Windows 10 File Explorer Problems



  • I have a user working remotely that is experience a strange issue with Windows 10 File Explorer. Whenever he tries to open or save a file it takes an unusually long time to access anything in File Explorer. We've tried disconnecting all network shares that are inaccessible and changing the behavior of "Quick Access" to only cache local items and the behavior persists. However, if he turns on Airplane mode it operates normally... As soon as he turns wifi back on the problem reappears.

    Has anyone else experienced this? He has a nearly identical personal laptop that does not have these problems. The only major difference between the two is his work laptop is joined to our domain and his personal laptop is not. I don't have any other users (including myself) that experience this when working outside of the office.

    Any ideas?



  • Does it have a data plan? Also, if airplane mode is a thing hes connecting wirelessly? Could be environmental interference.



  • @wirestyle22 said in Windows 10 File Explorer Problems:

    Does it have a data plan? Also, if airplane mode is a thing hes connecting wirelessly? Could be environmental interference.

    No, no data plan and I doubt it is environmental interference. My guess is it is trying to access some network-related resource and timing out. When the network is disconnected it doesn't try to look for the resource and just switches back to default behavior.



  • That is weird. Airplane mode just disables radio chips. My guess was that the radio chip was causing interference.



  • Is the Windows search service running / set to automatic?

    Is this device on a domain or is it all personal network?

    Might do a sfc check as well.



  • Maybe Quick Access is the issue?



  • @wirestyle22 said in Windows 10 File Explorer Problems:

    That is weird. Airplane mode just disables radio chips. I still think its interference.

    Well, the primary reason I don't think it is interference is:

    1. His other laptop works fine.
    2. He's an electrical engineer that specializes in wireless radios and associated technologies.

    If it was interference contributing to the issue he would more than likely been able to diagnose and resolve the issue himself.



  • @RamblingBiped said in Windows 10 File Explorer Problems:

    @wirestyle22 said in Windows 10 File Explorer Problems:

    That is weird. Airplane mode just disables radio chips. I still think its interference.

    Well, the primary reason I don't think it is interference is:

    1. His other laptop works fine.
    2. He's an electrical engineer that specializes in wireless radios and associated technologies.

    If it was interference contributing to the issue he would more than likely been able to diagnose and resolve the issue himself.

    I see. That is a weird issue.





  • @DustinB3403 said in Windows 10 File Explorer Problems:

    Maybe Quick Access is the issue?

    That was my initial thought. I had him go through those steps and the issue still persists. He's disconnected all inaccessible network shares as well.



  • @RamblingBiped said in Windows 10 File Explorer Problems:

    @DustinB3403 said in Windows 10 File Explorer Problems:

    Maybe Quick Access is the issue?

    That was my initial thought. I had him go through those steps and the issue still persists. He's disconnected all inaccessible network shares as well.

    Hrm... maybe the Youtube video will assist?



  • We have a problem that sounds similar where the Wifi on the system is being used instead of the hard wired.

    The Wifi isn't connected to our LAN domain. So that causes issues.



  • @BRRABill said in Windows 10 File Explorer Problems:

    We have a problem that sounds similar where the Wifi on the system is being used instead of the hard wired.

    The Wifi isn't connected to our LAN domain. So that causes issues.

    The really strange thing is he didn't have these symptoms when he was here, whether he was working on our network or not... Now that he is on another continent things are acting weird.

    I'm going to work with him to establish a remote session in Windows 10 so I can do some firsthand troubleshooting to see if I can figure out what is going on...



  • So the issues seems to be network related... How I'm not sure. I have remote access to his system and I'm able to browse local directories just fine. If I open an application like notepad and attempt to save a file it hangs for around 90 seconds before opening the Save As dialog box.

    I've also done the following:

    -disabled Antivirus
    -disabled firewall
    -changed quick access to "This PC"
    -disconnected all network drives

    I'm currently trying the SFC / DISM "solution" right now. But the fact that this works without issue when he's disconnected from a network is really odd. And the fact that I can browse all local directories and create new folders/files directly in File Explorer without any issue is kind of strange as well.



  • @RamblingBiped said in Windows 10 File Explorer Problems:

    So the issues seems to be network related... How I'm not sure. I have remote access to his system and I'm able to browse local directories just fine. If I open an application like notepad and attempt to save a file it hangs for around 90 seconds before opening the Save As dialog box.

    I've also done the following:

    -disabled Antivirus
    -disabled firewall
    -changed quick access to "This PC"
    -disconnected all network drives

    I'm currently trying the SFC / DISM "solution" right now. But the fact that this works without issue when he's disconnected from a network is really odd. And the fact that I can browse all local directories and create new folders/files directly in File Explorer without any issue is kind of strange as well.

    The ability to browse and save locally should always be hundreds of times faster (whether we notice it or not). When this user is accessing any network share, if the browse/load functionality is slow it has to be tied to a network related issue. Be it caching etc.

    Let us know how the sfc goes.



  • So I downloaded SysInternals TCPView and ran it while trying to save a test file from Notepad.exe. Lo and behold, the application tries to access the disconnected network drive via ip address over http. WHY?!?!?!?!

    Any clues as to how I can stop this from happening? Any idea WHY it is trying to access a network share that has been disconnected?



  • @RamblingBiped said in Windows 10 File Explorer Problems:

    So I downloaded SysInternals TCPView and ran it while trying to save a test file from Notepad.exe. Lo and behold, the application tries to access the disconnected network drive via ip address over http. WHY?!?!?!?!

    HAHa...

    Um not off hand..... I can investigate tomorrow though...

    Windows 10.... how I hate you some times...



  • So the problem is definitely directly related to the fact that the PC is joined to our domain AND looking for a domain network resource that is not available. I was able to create a local account for the user and the behavior did not persist with the local account.

    So... Any clues on how to remotely disable a group policy remotely when the laptop has no connection to the domain? Will a locally implemented group policy override any domain group policy on a domain user account?



  • Was this network location the default save location/Documents redirected? If so redirecting his Documents/default save location to local computer may fix the issue.

    Is there a vpn setup so he can get access to the network resource, or a GPO you could apply to him after connecting the sets the offending option to "Not Configured"
    or
    You can remove a pc from a domain using local admin credentials. This should allow him to modify policy objects that would be uneditable using your configured domain gpos.



  • Interesting issue.



  • @momurda said in Windows 10 File Explorer Problems:

    Was this network location the default save location/Documents redirected? If so redirecting his Documents/default save location to local computer may fix the issue.

    Is there a vpn setup so he can get access to the network resource, or a GPO you could apply to him after connecting the sets the offending option to "Not Configured"
    or
    You can remove a pc from a domain using local admin credentials. This should allow him to modify policy objects that would be uneditable using your configured domain gpos.

    That is the really strange thing... I've got a policy in place for his PC that snuffs the document redirection, and ensures everything is local to his machine. It worked when he was state-side, and is suddenly causing him grief while he's overseas.

    This behavior doesn't show up on any other laptops that leave the building either.

    And the only problem with disjoining the domain remotely is that he doesn't have VPN access, and I'd not be able to rejoin the system. With the computer disjoined his domain account wouldn't be usable on the laptop.

    Frustrating stuff.



  • I doubt it, but I'll toss out DNS - what is he using?

    Does he have any static DNS entries?

    What happens if you manually kill the network folder in my computer? Or is it already gone?

    Does the IP or name of the network share show up anywhere in the registry?



  • @Dashrender said in Windows 10 File Explorer Problems:

    I doubt it, but I'll toss out DNS - what is he using?

    Does he have any static DNS entries?

    What happens if you manually kill the network folder in my computer? Or is it already gone?

    Does the IP or name of the network share show up anywhere in the registry?

    The drive is gone, it has been manually disconnected. I've also got all of these policies set up as preferences, so they should be able to revoke them and not cause any issues (assuming I understand group policy preferences correctly). When it tries to connect to the share it looks like it is just using the IP address. I've not searched the registry for the ip address yet.



  • @Dashrender said in Windows 10 File Explorer Problems:

    I doubt it, but I'll toss out DNS - what is he using?

    Does he have any static DNS entries?

    What happens if you manually kill the network folder in my computer? Or is it already gone?

    Does the IP or name of the network share show up anywhere in the registry?

    So I found and entry under HKEY_CURRENT_USER/Network/ for the mapped drive! If I delete this entry it shouldn't do any harm to the system right?

    Logically I should be able to do a registry key export for the entry, delete it in the registry, and test to see if it clears up the issue?



  • This is what I would do.



  • @RamblingBiped said in Windows 10 File Explorer Problems:

    @Dashrender said in Windows 10 File Explorer Problems:

    I doubt it, but I'll toss out DNS - what is he using?

    Does he have any static DNS entries?

    What happens if you manually kill the network folder in my computer? Or is it already gone?

    Does the IP or name of the network share show up anywhere in the registry?

    So I found and entry under HKEY_CURRENT_USER/Network/ for the mapped drive! If I delete this entry it shouldn't do any harm to the system right?

    Logically I should be able to do a registry key export for the entry, delete it in the registry, and test to see if it clears up the issue?

    Yes, export a copy of it just for good measure, and then delete the value for the mapped drive.

    I wouldn't completely delete the key.



  • This post is deleted!


  • This may seem simple but have you tried disabling the NIC when connected wirelessly? I've seen connection issues with wired when the wireless radio was on but not connected...I suppose it could cause issues the other way as well.



  • So, that was not the problem, but I found it! It looks like the user's profile for "Favorites" was still refering to the network location. I went in, removed the reference to favorites, and VOILA! No more stall or attempt to connect to the network share.

    Thanks to @Dashrender for the registry searching recommendation.

    Now I'll have to go back through my group policy settings and make sure that is corrected on my side of the pond.



  • curious, did his favorites work? was he getting an error that his favorites were not syncing?


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