Getting fed up with HP Active Warranty / Support Agreement Requirements
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@jim9500 said in Getting fed up with HP Active Warranty / Support Agreement Requirements:
I have some type of issue with a Gen9 380 and the SSA on bootup being corrupted / not loading. I went to update the BIOS firmware and apparently they put this behind the paywall in addition to the SPP packs ... WTF????
HP SSDs are 3X as much as other enterprise drives - in the past for non critical stuff I've used non HP then HP drives for critical stuff - but now it looks like they are trying to move behind a paywall for the actual firmware not just the full SPP handy full server update.
I see dell has their own proprietary drives - are they going the same route of putting updates behind paywalls and intentionally being incompatible with other drives? I've been a huge fan of HP because they never die but has anyone migrated off because of this proprietary + firmware behind paywall crap? What'd you move to?
HP or Supermicro in the US. Other areas of the world can get just as good hardware more easily from different vendors.
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@jim9500 We have been a Dell shop for years but tried out HP for a couple specific use cases maybe 5 years ago now? While we liked them, the fact that soon as the 3 year warranty was up we could no longer access SPP or any drivers for the product without a contract turned us right off and we've stuck by Dell.
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@jim9500 said in Getting fed up with HP Active Warranty / Support Agreement Requirements:
I see dell has their own proprietary drives
Don't all tier one vendors have their own proprietary drives, and likely even some tier two vendors? It allows for better integration, and more specific data points.
What the question is - are vendors preventing you from using other drives altogether?
I know @BRRABill bought some third party SSDs a while back and they failed... I don't recall what he switched to after that
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It was fort DELL, and switched back to the DELL drives.
Lesson learned.
Worked for some, but not in my scenario.
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@brrabill said in Getting fed up with HP Active Warranty / Support Agreement Requirements:
It was fort DELL, and switched back to the DELL drives.
Lesson learned.
Worked for some, but not in my scenario.
what made your scenario special?
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Nothing, really.
I tried saving money buying 3rd party drives from Xbyte, and every couple of days my server would either freeze or reboot, I forget.
Never figured out why, but XByte replaced them and we've never looked back.
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@dashrender said in Getting fed up with HP Active Warranty / Support Agreement Requirements:
Don't all tier one vendors have their own proprietary drives, and likely even some tier two vendors? It allows for better integration, and more specific data points.
HP or Dell doesn't manufacture any drives at all.
They might have the manufacturer make some modification to the firmware to make it "special" and to disincentivize people from buying the same drive directly from the manufacturer.
They do the same with everything else like raid cards, network cards etc.
If HP/Dell etc wanted to, they could just certify the manufacturers firmware versions so the customer would know what if a firmware update is needed for things to work as expected.
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@pete-s said in Getting fed up with HP Active Warranty / Support Agreement Requirements:
@dashrender said in Getting fed up with HP Active Warranty / Support Agreement Requirements:
Don't all tier one vendors have their own proprietary drives, and likely even some tier two vendors? It allows for better integration, and more specific data points.
HP or Dell doesn't manufacture any drives at all.
They might have the manufacturer make some modification to the firmware to make it "special" and to disincentivize people from buying the same drive directly from the manufacturer.
They do the same with everything else like raid cards, network cards etc.
If HP/Dell etc wanted to, they could just certify the manufacturers firmware versions so the customer would know what if a firmware update is needed for things to work as expected.
Of course, but those changes are what makes them proprietary.
And while we SHOULD be able to run just about any drives we want - I gave an example that showed @BRRABill bought drives his vendor was sure would work, but didn't, sadly, we don't know why...
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That's why I despise anything proprietary. Give me open standards hardware or go pound sand. Supermicro is my choice for servers, none of that paywall crap, and I can use any drives with them. Quanta and Hyve servers look promising too, but I have no idea if their support is any good. Dell doesn't hide anything behind a paywall, but I'm not sure they won't follow HP in the future.
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@marcinozga said in Getting fed up with HP Active Warranty / Support Agreement Requirements:
I'm not sure they won't follow HP in the future.
It's further infuriating because I am in between upgrading a server space & deciding between SSD, HDD or hybrid. Not only does HP mark up their drives 3-6X, the same drive is listed for both $4,400 & $9,000 on CDW. This seems pretty standard on their drives.
https://www.cdw.com/search/Storage-Hard-Drives/Solid-State-Drives/?lfr=1&w=KE&key=P10446-B21I should dread talking to sales less I guess.
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@jim9500 CDW is way overpriced, I don't even know how they stay in business. Probably for the price of HP drives you could get new Supermicro server with SSD storage.
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@jim9500 said in Getting fed up with HP Active Warranty / Support Agreement Requirements:
@marcinozga said in Getting fed up with HP Active Warranty / Support Agreement Requirements:
I'm not sure they won't follow HP in the future.
It's further infuriating because I am in between upgrading a server space & deciding between SSD, HDD or hybrid. Not only does HP mark up their drives 3-6X, the same drive is listed for both $4,400 & $9,000 on CDW. This seems pretty standard on their drives.
https://www.cdw.com/search/Storage-Hard-Drives/Solid-State-Drives/?lfr=1&w=KE&key=P10446-B21I should dread talking to sales less I guess.
You could comfort yourself with the fact that it's only small companies that pay the steep markup. Enterprise customers doesn't.
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@pete-s said in Getting fed up with HP Active Warranty / Support Agreement Requirements:
You could comfort yourself with the fact that it's only small companies that pay the steep markup. Enterprise customers doesn't.
Grumbles well I have been running my entire server stack off of used enterprise equipment via eBay so full circle of life I guess
