Tactical RMM
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@DustinB3403 said in Tactical RMM:
One of the issues I see with it is that you wouldn't have 24/7 support like with other products.
Sure, but have you dealt with many RMM solutions? Having "support" doesn't imply that it works or that they can fix it. It sounds nice, and maybe you can find a good vendor, and Tactical is still Alpha so I'm not saying people should jump on this, just that "supported" solutions have been so bad for us that it took more manpower to fix their stuff for them than to roll our own.
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@scottalanmiller said in Tactical RMM:
@DustinB3403 said in Tactical RMM:
This would be for the small MSP shops that want to roll their own solution.
No, we do that, and this is the alternative to rolling our own.
I mean roll your own as in, not purchasing a support package from a NOC like continuum.
Something your team would setup and maintain.
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@scottalanmiller said in Tactical RMM:
@DustinB3403 said in Tactical RMM:
One of the issues I see with it is that you wouldn't have 24/7 support like with other products.
Sure, but have you dealt with many RMM solutions? Having "support" doesn't imply that it works or that they can fix it. It sounds nice, and maybe you can find a good vendor, and Tactical is still Alpha so I'm not saying people should jump on this, just that "supported" solutions have been so bad for us that it took more manpower to fix their stuff for them than to roll our own.
Oh I know, remember the private conversation we had not 3 hours ago... lol
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@DustinB3403 said in Tactical RMM:
@scottalanmiller said in Tactical RMM:
@DustinB3403 said in Tactical RMM:
This would be for the small MSP shops that want to roll their own solution.
No, we do that, and this is the alternative to rolling our own.
I mean roll your own as in, not purchasing a support package from a NOC like continuum.
Something your team would setup and maintain.
That's more "running a product." Rolling your own means building it yourself. Just installing software without a vendor to hold your hand isn't rolling your own in any sense. That's how we run 99% of supported software. It's not like we ever engage Microsoft, Red Hat, Adobe, etc. when installing their products. So other than the fallback option of reaching out to someone (which Tactical might have more than those mentioned other than RH) for assistance if we get stuck, it's the same.
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Do most of these look similar? We only looked at one of these (Solarwinds RMM) before we decided to continue on our own home brew path.
This looks almost identical to that. I know it is not the same product.
I'm just curious if most RMMs look similar.....
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@JasGot said in Tactical RMM:
Do most of these look similar? We only looked at one of these (Solarwinds RMM) before we decided to continue on our own home brew path.
This looks almost identical to that. I know it is not the same product.
I'm just curious if most RMMs look similar.....
From what I've seen, yes, relatively similar.
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TacticalRMM is no longer completely free. It's open source, so I'm not completely unhappy about it. But it is at least $50/mo for full functionality (unless you alter the code yourself to disable the fee... which they even say that you can do.)
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@scottalanmiller said in Tactical RMM:
TacticalRMM is no longer completely free. It's open source, so I'm not completely unhappy about it. But it is at least $50/mo for full functionality (unless you alter the code yourself to disable the fee... which they even say that you can do.)
I don't think that the code-signed agents were ever available free of charge....
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@notverypunny said in Tactical RMM:
@scottalanmiller said in Tactical RMM:
TacticalRMM is no longer completely free. It's open source, so I'm not completely unhappy about it. But it is at least $50/mo for full functionality (unless you alter the code yourself to disable the fee... which they even say that you can do.)
I don't think that the code-signed agents were ever available free of charge....
Correct, they haven't ever been.
Scott simply isn't paying attention.
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@notverypunny said in Tactical RMM:
@scottalanmiller said in Tactical RMM:
TacticalRMM is no longer completely free. It's open source, so I'm not completely unhappy about it. But it is at least $50/mo for full functionality (unless you alter the code yourself to disable the fee... which they even say that you can do.)
I don't think that the code-signed agents were ever available free of charge....
Yes, but the Linux functionality is only available when you pay for the code signing. And it's not something that you want code signed.
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@dustinb3403 said in Tactical RMM:
@notverypunny said in Tactical RMM:
@scottalanmiller said in Tactical RMM:
TacticalRMM is no longer completely free. It's open source, so I'm not completely unhappy about it. But it is at least $50/mo for full functionality (unless you alter the code yourself to disable the fee... which they even say that you can do.)
I don't think that the code-signed agents were ever available free of charge....
Correct, they haven't ever been.
Scott simply isn't paying attention.
Non-signed agents were available before. Now only limited platforms. It's VERY different.
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@scottalanmiller said in Tactical RMM:
@dustinb3403 said in Tactical RMM:
@notverypunny said in Tactical RMM:
@scottalanmiller said in Tactical RMM:
TacticalRMM is no longer completely free. It's open source, so I'm not completely unhappy about it. But it is at least $50/mo for full functionality (unless you alter the code yourself to disable the fee... which they even say that you can do.)
I don't think that the code-signed agents were ever available free of charge....
Correct, they haven't ever been.
Scott simply isn't paying attention.
Non-signed agents were available before. Now only limited platforms. It's VERY different.
Maybe something that was available in the beginning or that I missed along the way. My understanding is that TacticalRMM was only ever usable with Windows endpoints. I seem to recall reading that there was a possibility of some Linux functionality being developed but I can't recall it ever having been rolled out on Tactical. I know that the mesh agents have been available for many more platforms for quite some time, but this is the first mention I can recall seeing that TRMM was ever available for anything other that Windows.
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@scottalanmiller said in Tactical RMM:
@notverypunny said in Tactical RMM:
@scottalanmiller said in Tactical RMM:
TacticalRMM is no longer completely free. It's open source, so I'm not completely unhappy about it. But it is at least $50/mo for full functionality (unless you alter the code yourself to disable the fee... which they even say that you can do.)
I don't think that the code-signed agents were ever available free of charge....
Yes, but the Linux functionality is only available when you pay for the code signing. And it's not something that you want code signed.
For now because the Linux agent was just released. Once the agent is out of beta the website clearly says it'll be available for everyone.
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@notverypunny said in Tactical RMM:
Maybe something that was available in the beginning or that I missed along the way. My understanding is that TacticalRMM was only ever usable with Windows endpoints.
Right, it was always "works on Windows, Linux and Mac are coming." But what was there was always free (but the agents have never been open - not ideal, they say that they plan to make them open eventually...)
Now Linux has come and when you go to use it, it just throws a code signing error.
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@dustinb3403 said in Tactical RMM:
@scottalanmiller said in Tactical RMM:
@notverypunny said in Tactical RMM:
@scottalanmiller said in Tactical RMM:
TacticalRMM is no longer completely free. It's open source, so I'm not completely unhappy about it. But it is at least $50/mo for full functionality (unless you alter the code yourself to disable the fee... which they even say that you can do.)
I don't think that the code-signed agents were ever available free of charge....
Yes, but the Linux functionality is only available when you pay for the code signing. And it's not something that you want code signed.
For now because the Linux agent was just released. Once the agent is out of beta the website clearly says it'll be available for everyone.
Hopefully. Right now, though, they've added it to the prod release, not beta, and it has the issue. We aren't deploying any beta.
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@scottalanmiller said in Tactical RMM:
@notverypunny said in Tactical RMM:
Maybe something that was available in the beginning or that I missed along the way. My understanding is that TacticalRMM was only ever usable with Windows endpoints.
Right, it was always "works on Windows, Linux and Mac are coming." But what was there was always free (but the agents have never been open - not ideal, they say that they plan to make them open eventually...)
Now Linux has come and when you go to use it, it just throws a code signing error.
The agents are open?
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@stacksofplates said in Tactical RMM:
@scottalanmiller said in Tactical RMM:
@notverypunny said in Tactical RMM:
Maybe something that was available in the beginning or that I missed along the way. My understanding is that TacticalRMM was only ever usable with Windows endpoints.
Right, it was always "works on Windows, Linux and Mac are coming." But what was there was always free (but the agents have never been open - not ideal, they say that they plan to make them open eventually...)
Now Linux has come and when you go to use it, it just throws a code signing error.
The agents are open?
I checked their website this week and they said that the agents were currently still closed, but they hoped to open someday. Maybe they did this recently and haven't updated yet. That's great news.
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@scottalanmiller said in Tactical RMM:
@stacksofplates said in Tactical RMM:
@scottalanmiller said in Tactical RMM:
@notverypunny said in Tactical RMM:
Maybe something that was available in the beginning or that I missed along the way. My understanding is that TacticalRMM was only ever usable with Windows endpoints.
Right, it was always "works on Windows, Linux and Mac are coming." But what was there was always free (but the agents have never been open - not ideal, they say that they plan to make them open eventually...)
Now Linux has come and when you go to use it, it just throws a code signing error.
The agents are open?
I checked their website this week and they said that the agents were currently still closed, but they hoped to open someday. Maybe they did this recently and haven't updated yet. That's great news.
They've been on GitHub for a while from what I remember. I linked them to someone back in like January, but they were under the old org name.
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Is there a general consensus with regards to the "appropriateness" of using Tactical in a production setting? I've setup a quick install to test and evaluate but I was unaware of the whole monero issue https://www.reddit.com/r/msp/comments/rqm0go/a_statement_from_the_founder_of_tacticalrmm/
Given the increasing costs of everything we're being asked for possible ways to cut opex but wouldn't want to put my head on the chopping block in the event that things go south.
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@notverypunny said in Tactical RMM:
Is there a general consensus with regards to the "appropriateness" of using Tactical in a production setting?
I don't know of any reason to question it. Most RMM I know you should be really scared of. Ninja, Kaseya, Barracuda, Connectwise... all I'd rule as totally out of the question to deploy on security grounds. Tactical is one of the few that can be short listed.
