What Are You Doing Right Now
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Good morning to all
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Dealing with adobe support, they removed phone support, and their chat is slow as crap. They just keep promoting using the forums to post the problem (where non Adobe employee can do their work). Nice to know you get so much for your monthly fees.
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And now there's 7 of those messages telling me to use the forums.
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@thecreativeone91 said:
And now there's 7 of those messages telling me to use the forums.
Now 10. Very long wait for live chat. Avg. Wait time according to other sites for adobe support is now 99min this should be fun. Odd that the removed both email and phone support yet demand monthly fees.
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Still waiting...
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@thecreativeone91 said:
Now 10. Very long wait for live chat. Avg. Wait time according to other sites for adobe support is now 99min this should be fun. Odd that the removed both email and phone support yet demand monthly fees.
AND they still make you wait. To your company, your time is worth $x per hour (obviously).
So technically they are charging your company two fees. Their monthly fee and wasted waiting time (as you are limited in what you can do, lest you miss your place in the chat queue).
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That makes me less likely to recommend them. -
In fact, I haven't been recommending them for a while.
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@nadnerB said:
In fact, I haven't been recommending them for a while.
There's very few other choices in Video Production, After Effects & Photoshop is a must. Premiere Pro and Avid Media composer are the only two professional choices. There's Edius for News, and there's Sony Vegas for Consumer/Prosumer. And then there's Final Cut Pro for well for consumer mostly. Lightworks isn't too great.
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Took about an hour and a half to get an agent. Took him about 10 seconds to fix the problem (activation needed to be reset on their servers). Seems they moved support to India as well, it used to be US based support.
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@thecreativeone91 said:
@nadnerB said:
In fact, I haven't been recommending them for a while.
There's very few other choices in Video Production, After Effects & Photoshop is a must. Premiere Pro and Avid Media composer are the only two professional choices. There's Edius for News, and there's Sony Vegas for Consumer/Prosumer. And then there's Final Cut Pro for well for consumer mostly. Lightworks isn't too great.
I was thinking more of image editing. I'd forgotten about their other stuff.
That's disappointing that there aren't any real alternatives. I guess that's what happens when a company gets the hearts and minds of it's users. -
Just spent nearly three hours playing Broken Age with my daughter. Well into Act 2 now.
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Wondering why clicking the return to last place button on this thread never take me anywhere near the last place I looked at.
Definitely appears that some work to still do on really long threads and their management.
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@Dashrender said:
Wondering why clicking the return to last place button on this thread never take me anywhere near the last place I looked at.
Definitely appears that some work to still do on really long threads and their management.
Hmm, it works generally fine for me. The only time I have this issue is when I am at a different computer.
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@coliver said:
@Dashrender said:
Wondering why clicking the return to last place button on this thread never take me anywhere near the last place I looked at.
Definitely appears that some work to still do on really long threads and their management.
Hmm, it works generally fine for me. The only time I have this issue is when I am at a different computer.
This makes me wonder - is it cookie based or logged on server side cached info based?
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@Dashrender said:
@coliver said:
@Dashrender said:
Wondering why clicking the return to last place button on this thread never take me anywhere near the last place I looked at.
Definitely appears that some work to still do on really long threads and their management.
Hmm, it works generally fine for me. The only time I have this issue is when I am at a different computer.
This makes me wonder - is it cookie based or logged on server side cached info based?
I assume it is cookie/local cache based. When clearing your browsing history the last viewed things reset.
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<redacted>
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It's local. Last viewed place is always different on my different devices.
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Good morning. Finally getting rolling around here. Was kept up late playing Broken Age. That game is pretty awesome.
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Going to be a long day here. As needed support customer has CryptoWall....
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@Minion-Queen Yuck. Have fun with that
