Help! Internet problems
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@PSX_Defector said:
A little different.
https://www.digium.com/products/voip-gateways/g100
It's SIP all the way to you, it's just using a converter to integrate into your old school PBX as a requirement. Nothing is stopping you from going pure SIP on it, just gotta have the right equipment.
A PRI straight from the central office is never gonna use framing like this.
Yes, but that's the only PRI service they will sell us these days. It's not over our WAN connection or anything (or even the same providers).
There's something like 6-8 fiber strains going into the converter cabinets.
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Fixed and phone system back on line. It's only taken 27 hours
As I suspected, internet issues were the cause. The SIP trunks tried to register at hipcom.co.uk and we couldn't access this site. BT initially blamed our firewall and denied any responsibility ("none of our other customers have reported any problems"). It took us quite a while to convince them that it was a problem at their end. We ended up plugging a laptop directly into their router to prove that it wasn't our firewall or anything on our LAN. We even used a different router plugged directly into the leased line to rule out router problems.
Eventually they escalated it up their organisation and discovered that some engineer somewhere had created a "duplicate route in the exchange" whatever that means. I presume someone was doing some work for another company and mistyped the IP address and used our IP address which caused certain routes to be blocked, including the route needed to register the SIP trunks.
It's quite a relief but it's been a horrible couple of days and who knows how much damage to our reputation and order book.
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I'm now looking into any resilience it would be prudent to implement to prevent any future issues. One idea is to order some SIP trunks from another provider and have them connected over a spare ADSL line. So if we have any problems with our main internet connection or our main SIP trunks we can just route the phone system over the ADSL line on alternate SIP trunks and get our phone number diverted to that new route whilst the old route is repaired.
Or I may not bother and accept that our issues were pretty unusual and very unlikely to happen ever again.
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@Carnival-Boy said:
I'm now looking into any resilience it would be prudent to implement to prevent any future issues. One idea is to order some SIP trunks from another provider and have them connected over a spare ADSL line. So if we have any problems with our main internet connection or our main SIP trunks we can just route the phone system over the ADSL line on alternate SIP trunks and get our phone number diverted to that new route whilst the old route is repaired.
Or I may not bother and accept that our issues were pretty unusual and very unlikely to happen ever again.
Getting two companies to work together to allow the numbers to roll over would be hard. I dobut they'd do that so likely pretty much just be outbound calls that it would help.
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We got our phone number rerouted to a new number whilst this was going on, so I assume we'd just do that again. ie get calls to 12345 to route to number 678910. It was done within a few minutes though we were told it could take up to 24 hours.
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@Carnival-Boy said:
We got our phone number rerouted to a new number whilst this was going on, so I assume we'd just do that again. ie get calls to 12345 to route to number 678910. It was done within a few minutes though we were told it could take up to 24 hours.
Ah, so with your setup it doesn't matter what phone number the phone system see. Ours would take too long to configure if we didn't have them roll over. We have a lot of department DID's and such.
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We do have DIDs but have been trying not to use them, preferring a single number with an auto-attendant (which everyone hates).
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@thecreativeone91 said:
@Carnival-Boy said:
I'm now looking into any resilience it would be prudent to implement to prevent any future issues. One idea is to order some SIP trunks from another provider and have them connected over a spare ADSL line. So if we have any problems with our main internet connection or our main SIP trunks we can just route the phone system over the ADSL line on alternate SIP trunks and get our phone number diverted to that new route whilst the old route is repaired.
Or I may not bother and accept that our issues were pretty unusual and very unlikely to happen ever again.
Getting two companies to work together to allow the numbers to roll over would be hard. I dobut they'd do that so likely pretty much just be outbound calls that it would help.
My local SIP provider will allow me to forward my calls to another number. Assuming he could do the same, just have the main SIP provider forward all calls to his numbers to his backup number during the outage and bob's your uncle.
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@Dashrender said:
My local SIP provider will allow me to forward my calls to another number. Assuming he could do the same, just have the main SIP provider forward all calls to his numbers to his backup number during the outage and bob's your uncle.
That doesn't work when you have a lot of inbound rules as well as multiple Toll Free lines as well.
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@Dashrender said:
My local SIP provider will allow me to forward my calls to another number. Assuming he could do the same, just have the main SIP provider forward all calls to his numbers to his backup number during the outage and bob's your uncle.
Yes. That is exactly what we do.
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@thecreativeone91 said:
That doesn't work when you have a lot of inbound rules as well as multiple Toll Free lines as well.
Sure it does. You just need an emergency IVR message stating there is a problem with the telephone provider and calls are being rerouted to a backup system. Then dump the calls to a few desginated emergency operators.
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@JaredBusch said:
@thecreativeone91 said:
That doesn't work when you have a lot of inbound rules as well as multiple Toll Free lines as well.
Sure it does. You just need an emergency IVR message stating there is a problem with the telephone provider and calls are being rerouted to a backup system. Then dump the calls to a few desginated emergency operators.
We have lines with a roll over agreement between to providers so we don't have to do that.
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@thecreativeone91 said:
@JaredBusch said:
@thecreativeone91 said:
That doesn't work when you have a lot of inbound rules as well as multiple Toll Free lines as well.
Sure it does. You just need an emergency IVR message stating there is a problem with the telephone provider and calls are being rerouted to a backup system. Then dump the calls to a few desginated emergency operators.
We have lines with a roll over agreement between to providers so we don't have to do that.
You're situation is a bit larger than most, so those agreements are definitely a good idea.
Our provider does allow us to designate a failover forward to phone number, so in the case where the SIP traffic can't register, it would auto failover.
