Corrupted file, unless ...
-
Got this problem at work:
Got a laptop.
Windows 10 and Office 2016.
If I download an Office file, (mostly just used Excel and Powerpoint files so far), the files won't open in the application, a warning pops up saying the file is corupt.
I've done a 'Repair' on Office.
If I copy the downloaded file from the Downloads folder, to a usb stick and open it from the usb stick, the file will open without error.
If I copy the downloaded file from the Downloads folder, to the Desktop, and open it, I get the error.
If I copy the file from the Downloads folder, to the usb stick, don't open it on the usb stick, but copy it to the Desktop and open it from the Desktop, it opens.
But all that happens with files that have been emailed to this user as well.
I've checked System and Application event logs, nothing looks out of the ordinary.
In summing up, if the user receives an Office file via email or downloaded from the web, it generates a 'File is Corrupt' error message when opened. But once the file has been copied & pasted back, the file will open without error.
Thanks for any help.
-
User profile is likely damaged,… kill the profile or Nike the computer…
But that is a first read guess.
-
@gjacobse said in Corrupted file, unless ...:
User profile is likely damaged,… kill the profile or Nike the computer…
But that is a first read guess.
Either option is most likely a quicker fix than identifying & fixing the problem.
Thanks for the input.
-
@siringo said in Corrupted file, unless ...:
Got this problem at work:
Got a laptop.
Windows 10 and Office 2016.
If I download an Office file, (mostly just used Excel and Powerpoint files so far), the files won't open in the application, a warning pops up saying the file is corupt.
I've done a 'Repair' on Office.
If I copy the downloaded file from the Downloads folder, to a usb stick and open it from the usb stick, the file will open without error.
If I copy the downloaded file from the Downloads folder, to the Desktop, and open it, I get the error.
If I copy the file from the Downloads folder, to the usb stick, don't open it on the usb stick, but copy it to the Desktop and open it from the Desktop, it opens.
But all that happens with files that have been emailed to this user as well.
I've checked System and Application event logs, nothing looks out of the ordinary.
In summing up, if the user receives an Office file via email or downloaded from the web, it generates a 'File is Corrupt' error message when opened. But once the file has been copied & pasted back, the file will open without error.
Thanks for any help.
If the affected user sends a new e-mail and (attaches that same file after it has been saved locally) to another user, does it open?
I'm sure it will open if the source sends it to the other user, my question is will it open after it has come to rest on the problematic user's pc.
If so, definitely try a new profile.
-
@siringo said in Corrupted file, unless ...:
Got this problem at work:
Got a laptop.
Windows 10 and Office 2016.
If I download an Office file, (mostly just used Excel and Powerpoint files so far), the files won't open in the application, a warning pops up saying the file is corupt.
I've done a 'Repair' on Office.
If I copy the downloaded file from the Downloads folder, to a usb stick and open it from the usb stick, the file will open without error.
If I copy the downloaded file from the Downloads folder, to the Desktop, and open it, I get the error.
If I copy the file from the Downloads folder, to the usb stick, don't open it on the usb stick, but copy it to the Desktop and open it from the Desktop, it opens.
But all that happens with files that have been emailed to this user as well.
I've checked System and Application event logs, nothing looks out of the ordinary.
In summing up, if the user receives an Office file via email or downloaded from the web, it generates a 'File is Corrupt' error message when opened. But once the file has been copied & pasted back, the file will open without error.
Thanks for any help.
Right click on the file after downloading it, Properties --> Unblock. Look down just above the APPLY button.
-
Thanks everyone for the input. I'll check it out when possible.
