Unresponsive HP Proliant DL385 G7
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We have an HP Proliant DL385 G7 that is unresponsive. My guess is that either the motherboard or a PSU has failed. There is no video output from it. A power cycle does nothing. Here are what the lights look like...
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This document has the flowchart for problem resolution...
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Hoping that this is right and it is a power supply fault for one power supply...
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Power cables were tested. Both PSUs reseated. Each PSU attempted individually. No luck. System status remains the same.
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It would seem rather likely after all of that and from following the chart that the motherboard is probably what has failed.
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Yeah, that's what I am afraid of.
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Both PSUs are flashing green. That's the latest update.
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Sadly the flowcart does not tell me what flashing green means
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I'm guessing that ILO isn't accessible either?
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As dumb as it sounds did you try pulling the power cables, holding the power button in for 20 seconds and then plugging the power cables in?
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@nadnerB said:
I'm guessing that ILO isn't accessible either?
Strangely, it is pingable, but not responsive
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@nadnerB said:
As dumb as it sounds did you try pulling the power cables, holding the power button in for 20 seconds and then plugging the power cables in?
They say that they did that, but who knows.
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@scottalanmiller said:
@nadnerB said:
As dumb as it sounds did you try pulling the power cables, holding the power button in for 20 seconds and then plugging the power cables in?
They say that they did that, but who knows.
If you are on site, and you didn't do it, assume it didn't happen, lol.
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Reaching....that rack looks pretty empty....so is anything else connected to the same power source working? You're right, the manuals say nothing about flashing green LEDs. Just that green is good.
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@jrewolinski said:
Reaching....that rack looks pretty empty....so is anything else connected to the same power source working? You're right, the manuals say nothing about flashing green LEDs. Just that green is good.
Yes- there was another appliance attached to the rack. Which was reachable.
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@jrewolinski said:
Reaching....that rack looks pretty empty....so is anything else connected to the same power source working? You're right, the manuals say nothing about flashing green LEDs. Just that green is good.
No idea what else was in the rack, @Minion-Queen was physically at the DC two hours ago so might have some insight to that. The servers (there were two but only one failed) are being moved internationally right now and should be at the facilities here in the US in about two hours.
Hopefully we will have the HP engineer on the phone soon and can ask about the flashing green LEDs. We will also have it hooked up somewhere where we can open it up, inspect it, poke around, reseat everything possible, look for burned up caps, etc.
Right now it is deracked and idle. So we are in "wait and see" mode. HP has been responding and is being kept in the loop.
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@scottalanmiller said:
This document has the flowchart for problem resolution...
Seems to be lacking a percussive maintenance step....
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Do we have a current spec sheet for what is internal? CPU etc?
