea where the problem is.
Naw, our politicians enjoy their salary from the ISPs too much to allow that to happen. Can't go around doing whats in the best interest of the citizens, it would be unheard of
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I've had some connection to Frontier since I was born and they are pretty bad. They aren't the worst, but they aren't good. They've never gotten POTS lines to be stable or sound good. What's really weird is that I had my old Frontier phone bought by Verizon and turn into a Verizon account. Then my Verizon line was bought by Frontier and turned back into Frontier!
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@Brains said in Former Verizon-Now Frontier Communication....why is the review so bad?:
I was switching one of my customers from Frontier to Logix. Frontier messed up every possible way they could and I had to call them repeatedly over multiple days with 45 minute hold times. Everyone I know with FIOS has said their experience has been worse since Frontier took over
Frontier has a bad track record. So sad that Verizon sold their customers out to them. Doesn't make me happy with Verizon, either.
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@DustinB3403 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Frontier is only bad in terms of the technology used,
No, they are bad in competence and quality of service, too.
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Agree with @scottalanmiller . I have had Frontier in one office and their quality has been HORRIBLE; ranks right up there with that other carrier everyone knows I love to hate (and, both from Rochester area??). Our Tampa office git stuck in the middle of the takeover and was down not for 4 hours, but 4 DAYS! Yep DAYS!. Now the billing issues have started as we had a special deal on our FiOS circuit that did not carry over.
For residential, I am sure they are better than Time Warner, but for business, I cannot recommend them. -
@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Agree with @scottalanmiller . I have had Frontier in one office and their quality has been HORRIBLE; ranks right up there with that other carrier everyone knows I love to hate (and, both from Rochester area??).
Yes, they are. It's because Rochester was not regulated like the rest of the nation so carriers that didn't meet the required standards of the rest of the country (more or less) were allowed to grow and flourish there.
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@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Our Tampa office git stuck in the middle of the takeover and was down not for 4 hours, but 4 DAYS! Yep DAYS!. Now the billing issues have started as we had a special deal on our FiOS circuit that did not carry over.
I've had T1 customers in Rochester down for over six months. Four days isn't even a blip.
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@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
For residential, I am sure they are better than Time Warner, but for business, I cannot recommend them.
Nope, we dropped them. TW isn't way better, but better.
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NTG HQ was on Frontier from 2003 - 2006. SDSL!
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@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Our Tampa office git stuck in the middle of the takeover and was down not for 4 hours, but 4 DAYS! Yep DAYS!. Now the billing issues have started as we had a special deal on our FiOS circuit that did not carry over.
I've had T1 customers in Rochester down for over six months. Four days isn't even a blip.
How was it offline that long? I know the fcc regulations have some wiggle room, I didnt know they had that much.
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@Brains said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Our Tampa office git stuck in the middle of the takeover and was down not for 4 hours, but 4 DAYS! Yep DAYS!. Now the billing issues have started as we had a special deal on our FiOS circuit that did not carry over.
I've had T1 customers in Rochester down for over six months. Four days isn't even a blip.
How was it offline that long? I know the fcc regulations have some wiggle room, I didnt know they had that much.
FCC does very little with T1s, especially in areas that are not regulated.
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@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@Brains said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Our Tampa office git stuck in the middle of the takeover and was down not for 4 hours, but 4 DAYS! Yep DAYS!. Now the billing issues have started as we had a special deal on our FiOS circuit that did not carry over.
I've had T1 customers in Rochester down for over six months. Four days isn't even a blip.
How was it offline that long? I know the fcc regulations have some wiggle room, I didnt know they had that much.
FCC does very little with T1s, especially in areas that are not regulated.
I thought T1s had some guarantee where they had to begin working on the problem within 24-48 hours? I may be misremembering specifics
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@scottalanmiller bet I can guess who the provider was !
